"First and last time using 'I love meet and greet' Gatwick. All was fine until I had an issue with a damaged alloy. As advised on their website I emailed them with photos of the damage, no telephone number to call which is frustrating. The reply was 'As per our terms and conditions any reports of alleged damage need to be reported at the airport prior to your vehicle leaving our care and control', what's the point in asking you to email them with any issues if that is their policy? At 1.52am in the morning the last thing I thought to do was check my alloys, that aside it was dark and the guy dropping the car off couldn't get away quick enough, he almost took my key with him. You are also advised to leave the forecourt promptly to avoid any further fees due to the new airports charging scheme.\r\nDue to their lack of customer care and attitude towards my complaint I checked my dashcam footage as any bumps would have been picked up by that, to my surprise the 8th June has completely disappeared from the memory card, every other date is there but not the date I left my car in their care. The dashcam is permanently on as the on\/off button no longer works, the only way to disable it is to unplug it, had they done this on their journey it would have still shown the 2 journeys I did on the 8th before leaving my car with them. The only explanation is that they have deleted the footage for the 8th June which is an admission of guilt in itself. I requested the photos that they took of my car at drop off which they eventually provided me with, these clearly show the damage was not there when I dropped the car off.\r\nThe most annoying part of this is that I understand accidents happen, had they just owned up to it and dealt with it then I would have probably used them again but I will not use a company that lies and covers up their mistakes. Avoid at all costs, there are better ones out there.\r\nRed circle photo - drop off\r\nWhite circle - pick up and they are trying to say the damage was already there!! Laughable!!"

"First and last time using 'I love meet and greet' Gatwick. All was fine until I had an issue with a damaged alloy. As advised on their website I emailed them with photos of the damage, no telephone number to call which is frustrating. The reply was 'As per our terms and conditions any reports of alleged damage need to be reported at the airport prior to your vehicle leaving our care and control', what's the point in asking you to email them with any issues if that is their policy? At 1.52am in the morning the last thing I thought to do was check my alloys, that aside it was dark and the guy dropping the car off couldn't get away quick enough, he almost took my key with him. You are also advised to leave the forecourt promptly to avoid any further fees due to the new airports charging scheme.\r\nDue to their lack of customer care and attitude towards my complaint I checked my dashcam footage as any bumps would have been picked up by that, to my surprise the 8th June has completely disappeared from the memory card, every other date is there but not the date I left my car in their care. The dashcam is permanently on as the on\/off button no longer works, the only way to disable it is to unplug it, had they done this on their journey it would have still shown the 2 journeys I did on the 8th before leaving my car with them. The only explanation is that they have deleted the footage for the 8th June which is an admission of guilt in itself. I requested the photos that they took of my car at drop off which they eventually provided me with, these clearly show the damage was not there when I dropped the car off.\r\nThe most annoying part of this is that I understand accidents happen, had they just owned up to it and dealt with it then I would have probably used them again but I will not use a company that lies and covers up their mistakes. Avoid at all costs, there are better ones out there.\r\nRed circle photo - drop off\r\nWhite circle - pick up and they are trying to say the damage was already there!! Laughable!!"