“Ordered a dachshund blouse. Sent shoddy, poorly made, cheap material. Offered a $4 refund. Warns that the shipping costs would make it costly for me to return. China product. Answered emails, but offered no resolution but a $4 refund. Don’t waste your money!”
“After placing my order I received zero correspondence. Can’t see my order status and no responses to any of my emails asking about my order. I filed a dispute with my credit card company”
“Agonizing horrific experience. They do not respond to emails and do not send the proof of your art as promised. They simply charge you and collect your money and you never hear from them again. This is an outright scam. So sad because some of the portraits look so cute. Perhaps some people have had better luck, but the overwhelming majority of people who’ve ordered have not been able to receive their art or have any access to customer service. Shameful conduct.”
“I love their products and I just ordered my 13th-17th portraits. I’ve emailed, Facebook messaged, and Instagram messages multiple times for help with my order for a simple shipping address change with no response. I moved since I placed the order and am desperate to get my portraits but can’t get any help.”
“My friends ordered me a painting portrait before and I loved it as a gift. I tried to get another one for myself and it's been radio silence... NO REPLY TO ANY EMAILS. I want a refund, but I can't get in touch with anyone. It's been 3 weeks.
I'm not sure how there's good reviews about this company - did they pay extra? I don't get why I haven't received ANY reply or preview from my order. I am not happy and I want my money back.”
“DO NOT BUY FROM THIS SITE. The company says you will get your artwork preview in 3-4 business days. I completed my order 9 days ago and still have not been provided with a preview of the artwork and this is a gift for Christmas.”
“Scam. Do not use this service. I placed my order and didn't hear anything for weeks. Tried to get in touch with someone and only received an automated email back. Don't waste your money.”
“The reviews are correct, I got nothing from this company and they don’t reply to me. I am not able to upload a picture and they refuse to give me my money back. Don’t do business with them!”
“3 Weeks since my order and I have heard nothing back from this company about my order. I'm pretty sure they steal people's money. DO NOT ORDER FROM THIS SITE. There is zero way of communicating with an actual person.”
“I ordered a Christmas Gift in November. Never received the artwork. Emailed the company numerous times with “excuses” and blaming me for not “approving the artwork”. Never got it. Now we are in February and asked for a refund for the 3rd time. Stated they would give refund minus the “artwork fee.” Buyer Beware!”
“I wish I could leave a less than one star review for these people. Their customer service sucks completely. I tried to order a picture as a Christmas gift for a family member. We place the order on 12/3 and did not hear back from them after two weeks. After emailing them, the replied back that any order placed after 11/30 would not come fro Christmas. This was not on their site when I ordered it.
Okay, we figured we could use the proof as a gift placeholder to give them something to open on Christmas, but No they didn't even deliver the proof when they said they would. I cancelled the order and will never do business with these people again! Too bad because their pictures actually look great.”
“I wish I would’ve looked at these comments before ordering because I agree that the customer service was HORRIBLE!! I was met with smart remarks and attitude because I was checking in every time I didn’t receive the drawings according to the day THEY said I would get it. I have NEVER experienced customer service this bad. And it’s so unfortunate because I like the drawings.”
“HORRIBLE, HORRIBLE customer service (or lack thereof). BUYERS BEWARE. There are a ton of other services out there who provide a similar service--do your research.
First of all, there's no phone number listed anywhere so you'll never be able to speak to a human being. They communicate exclusively through one email alias (orders@ilovepaws.com) and do not respond in a timely manner.
They say it takes 1-2 days to preview your artwork (for me they quoted 3-4 due to 'high volume' which is fine but it actually ended up taking a week for me because their response got sent to spam) but once you go through the approval process they don't give you any sort of tracking info.
When I asked when it would arrive I was told that "there is a production period of 2 business days". Ok not only is that not answering the question but what does that even mean... it takes 2 days to produce and then you'll ship it? At what shipping speed?
Our entire office pooled money to get this created for our boss... We ordered it 2 weeks in advance thinking that was plenty of time because their website did not advise on any kind of lead time. Her birthday is in 2 days and I still have no response so I'm assuming it probably won't arrive in time. Extremely disappointing.
Btw, their website says there's a "50% off today only" sale but it says that every day. So don't fall for the false sense of urgency. I will update my review to a more positive one if it miraculous shows up in time.
FYI I indicated below that their response time was "over a week" but it was actually more like 2-3 days. Not sure why the options jumped from "6-12 hours" to "over a week"?”
“Overcharged me and when I asked where the policy was on their website for the charges they said it wasn't on the site. They just make up stuff, they refunded me, but we're extremely extremely unprofessional and unethical”
“We were unsatisfied with our final product and ask customer service to call us but they wouldn't. They only offered us a discount to reprint the product. This was not a huge issue, but what really shocked us is that they posted our photo of @nalamapalas on their Instagram the next day WITHOUT permission and when we commented and asked them to take down the photo, they deleted our comment, BLOCKED our account and DID NOT TAKE DOWN THE PHOTO. It is STILL up on their Instagram without our permission which is a clear Copyright Infringement. I have already reported them to Instagram. This is the most unprofessional and shady company I have ever encountered and am shocked it is still in business.”
