“I made two orders. The first was pretty ok, hence the second. They made some of the changes I requested and ignored others. The "artist" never actually answered my questions, just sent back a new proof. In the end I received what I wanted, the quality I expected. The second order was a huge pain in the arse. They, between a week or so, changed the way THEY fulfill the order, not how I ordered and paid for it. I submitted the picture and picked the background color. It took forever to get a proof and when I did, I kept getting a proof with no BG color just a picture of a white dog on a white BG. There was now a color wheel with no way to choose the true navy color I paid for. I just had to pick a color and hope for the best. Not good enough. I repeatedly asked for the color I chose and kept getting a proof with a white BG. They finally told me a number to add when I complained and I was able to get what I paid for. However, the canvas I received had 4 white splodges on the navy BG and one on the red tie. All noticeable to the eye in real life. I sent pictures suggesting they must have missed this and they told me it was normal. Are you kidding me? What kind of QC is that?!?! I never saw any splodges on their website?! They then said the only way I could get a new one printed was if I sent it back to them. This was days before Christmas meaning I would not only be lacking a gift at Christmas, I would have to join Christmas shippers. I told them to shove it. That seemed to provide another a passive aggressive email about my standards and that of the gift receiver and they would now send me a new canvas (instead of me slicing and providing picture evidence of the sliced canvas so they could print a new one without out white splodges and without me going to the post office). Again, the canvas has visible white splodges on it! Who wants that!?
Finally got the corrected canvas. Customer service sucks! Takes way too long to get to where you should get for a mistake they made. Never should have been sent!”
“I placed my order looking forward to receiving the proof to review. The website stated I would receive the proof in 2-3 days. After a week of hearing nothing, I reached out. After a few days passed, I heard back that they had received an influx of orders that they were not prepared for and advised I would have my proof no later than 48 hours. 48 hours came and went, still no proof. I then sent another email to follow up and was told I would have it soon. Later that evening, I received the proof, and with slight alterations, it was perfect. I was offered a 20% coupon on a FUTURE purchase, they refused to allow me to use it on my current order, even with all of the issues I encountered. Ultimately, the product is great, the customer service poor. Hopefully, they can improve this.”
