“The ONLY shipping Impericon offers is UPS. On top of this high cost shipping, when tariffs started, UPS started charging outrageous broker fees on top of mischarging tariffs.
When my items arrived damaged (posters not even in tubes jammed into a too small box with other items free floating), Impericon did not even do the bare minimum of replacing or fully refunding. (A common issue I have seen with other customers.)
I happened to have Impericon open in a tab and saw the site update with some new merch, which I immediately ordered, before it was announced anywhere. Despite having to be one of the first orders, I watched other people receive the item while mine hadn't even shipped. Then, fourteen days after I ordered, I received an out of stock notice. This is a cardinal sin for any retail company ESPECIALLY on a pre-order item. Then they didn't even refund the full amount I was charged! The next day they had my item back in stock, so I would have to pay additional shipping, broker fee and tariffs for a second order.”
“I have been waiting for my shoes for more than 7 weeks. they indicate that the shoes were sent incorrectly and are now being sent back. I don't believe any of this, I was seriously scammed by them! Definitely don't order here. you don't come into contact with them well.”
“I am very disappointed with my recent experience with impericon. I placed an order for shirts, expecting them to arrive by the promised date. Unfortunately, the delivery was significantly delayed, and I did not receive my shirts on time.
This delay has caused me considerable inconvenience, as I needed the shirts for a specific event. I reached out to customer service, but their response was unhelpful and did not resolve the issue in a timely manner.
Overall, I am very dissatisfied with the service I received and cannot recommend impericon based on my experience.”
“Paid extra for 24 hours delivery... the second week, but still nothing. Fake tracking number was added and now I got second tracking and it turns out still has not shipped.”
“I used to like the guys, spent 200+ over the years on merch. But the service went downhill big-time.
Long story short:
Ordered something but realized that I ordered the wrong size. Not 1 min after the order I tried to get in touch with them to correct it.
-No response after 48 hours.
-Tried to call them, no answer neither the phone number for Uk or Germany (ps. the German number only can be called from Germany, I asked a friend to call them)
-My gf even hit them up on Instagram, the guy response was "just order the correct size and return the wrong one"
(at my own expense of course)
-6 days and 4-5 emails and unsuccessful telephone calls later and several failed attempt to get in touch with them i just gave up.
My improper order is on the way and I cannot send fricking smoke signals to Germany to cancel my frickin order.
Last time I used them.
Go EMP or BigCartel or anything else, these are just clowns.
Kind regards,
Thanks for nothing!”
