In Town Automotive Ltd Reviews

5.0 Rating 1,358 Reviews
99 %
of reviewers recommend In Town Automotive Ltd
5.0
Based on 1,358 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read In Town Automotive Ltd Reviews
Visit Website

Phone:

01604666700

Email:

info@intownautomotive.co.uk

Location:

6 Minton Business Centre, Main Road

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Anonymous
Anonymous  // 01/01/2019
Terrible customer service. Car had a service that was 2 hours delayed but not one person called to give an update. Constantly had to chase for an update. Then wanted to charge an absolute fortune just for labour. When collecting my car the receptionist was so rude and patronising. She didn't want to hand over my keys and when she had heard the mechanic had passed them over she made a rather large spectacle that I observed in front of a waiting room with others. She has put me off going there again for sure. So so rude.
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Posted 2 months ago
Disappointing service! I booked my car for a diagnostic which should l lasted an hour. The car was left just after 8am l called the garage at 11:42 for an update. I was informed “in progress” I called again at 13:10 and again 14:14 and was informed they hadn’t been able to figure out the problem and to come for my car at 5 o’clock. At no point was l given the courtesy of a call. I arrive at the garage just before 3 to collect my car and to my surprise l was given the worst diagnostic report l have been given before obviously with the intention to justify the £51 l was about to be charged! This was my 1st time using this garage on the back of a referral from whocanfixmycar! I am informed the lady at the reception of my disappointment and the fact l would be writing a very unhappy review and all l got was l am sorry you felt that way. Despite the fact that l was told they couldn’t fix my car l had a report which indicated “suspected matrix blockage”. I wasted £51 and an entire day to be given a report and a quote estimating the repairs at just under £700. I am disappointed in the absolute lack of professionalism or at least the courtesy not to charge me as they hadn’t even found the root of my problem. I wouldn’t advise anyway to use this garage and lost certainly won’t be using them again. I am left having to pay another garage for a diagnostic report and a complete disregard of me as a client! Extremely frustrating and disappointing!
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Posted 3 months ago
1st class service all round, customer service exceptional, thank you, would highly recomend them . !!
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Posted 5 months ago
I WILL NEVER COME BACK AT THIS PLACE!!!
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Posted 5 months ago
Hannah really helped me out provided me with a courtesy car, and I'm spreading the payments over 4 months, they couldn't do more to help me
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Posted 8 months ago
Fantastic service as usual
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Posted 2 years ago
Really quick service, really helpful on reception too
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Posted 2 years ago
Great people. Fantastic service. Always a good job. Thanks team In Town Automotive
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Posted 2 years ago
A1 service, profesional staff and reasonable prices. Highly recommend and will use again
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Posted 2 years ago
Great service
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Posted 2 years ago
Amazing service even though a couple of staff were off due to isolating from the virus, they communicated and handled the situation so well. It's hard to trust some garages, but In Town Auto Motive earnt my trust and were very efficient so Thankyou!
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Posted 2 years ago
Always good service, when I use them.
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(In) - Posted 2 years ago
Very cheap mot and helpful staff on site. Great service here
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(In) - Posted 2 years ago
Excellent service, very pleased the the service I received. The staff were very pleasant and I was given a good advice on how to keep up the mentaince on my car. Their price we fairly reasonable compare to other places. I will 5 star recommend it.
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(In) - Posted 2 years ago
Came in for service and MOT. Excellent service from the reception and the workshop staff. Done in good time and cost as promised. Would highly recommend this garage to anyone. Honest and courteous throughout the experience
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(In) - Posted 2 years ago
Great, thank you.
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Posted 2 years ago
Great service.would defo come by
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() - Posted 2 years ago
Good service.called when mot complete.
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Posted 2 years ago
Really really would recommend grate people to deal with grate bunch thanks so much guys
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Posted 2 years ago
Very friendly and professional
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Posted 2 years ago
In Town Automotive Ltd is rated 5.0 based on 1,358 reviews