In Town Automotive Ltd Reviews

Name: In Town Automotive Ltd
Address: 6 Minton Business Centre, Main Road, Northampton
Rating: 4.94

4.9 Rating 1,366 Reviews

99 %

of reviewers recommend In Town Automotive Ltd

Company Reviews

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Metrics

4.9

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01604666700

Email:

info@intownautomotive.co.uk

Location:

6 Minton Business Centre, Main Road
Northampton
NN4 8ES

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service except I was quite amused after my MOT I asked if. They had a spare dust. Cap for my back. Tyre the. Lady replied no we. Don't have spare dust. Caps this is a. Tyre garage”

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Posted 4 weeks ago

“Have been numerous times, I recently needed a new tyre fitted and wouldn’t go anywhere else. Great service thankyou”

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Posted 11 months ago

“Absokute amazing service from all the team. Car feels amazing v3ry happy”

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Posted 2 years ago

“I have been coming here for 3 or more years. Brilliant and easy company to deal with. Staff very friendly and a fast job. Good value for money 💰”

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Posted 2 years ago

“I don’t like their services. All customers should check everything sorted before leaving there.”

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Posted 2 years ago

“I took my car to these to repair through my RAC warranty. Had the car diagnosed told me it was my injector’s and they will need to replace all six. Was done under warranty but had to pay a large amount on top as warranty didn’t cover all the cost, I did this and I picked car up it ran fine for about 3000 mile then the injection went again so took it back they said yep they have sorted it. But when my car was with them this time I caught the doing a test drive at 80 Mile a hour in a 50 zone. When I told them this they said prove it so I did I gave them a copy of my tracking system telematics showing how hard they were accelerating and how fast there were going and on what roads. To which all I got in reply was we have to test drive the car. I understand test driving a car but doing 80 in a 50 in a customers car to me that is joy riding. Anyway got the car back I have done 567 Mile and the injection has gone again. So this time I have took it to a different garage that deals with high performance cars. And understands high performance cars They have now fixed my car and it’s running sweet. My opinion is stay away from this place as it seems they don’t do all the work you Get billed for and they like to joy ride in you car. If I could give a minus rating on here I would.”

Helpful Report

Posted 2 years ago

“Worst experience ever. Northampton. Better avoid. Booked my car for MOR on Friday afternoon. Arrived on time. Left my car. Was told it will take 1-1,5 hour. Received call one hour later saying they don't have time to do it on that day. Offered to bring car on Monday so they can test it without waiting in a queue. Brought car on Monday before 12pm. Wad told it will take 1-1,5 hour. 2 hours later came to find out it wasn't touched yet. Was told it will be another hour. Another hour later nobody still touched car. Wadte of time and no respect to other people's time at all. Avoid.”

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Posted 2 years ago

“Service has always been good for me when I take my car in. Polite and keeping me informed.”

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Posted 3 years ago

“Terrible customer service. Car had a service that was 2 hours delayed but not one person called to give an update. Constantly had to chase for an update. Then wanted to charge an absolute fortune just for labour. When collecting my car the receptionist was so rude and patronising. She didn't want to hand over my keys and when she had heard the mechanic had passed them over she made a rather large spectacle that I observed in front of a waiting room with others. She has put me off going there again for sure. So so rude.”

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Posted 3 years ago

“Disappointing service! I booked my car for a diagnostic which should l lasted an hour. The car was left just after 8am l called the garage at 11:42 for an update. I was informed “in progress” I called again at 13:10 and again 14:14 and was informed they hadn’t been able to figure out the problem and to come for my car at 5 o’clock. At no point was l given the courtesy of a call. I arrive at the garage just before 3 to collect my car and to my surprise l was given the worst diagnostic report l have been given before obviously with the intention to justify the £51 l was about to be charged! This was my 1st time using this garage on the back of a referral from whocanfixmycar! I am informed the lady at the reception of my disappointment and the fact l would be writing a very unhappy review and all l got was l am sorry you felt that way. Despite the fact that l was told they couldn’t fix my car l had a report which indicated “suspected matrix blockage”. I wasted £51 and an entire day to be given a report and a quote estimating the repairs at just under £700. I am disappointed in the absolute lack of professionalism or at least the courtesy not to charge me as they hadn’t even found the root of my problem. I wouldn’t advise anyway to use this garage and lost certainly won’t be using them again. I am left having to pay another garage for a diagnostic report and a complete disregard of me as a client! Extremely frustrating and disappointing!”

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Posted 3 years ago

“1st class service all round, customer service exceptional, thank you, would highly recomend them . !!”

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Posted 3 years ago

“I WILL NEVER COME BACK AT THIS PLACE!!!”

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Posted 3 years ago

“Hannah really helped me out provided me with a courtesy car, and I'm spreading the payments over 4 months, they couldn't do more to help me”

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Posted 4 years ago

“Fantastic service as usual”

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Posted 5 years ago

“Really quick service, really helpful on reception too”

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Posted 5 years ago

“Great people. Fantastic service. Always a good job. Thanks team In Town Automotive”

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Posted 5 years ago

“A1 service, profesional staff and reasonable prices. Highly recommend and will use again”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Amazing service even though a couple of staff were off due to isolating from the virus, they communicated and handled the situation so well. It's hard to trust some garages, but In Town Auto Motive earnt my trust and were very efficient so Thankyou!”

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Posted 5 years ago

“Always good service, when I use them.”

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(In) - Posted 5 years ago

In Town Automotive Ltd is rated 4.9 based on 1,366 reviews