“Shakeel (Indian Eagle representative) provided quick & prompt service and gave us a best route solution between Los Angeles (USA) and Chennai (India) that is least time taking and very cost effective. We liked it. Thank you Indian Eagle.”
“On my birthday, I got a $15 coupon in my email with March 17, 2023 expiry. I had to book a flight. I found a ticket on the Indian Eagle (IE) website for $408.10. When trying to book that ticket using the coupon, the website gave an error saying that the coupon validity had expired, which means IE issued a faulty coupon. I called customer care to report this issue and seek help. I told them that this is a time-sensitive issue and that ticket prices will rise soon. The agent talking to me told me that their team is looking into this and will respond in 15-20 minutes with a resolution. I didn't receive a call back for 2 hours. I called them again. I spoke with a new agent who told me the exact same thing. As of then, the ticket was still available for $408.10 on their website. I did not receive any callback for 6 hours. I called them again and asked to speak with a manager. By now, the ticket price had gone up to $416.10 on IE, so I tried booking it online. The supervisor denied proper help and said that I need to pay $442.10 for that ticket, which was available on IE for $416.10. I kept asking why I should pay more when it is available for a lower price on IE but he didn't budge. After multiple calls, I tried working with him towards a resolution but he forced me to pay via Zelle instead of accepting payment via their online payment gateway. Again, I had to make several calls to them to try and reach a resolution. Next, they demanded an email from me that I would not request a chargeback, even though I have booked with IE before and have no history of chargebacks. As of now, I have 2 pending bookings with IE (along with my credit card info) that they are neither willing to confirm nor cancel. I and IE have evidence of all these claims as screenshots and call recordings. I would like for some authority to review these demands from IE and determine if they are legal and ethical because it looks like a business trying to coerce a specific behavior from a customer.”
“I had an excellent experience working with Rithik from Indianeagle. I had an online reservation that needed to be changed to a different date. Rithik, rather patiently, helped me through the process and got me my desired date at the same price, cancelled the prior reservation and rebooked my ticket. He helped me navigate the online payment process and assisted me as needed. I was very impressed by Rithik's excellent customer service and the ease of making a reservation and updates with Indianeagle. Thank you!!”
“Customer Agent Chandu helped me with my concern promptly and was very proactive in getting me alternative solutions for the website's technical issues. Highly appreciative of his quick turnaround in responses.”
“I have booked the tickets to India by using the customer service team member Jeevith from Indian Eagle. He is very helpful and very patiently answered to all my questions and concerns regarding my travel . Booking your travels with Indian Eagle is a breeze and easy . Great customer care . Thank you !”
“I had to make the same day travel and Jeevith from Indian Eagle was very patient and helpful making the necessary changes and was on the phone all the way from start to finish to make sure I am all set for the travel.”
“Excellent customer service, best routes for customer travel requirements, knowledge of current travel trends, requirements makes Indian Eagle the best travel agent! We have been using Indian Eagle for more than 10 years. Just now booked a ticket, Lalitha customer service personnel did great and it took less than 10 mins for us to book.”
“Excellent and timely service provided by Indian eagle. Both flights & timings choice was put before us to decide on the itinerary. Ticketing was quick and also very cost effective.”
