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“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
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“Very frustrated with these guys' service. They overcharge and you have to run after them for refund. I had a trip booked from DAL to BOM and still running for almost a week now for refund of an overcharge.”
“I have been booking tickets through Indian eagle for past 2 years. It is all great service if we are just booking tickets. But yesterday was the first time I had to cancel the tickets. Their conversation was extremely misleading. They told me that cancellation charges are $700 per customer and that you will get a refund of $1357 specifically asked them like a million times will I get $1357 net in hand. I cancelled my ticket and then Then I got an email saying the cancellation charges are 305 per customer and that I will get refund of $1357. At no point this was mentioned that this is additional charge. I asked them to go ahead with cancellation. And now they are not releasing funds saying I have to pay additional $305 per passenger and total charge is $915. This means net I will receive only around $400. This $305 is Indian eagle charge and not airline charge which they conveniently didn't tell me. And now they don't respond to emails or don't give a call back. This is the last time I will be booking with them and will actively discourage anyone to book with them.”
“DON'T BOOK VIA INDIAN EAGLE
BOOK DIRECTLY WITH AIRLINE. INDIAN EAGLE WILL TRICK YOU. THEIR FARE IS CHEAPER BY $15-20 BUT THEY WILL RIP YOU OFF FOR CANCELATION, CHANGE DATE OR REFUND. They charge additional $125 on top of $280 cancelation fees charged by Air India.
For change dates of travel, they will force you to buy a ticket which cost you almost double then Arlines's fare for the same dates. Once again, don't buy ticket from Indian Eagle to save $15-$20. I strongly recommend to buy ticket directly from an Airline.”
“On my birthday, I got a $15 coupon in my email with March 17, 2023 expiry. I had to book a flight. I found a ticket on the Indian Eagle (IE) website for $408.10. When trying to book that ticket using the coupon, the website gave an error saying that the coupon validity had expired, which means IE issued a faulty coupon. I called customer care to report this issue and seek help. I told them that this is a time-sensitive issue and that ticket prices will rise soon. The agent talking to me told me that their team is looking into this and will respond in 15-20 minutes with a resolution. I didn't receive a call back for 2 hours. I called them again. I spoke with a new agent who told me the exact same thing. As of then, the ticket was still available for $408.10 on their website. I did not receive any callback for 6 hours. I called them again and asked to speak with a manager. By now, the ticket price had gone up to $416.10 on IE, so I tried booking it online. The supervisor denied proper help and said that I need to pay $442.10 for that ticket, which was available on IE for $416.10. I kept asking why I should pay more when it is available for a lower price on IE but he didn't budge. After multiple calls, I tried working with him towards a resolution but he forced me to pay via Zelle instead of accepting payment via their online payment gateway. Again, I had to make several calls to them to try and reach a resolution. Next, they demanded an email from me that I would not request a chargeback, even though I have booked with IE before and have no history of chargebacks. As of now, I have 2 pending bookings with IE (along with my credit card info) that they are neither willing to confirm nor cancel. I and IE have evidence of all these claims as screenshots and call recordings. I would like for some authority to review these demands from IE and determine if they are legal and ethical because it looks like a business trying to coerce a specific behavior from a customer.”
“Big lesson learning in a hard way, these third party companies are good as long as you don't change your plan but the minute you need to modify your travel plan you stuck with their scammy policies. I bought an Air India ticket from EWR to DEL then I needed to changes dates, Airline does't impose any penalty so essentially I just need to pay the fare difference. fare difference from airline was approx ~140 (for 2 people) and they told me because I bought it from 3rd party they can't edit my ticket and I have to do it with Indian Eagle. Indian eagle tripled their price and I have to pay more than $420, I had no other option but to pay them because I was stuck. I learned very hard lesson and going forward will always book directly from airline there is absolutely no benefit using these 3rd party agents.”
“I would give zero star. They are cheating people. I booked a ticket by selecting affirm option and they confirmed the ticket. I think they got better deal with the ticket and they said your card is declined. And the agent talking in the chat dont even know what happened and he is just saying check with your bank. Please dont book with Indian eagle website”
“Scammers, stealing money from the bank vs what you buy, and when you call no one give you correct answer and blaming others, and try to charge you more if you ask for cancellation or refund”
