Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,534 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. The directions were easy to follow and installation was fairly easy. The best parts were the noise levels went down substantially and I was able to preserve my mid century modern windows.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi Gery, thank you for the review! We're excited to hear that you're enjoying better comfort and quiet while preserving your historic windows. Thank you for choosing Indow inserts for your home.

Posted 5 years ago

“I live by a pretty busy street, lots of truck and motorcycle traffic, and the inserts in my bedroom have reduced the noise significantly!”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi Chris, thank you for your review! We're excited to hear you are enjoying your inserts. We hope you are resting easier thanks to the improved noise reduction. Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 5 years ago

“Bought two noise insulating ones for $500 because we live on busy street. Unfortunately, they didn't provide any significant noise reduction, mostly because we already installed triple pane windows with Krypton gas. I probably should have spent that money on spray foam insulation in the dormer walls to maximize sound insulation, but that's not the fault of the Indow windows...”

Helpful Report

Posted 5 years ago

Christoph, thank you for taking some time to chat with us about your issues. We're sorry to hear that your test against your existing soundproof windows did not improve the comfort of the room. We always recommend talking with one of our Fit Specialists before ordering our product so they have an opportunity to review specifics to determine whether our product is right for you. That way we would've been able to set the expectation that with the small size of your windows and that they are triple pane means that the sound is likely coming in through other parts of your wall.

Posted 5 years ago

“Sound reduction is present but really not as expected. Acceptable improvement. Customer service is excellent though and very responsive to needs and requests with prompt emails or follow up calls. Great information provided on installation and measurements.”

Helpful Report

Posted 5 years ago

Hi, Abdul. We appreciate you taking the time to share this feedback with us. We are sorry that you are not satisfied with the level of noise reduction. We have an easy way to identify the thickness of the panels and we will be in touch soon to assist with confirming you have the right product type and investigate options to improve the performance.

Posted 5 years ago

“I found the entire process very easy to work with including the consultant who helped me, using the laser measuring tool, receipt of my order & installation of the inserts. I was amazed at just how much noise my inserts reduced, & I couldn't be happier. I would absolutely recommend this company & their window inserts product to anyone considering adding inserts to their existing window. I only wish I'd done this sooner!”

Helpful Report

Posted 5 years ago

Hi Jacqueline, thank you for the review. We're excited to hear you are enjoying your inserts, and are pleased to hear you had a smooth experience working with your Fit Specialist. I passed your message along to them. Thank you so much for choosing Indow to provide comfort and quiet to your home!

Posted 5 years ago

“The order process was easy; the inserts fit perfectly, and the noise is greatly reduced.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Robert. Thank you for sharing your feedback with us. We are happy to hear you had a positive experience working with the Indow team and that you are getting good use out of your Indow inserts!

Posted 5 years ago

“Thank you for the indow. The sound reduction is perfect. It helps to keep the summer heat out and I hope also the winter cold. Best of all you can't see it. The whole process from beginning to end was easy. The only issue, of I may, was the laser. When I was measuring to the right it was easy but to the left it was harder to keep the laser steady when I went to push the button it would tip I think because the laser needs a support on both sides of the magnet.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Judith. Thank you for taking the time to share your feedback with us. We are so happy to hear that you had a great experience working with the Indow team and that your Indow inserts are doing a great job of reducing noise and keeping your home's temperature regulated!

Posted 5 years ago

“The indow windows are really great and do the job! Only thing that I would state is that for large windows the install is difficult and requires two people: plus someone with a skinny am too attach the chain. Overall very pleased.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi Tom, Thank you for the review! We are excited to hear you are enjoying your Indow inserts. We understand that our large inserts can be difficult to maneuver and install, but we're happy you are satisfied with their benefits. We appreciate the feedback and thank you for choosing Indow to provide comfort and quiet to your home.

Posted 5 years ago

“Indow created a custom insert that fits my uniquely shaped window perfectly and looks terrific. They spent a lot of time with me upfront to ensure dimensions were correct and I love the finished product.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Thank you for the review! The insert looks great! We love being able to provide a snug fit for windows of all shapes. Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 5 years ago

“The indow inserts reduced the noise in our bedrooms greatly.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Woojay. Thank you for sharing your feedback with us! We are very excited to hear that you are satisfied with the noise reduction provided by your Indow inserts!

Posted 5 years ago

“Indow is a good idea but I don't think I am the ideal customer. I have a house from 1899 and wanted to increase energy efficiency without unsightly exterior storm windows. My windows are not square and the sill not uniform so the Indows really questionable if they will do any good. I have a decent seal but over time we will see if it lasts - Im not feeling good. The Indow shipping department is a mess. I got a 500 pound crate that was half full. No, literally 50% full at most! It took 2 hours to cut the "eco" crate down into something I could discard and I still have a double pallet to cut up. I think this irritated me more than anything. It would be an easy fix but they need someone with some engineering and logistics knowledge and that is obviously missing. This should hav been the easy part. The finished installation looks pretty bad unless you have curtains up to hide it and fortunately I do in most places. The corners bunch up and it looks really bad. The gasket is not white. It is like an aged white rubbery plastic and it just feels and looks like it will not last like I wanted it to. Spent $7000 on Indow and wish I had just bout unsightly storm windows.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi Tim, Thank you for your feedback and for working with us to address the fit issues of your order. We package our inserts in a way that prevents damage during shipping--due to the nature of our inserts we want to ensure they are fully protected, and large orders can require large shipments. We've passed your photo to our operations and shipping departments to review the packaging. As soon as we can get photos of the fit issues you're describing we'll be able to address them. Normally a corner issue is easy to fix, but if it can't be corrected with a quick corner adjustment we'll be happy to correct the issue under our Snug Fit Guarantee. We'll also be mailing you one of the sample pieces we provided while you were measuring to make sure there wasn't a quality issue with the batch of tubing used for your order.

Posted 5 years ago

“The insert has really help block noise from traffic. We got the acoustic grade.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi. Thank you for your feedback. We are happy to hear that your Acoustic Grade Indow inserts are doing a great job of blocking traffic noise through your windows!

Posted 5 years ago

“It was honestly one of the best experiences of the whole renovation!! And the quality of the inserts is just as good as the customer service I received.. top notch!! Amazing”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Lucas. Thank you for taking the time to share your feedback with us. We are thrilled to hear you had such a positive experience working with the Indow team and that you are getting great use out of your Indow inserts! Congratulations on the renovation!

Posted 5 years ago

“Turned a noisey street facing room into a quiet comfortable space. A huge, noticeable difference. Thank you guys!”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Sean. Thank you for the opportunity to bring comfort and quiet to your home! We are happy to hear your Indow inserts are doing a great job at reducing traffic noise!

Posted 5 years ago

“I am so thrilled with my 6 Indow window inserts! Since I have been working from home, I have noticed so much noise outside from trucks to loud mufflers. I already had double pane windows but the noise level I still felt was high. Since installing the inserts, noise reduction has been incredible. My inserts arrived so well packaged and undamaged. We had a couple of hiccups with shipping but the customer service provided by Indow staff is outstanding! The inserts are crystal clear and asthetically you can't even tell they are there but accustically I absolutely know they are there!”

Helpful Report

Posted 5 years ago

Hi, Shannon. Thank you for sharing your feedback and these pictures! We are thrilled to hear that you are getting great sound reduction from your Acoustic Grade Indow inserts! We love the simply, classy look of our inserts, but we love even more that they are not noticeable in window frames!

Posted 5 years ago

“Nice fit, good sound reduction first impression. Will watch electric and propane bills as season changes.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Bob. Thank you for sharing a bit about your impressions so far. We are happy to hear that you are satisfied with the noise reduction provided by your Indow inserts! We look forward to hearing how your energy bills are affected this winter!

Posted 5 years ago

“The inserts have bee awesome. So much quieter and the temperature in my office is stable. Easy to install.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Joshua. Thanks for your feedback! We are very happy to hear how well your Indow inserts are performing to make your office space quiet and comfortable!

Posted 5 years ago

“The video conference to discuss my needs and the process was very helpful. The process worked without a hitch. The window inserts were easy to measure, to install, highly effective at reducing outside noise, and have not needed any adjustment. I have been happy with the product and would highly recommend Indow.”

Helpful Report

Posted 5 years ago

Hi, Rob. Thank you for taking the time to share your thoughts with us. We are very excited to hear how great of an experience you had working with the Indow team and how well your inserts are performing!

Posted 5 years ago

“Excellent service, affordable inserts. They were proactive in dealing with a scratch on one of the windows. I was impressed.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Philip. Thank you for your feedback. We are pleased to hear that you had a positive experience working with the Indow team to correct this issue!

Posted 5 years ago

“I love the finished product and the absolute ease of installation. In the very hot Florida climate climate their performance has been outstanding. My AC cycles on and off, keeping my space at 72 degrees while it remains 92 to 100 degrees outside. My friends are equally amazed. I expect they will pay for themselves within two years. The only problem, as I previously told you, was with using the laser (a clumsy tool).”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Alex. Thank you for your feedback. We are excited to hear how easy installation was for you and how pleased you are with the performance of your Indow inserts! With the ability to regulate temperature in your home, Indow inserts will certainly provide a return on investment over time!

Posted 5 years ago

Indow is rated 4.5 based on 1,534 reviews