Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,535 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well it all starts with customer service. 10 out of 10. Brain McCracken did a great job. The waiting period wasn’t long considering they had to make the window inserts and measuring the window units with the laser was actually fun. Worth every penny!”

Helpful Report

(Self-Measure) - Posted 6 months ago

“They are working great! Very happy with the purchase.”

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(Self-Measure) - Posted 7 months ago

“I'm enjoying the units, however will need to wait until next year's colder weather to get a truer feel or read on how well they work - thanks”

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(Self-Measure) - Posted 7 months ago

“They work very well for my 3 Bedroom windows.easy to install.”

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(Self-Measure) - Posted 7 months ago

“I purchased two Indow window inserts for two west-facing bedroom windows. These windows are exposed to the hot afternoon sun, making it difficult to cool the bedroom, and there is considerable outside noise. The Indow inserts work great at reducing the outside noise and keeping my bedroom cooler. I absolutely recommend Indow window inserts.”

Helpful Report

(Self-Measure) - Posted 7 months ago

“Did not work at all! Bought to drown out road noise and it had zero effect. Company doesn’t offer any way to rectify if you’re unhappy, including no refunds. Total waste of money.”

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Posted 7 months ago

“Very professional from website to delivery and installation was well explained and easy. Noise reduction was quite noticeable and sealing from cold just as good if not better. Would recommend 100%.”

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Posted 7 months ago

“Wonderful product”

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(Self-Measure) - Posted 8 months ago

“My husband and I can finally sleep all night without being woke up by outside noise! Indows are game changers if you live on a busy road, by a loud industrial business or just want a quieter inside environment. The customer service is pretty amazing too! Thanks Indow group for giving us back great sleep!!”

Helpful Report

(Self-Measure) - Posted 8 months ago

“fit perfect, weny in easyand make a diffrence with noise ,thank norbert”

Helpful Report

(Self-Measure) - Posted 8 months ago

“Easy DIY measuring, and an obvious immediate increase in warmth. Huge difference in a historic home with historic windows.”

Helpful Report

(Self-Measure) - Posted 9 months ago

“WE just took delivery of the two window inserts we ordered. they both fit perfectly. The most difficult part of the process was me trying to hold the laser measuring device still while taking the diaginal measurment! The Indow team was helpful and the ordering process was catch free. the finished product is just as they described. once installed, you can not even tell that they are there. I will warn you, if you have larger sizes they will come in a pretty large packing crate/box to protect them so be prepared. The only reason for 4 stars insted of 5 is they have just been istalled and we shall see how effective they are at reducing cold air, but they fit so snug that I anticipate they will be very effective. Just in time too, because our area is in a low temp/low wind chill pattern at the moment.”

Helpful Report

Posted 9 months ago

“One of the worst and most expensive mistakes I've made. The experience was bad from the beginning. It's a great product, but if the person measuring the windows makes an error, you're in trouble. Very little follow up with the person who measured since he retired soon after delivering my windows. The person he left to refit and install admitted the windows were mis measured, but used the windows that were delivered. I'm trying to reinstall the windows on my sliding doors, but no matter how I try they won't fit. I knew the window was too good to be true. I live in a high rise with 117 units that - after what I've gone through I've discouraged neighbors and suggested they stay away from the product/”

Helpful Report

Posted 11 months ago

Michael, We certainly understand your frustration and continue to offer our assistance to finding a resolution. It appears that this review focuses on the mis-measuring and lack of support by a business separate from Indow. They provided a service to you to measure, place an order with us, and install. In this situation, we had no direct business relationship with you. However, when you contacted us to say that business was unresponsive to your issue, we have stepped in and tried our best to support you in finding a resolution. A proper remake would necessitate remeasuring. While we do not offer on-site measuring services, we can offer the remote measure support that our direct customers utilize to get accurate measurements. Because the issue in this review is not with our product, but with this outside company, we feel this review was misplaced. We stand behind our product and will continue to troubleshoot, help with the remeasurements, and work toward a resolution to your fit issue. We are looking forward to working with you to get things right in this situation.

Posted 10 months ago

“The Indow I ordered was a perfect fit. It looks great and is an extremely well made product. The ordering process was seamless.”

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(Self-Measure) - Posted 11 months ago

“Noise reduction by at least 50%! I cannot hear most car that drives by now. My bedroom is so quiet! Thank you!”

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(Self-Measure) - Posted 11 months ago

“Easy to order and install.”

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(Self-Measure) - Posted 11 months ago

“Window inserts help with sound since I live facing the street and the highway”

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(Self-Measure) - Posted 1 year ago

“This is a 5 star company from beginning to end. I purchased the I inserts in 2017 because the bedroom on the second story faced the street. These are very effective for street noise. Noticed a problem on one of the windows recently and they quickly took care of it due to their warranty. Customer service personnel are very helpful. The price of the windows was acceptable for top quality of sleep and less noise during the day”

Helpful Report

Posted 1 year ago

“I unfortunately had subpar service from this company. Slow response time, missed emails, poor communication, pressure to use the company and its product where there is no guarantee that it will decrease noise. It's a lot to invest in inserts where there is no guarantee that they'll work.”

Helpful Report

Posted 1 year ago

“Recently purchased the acoustic window inserts for a couple of old windows facing a busy street and they've made a huge difference in terms of noise reduction! The measuring process was relatively easy with the laser measuring tool that Indow sent and the windows were delivered faster than expected. Martin was easy to work with and we would highly recommend Indow to those looking for window inserts.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Indow is rated 4.5 based on 1,535 reviews