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Indow Reviews

4.5 Rating 1,490 Reviews

87 %

of reviewers recommend Indow

Company Reviews

Product Reviews

4.5

Based on 1,490 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024

Indow 5 star review on 25th December 2023

Indow 5 star review on 25th December 2023

Indow 5 star review on 7th November 2023

Indow 5 star review on 9th October 2023

Indow 5 star review on 7th October 2023

Indow 5 star review on 7th October 2023

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even close to the noise reduction that I was hoping for. Save your money and buy some earplugs.”

(Self-Measure) - Posted 7 months ago

Lamar, We are sorry to her that you are not experiencing the noise reduction you have hoped for. We are now reaching out to you to troubleshoot the fit and placement of your inserts to ensure you are maximizing the sound reduction. As our inserts have been independently proven to reduce sound entering through window areas, usually adjustments to the fit and placement will correct the problem. That said, every sound environment is unique and sometimes further soundproofing methods must be used in conjunction with our inserts to achieve the sound reduction level one is aiming for in a room. Thanks for the feedback. We hope our troubleshooting efforts can add three stars to your review.

Posted 7 months ago

“Product concept is great, however the quality isn't there, i still feel air coming through it. The best remedy for leaky windows is to replace them. Cost is too expensive for such a frame with clear plastic layer. I can't justify paying $ 150 for one window insert while the cost to replace a whole window is between $ 300 to $ 400. Its a waste if money. I can't justify the cost for such a product. Had it been lower cost, would have made more sense to buy it. My advice, don't waste your money.”

Posted 1 year ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the draft reduction you had hoped for. Based on your description, it is likely that the fit is not correct. A correctly fitted insert does not result in air coming through. As all of our inserts are covered by the Snug Fit Guarantee, we can certainly to help troubleshoot to ensure the fit is corrected. We stand by our products as cost-conscious, elegant, and effective solutions. We look forward to getting your fit issue resolved so you can experience the energy and draft savings they are designed to bring.

Posted 1 year ago

“I expected more noise reduction from the insert. It isn’t sound proof.”

(Self-Measure) - Posted 1 year ago

Francesca, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction you had hoped for. We will reach out to you and ensure fit and placement is not affecting the performance. As all sound situations are unique, there are many variables that can contribute to sound entering a room. While our inserts have been proven independently to significantly reduce sound through the window openings, it is sometimes necessary to utilize other soundproofing measures in conjunction with our inserts to achieve the desired results. Variables such as wall and home construction materials and the proximity and nature of the sound can be at play and can transfer sounds through areas other than the windows. Low frequency sounds are especially hard to mitigate as they can be transferred through walls, etc. Once again, we are happy to help you maximize the performance of your inserts and will reach out accordingly. It is our hope that through some troubleshooting, we can improve the sound reduction.

Posted 1 year ago

“Got the window for sound reduction. Didn't make much of a difference. For acoustic purposes, they need higher quality material or maybe not adverstise this for acoustic purposes.”

(Self-Measure) - Posted 1 year ago

We are sorry to hear that you are not experiencing the sound reduction you had hoped for. Although our acoustic inserts have been shown through independent tests to be effective, due to the many variables in sound environments, sometimes additional soundproofing methods must be used in conjunction with our inserts to achieve the desired results. We appreciate your feedback and will continue to be available to assist with troubleshooting fit issues, etc. to ensure you ae getting the best performance out of your inserts.

Posted 1 year ago

“I bought the inserts to reduce traffic noise in my bedroom. Although the sounds are slightly diminished, it is really not that much of a difference. I am especially surprised because I have very deep windows and have a good two inches between the glass and the inserts. I thought these were the ideal conditions to reduce noise with the inserts.”

(Self-Measure) - Posted 1 year ago

Rene, We are sorry to hear that you are not experiencing the sound reduction you were expecting. We will reach out to ensure that all fit concerns are addressed. Because every sound environment is unique, other variables may be in play other than the sound traveling through the window areas. Sometimes, other soundproofing techniques must be used in conjunction with our inserts to achieve the desired sound reduction.

Posted 1 year ago

“My wife who has tinnitus claims they do little to no good at all to keep out the sounds would not recommend to people with tinnitus”

(Self-Measure) - Posted 1 year ago

Geoffrey, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction to the point that it has helped to ease the strain on your wife's tinnitus. While the independent tests have proven the efficacy of our acoustic inserts, all sound situations are indeed unique. We certainly have not made and cannot make claims about our inserts improving a medical condition such as tinnitus. We can offer to help troubleshoot the fit and placement of the inserts to ensure you are maximizing the sound reduction properties of the inserts. We will reach out separately to pursue this assistance. Once again, thanks for the feedback.

Posted 1 year ago

“Ordered two inserts, one fits okay, the other has a gap. I will mitigate the gap when I get the chance by altering/shimming the window frame. From standing near the insert that fits, the results are really unsatisfactory. I was simply trying to prevent my rude neighbor’s dog from waking me up in the early morning. That goal was not achieved; not even close. I still clearly hear birds, people talking and love volume, slow moving passenger cars and dogs in my bedroom. The sound is dampened, slightly, but I was hoping to really attenuate the high frequencies. I understand that treble bounces and bass permeates. Understood I wasn’t going to defeat the sound of say a garbage truck or helicopter, but the performance for the cost just isn’t there. These were a waste of money. If effective, I would have done multiple rooms. The salesman knew my objective: dog vs. Indowondow. Was told these inserts were the solution. They were not. Just glad I only dipped a toe and didn’t order for all bedrooms.”

(Self-Measure) - Posted 1 year ago

Ken, Thanks for the feedback. We are sorry to hear you are not experiencing the sound reduction you were expecting. I see you mentioned some fit issues. We, of course, would love the opportunity to troubleshoot the fit with you. In most cases, with troubleshooting measures, we can optimize the performance of the inserts. While all sound situations are unique, we certainly feel we could be of service in assisting you in this regard and will reach out via email to start this process. This is part of our snug fit guarantee. We look forward to working with you on this.

Posted 1 year ago

“It didn't work well in my condo. I can still hear the train from 3 miles away & turkeys in the backyard. I watched every single YouTube video & instruction I received & contacted Indow corporate (whom were helpful) however it still didn't help. It reduced the noise a tiny bit but not worth $700. It may be my outer wall.”

(Dealer) - Posted 1 year ago

Valerie, Thanks for engaging with us. We are indeed sorry that you are not experiencing the sound reduction you had hoped for. We are happy to be recognized for our service and helpful response but are sorry to hear that we were not able to completely solve your issue. Although our inserts are indeed proven to reduce sound coming through window openings, it appears that, as you point out, it may be construction materials in other areas that are contributing more to your particular sound issue. As all sound environments are different, it is sometimes necessary to use other soundproofing measures in conjunction with our inserts to completely solve a sound issue. Thanks again for the feedback.

Posted 1 year ago

“Package arrived on time and the quality of the product seems to be accurate. Very clean and easily installable. I personally have not experienced any difference In outdoor noise though. Birds chirping, dogs barking, vehicles traveling on a road over 1000’ feet away. I’m sure the insert has some quality in saving energy but that was not why I bought it.”

(Self-Measure) - Posted 1 year ago

James, We are sorry to hear that you are not experiencing the sound reduction that you had expected. Although our inserts have been independently tested and shown to reduce sound coming through the window openings, all sound environments are unique and provide unique challenges. Other materials in walls can transmit sounds as well. Sometimes, additional soundproofing measures are needed in conjunction with our inserts. That said, we are happy to troubleshoot with you to ensure the sound reduction properties of our inserts are being maximized in your space. Thanks for reaching out.

Posted 1 year ago

“I purchased an insert for a window in a bedroom with one window in the hopes of reducing outside noise. The insert fits perfectly like they stated it would but I notice no difference in sound deadening. The sounds I was looking to block were barking dogs, light traffic noise, birds chirping but I am still able to hear all of it as if I never spent 500$ on some plexiglass with a rubber grommet around the edges.”

Posted 1 year ago

James, We are sorry to hear that you are not experiencing the sound reduction you had expected. As you know, sound situations are unique and have many variables. In some cases, additional soundproofing methods are needed in conjunction with our inserts. It sounds like you do not have any obvious fit issues, but we would be happy to troubleshoot to ensure the placement and fit are maximizing the sound reduction properties of your insert. Also, to be a bit more specific, our inserts are made from optical grade acrylic and a patented silicone tubing surround. Thanks for the feedback.

Posted 1 year ago

“I purchased an insert for a window in a bedroom with one window in the hopes of reducing outside noise. The insert fits perfectly like they stated it would but I notice no difference in sound deadening. The sounds I was looking to block were barking dogs, light traffic noise, birds chirping but I am still able to hear all of it as if I never spent 500$ on some plexiglass with a rubber grommet around the edges.”

Posted 1 year ago

James, We are sorry to hear that you are not experiencing the sound reduction you had expected. As you know, sound situations are unique and have many variables. In some cases, additional soundproofing methods are needed in conjunction with our inserts. It sounds like you do not have any obvious fit issues, but we would be happy to troubleshoot to ensure the placement and fit are maximizing the sound reduction properties of your insert. Also, to be a bit more specific, our inserts are made from optical grade acrylic and a patented silicone tubing surround. Thanks for the feedback.

Posted 1 year ago

“They don’t seem to minimize as much noise as I thought they would. They do fit snug into the window as expected.”

(Self-Measure) - Posted 2 years ago

Kady, Thanks for the feedback. We are sorry to hear that the inserts are not bringing you the noise reduction you expected. It sounds like there are no fit issues that might be affecting the performance, but we would be happy to assist you to ensure you are getting the most out of your inserts. All sound situations are unique. Some may require additional soundproofing methods in conjunction with our inserts.

Posted 2 years ago

“We purchased the inserts for our bedroom mainly for road noise and also AC noise. Cost for the one room was 3000.00. We did have some challenges installing but did make adjustments.They did help with AC noise but did little or nothing for road noice. Still hear the cars go by. We had much higher expectations than results! We feel for the cost they should have reduced much more noise! Seems many others feel the same.”

Posted 2 years ago

JK, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction performance you had expected. All sound sitautions are unique and often sounds can enter through areas other than the window openings. While the independent tests show the effectiveness of our inserts, differences in other construction materials in the home and/or the source and character of the sound can necessitate using other soundproofing methods in conjunction with our acoustic inserts. That said, we would be happy to work with you to ensure your are maximizing the performance of the inserts.

Posted 2 years ago

“I was so hopeful that these inserts would make a difference with the traffic noise on our street coming through the windows but unfortunately I cannot tell much difference at all.”

Posted 2 years ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the noiose reduction that you had hoped for. From our records, it looks as though our fit specialist had previous conversations about the many variables involved in mitigating low frequencies. All sound situations are unique and sometimes require additional soundproofing techniques to help reduce sound (especially the low frequencies discussed) entering through areas other than the windows. That said, we would love the opportunity to troubleshoot the fit of your inserts to ensure your are getting maximum performance from your inserts.

Posted 2 years ago

“I don't notice much of a reduction in sound - just a little, but not sure it justified the price. The room is warmer though, that's helpful. The liner on the inserts ripped putting it in according to the directions. That was disappointing.”

(Self-Measure) - Posted 2 years ago

Chandra, We are sorry to hear that you are not experiencing the reduction in sound that your were expecting. All sound environments are unique and sometimes additional soundproofing methods are necessary in conjuction with our inserts. Thank you for pointing out the insulating properties the inserts provide. As to the rip you mentioned, we are happy to connect you with our case coordinator to assess and troubleshoot the situation. They will also be available to assist you to ensure your inserts are fit porperly and that you are maximizing the sound reduction properties. Thanks for engaging with us.

Posted 2 years ago

“Honestly, I don't think the indow inserts help much at all for noise reduction. The technician warned me that they would not block low wavelength noise. They do not block pick-up trucks, vans, and of course larger trucks and motorcycles. They may help a little with cars.”

(Self-Measure) - Posted 2 years ago

Sandra, Thanks for reaching out. We are sorry to hear that you are not experiencing the sound reduction that you had hoped for. All sound situations are indeed unique and sometimes require additional soundprooofing methods in conjunction with our inserts. That said, we would love the opportunity to troubleshoot the fit of the inserts to ensure you are maximizing the performance. We truly appreciate the honest feedback.

Posted 2 years ago

“We don't notice a difference. Perhaps its the installation in the walls.”

(Self-Measure) - Posted 2 years ago

Julie, Thanks for the feedback. You bring up a good point about the role of our inserts in a sound situation. While they have been independently tested to reduce sound coming through the windows, wall construction and the frequency of the interceding sound are among the other factors to consider when soundproofing. All sound situations are unique and present different challenges. At Indow, we are committed to assessing your window situation and recommending solutions for sound reduction in the window openings. We are happy to troubleshoot with you ensuring that you are maximizing the performance of your inserts.

Posted 2 years ago

“First off...Pandemic. I get it. The measurement process was horrific. I got my indow over a year after ordering only to find that after installing it, I'd get about a 3.5 dB reduction in mid to high frequencies with the only window in the room. Ambient noise is diminished a bit but was it worth $500? Hardly. $100 ? perhaps. The wait time is excusable, the communication between my sales rep and I after numerous emails, and him never getting back to me after being quick to sell the product? inexcusable. I'm sitting here really missing that $500”

(Self-Measure) - Posted 2 years ago

Jeremy, Thanks for engaging with us and providing feedback. We are sorry to hear that you are not experiencing the noise reduction that you had expected. All sound environments are unique, with sound often entering through areas other than the window openings. Situations sometimes require additional soundproofing measures. That said, we are committed to troubleshooting the fit and placement of your inserts to ensure the noise reduction properties are maximized. We have taken note of your feedback regarding the measurement process and post-sale communication. As we pride ourselves on providing a straightforward measurement process as well as deidcated, supportive communication from first contact to installation and beyond, we will use this information in our ongoing work to improve our processes. Once again, thanks for the feedback.

Posted 2 years ago

“Does not work for neighbors loud cars.”

Posted 2 years ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the noise reduction you expected. All sound situations vary depending on construction materials used in the building and the nature of the sound. Often sound can travel through areas other than the window openings. This, of course, would necessitate other sound mitigating methods. That said, we are happy to troubleshoot the fit of your inserts to ensure that you are maximizing the noise reduction properties of the inserts.

Posted 2 years ago

“The overall construction is not bad though the sound reduction aspects as advertise is pretty underwhelming. While it helps damper normal noise (talking, birds, low ambient noise) it does nothing for cars/motorbikes or distance trains/planes.”

(Self-Measure) - Posted 2 years ago

Adam, Thanks for the feedback. We pride ourselves in the quality and performance of our inserts. Our products are built to last and provide excellent energy savings and noise reduction. All sound environments are indeed different, with many factors such as wall construction/materials, etc. Also, low frequencies (due to the properties of the sound wave) are the most difficult to mitigate and can travel though areas other than the window openings. That said, we would be happy to trouble shoot the fit of your inserts to ensure that you are maximizing the noise reduction properties. Thanks again.

Posted 2 years ago

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Indow is rated 4.5 based on 1,490 reviews