Indow Reviews

4.5 Rating 1,491 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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102
Anonymous
Anonymous  // 01/01/2019
I have not noticed much difference in noise .
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, Daxalkumar. Thank you for taking the time to share a bit about your experience with your inserts. Feedback from customers helps us to continuously improve our products and service. We are sorry to hear that you are not pleased with the level of noise reduction provided by your inserts. Your Fit Specialist has been notified and will be in touch soon to discuss ways to address your concerns, including possibly utilizing more of the frame depth available in your windows. There might also be some other issues, such as insulation in your walls. Jacob will be happy to discuss this with you.
Posted 4 years ago
The window inserts do not provide the amount of noise reduction that I was expecting. There is some, but minimal improvement. Overall, I am disappointed.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, thanks for providing this feedback regarding your order. We're sorry to hear that your inserts did not meet your expectations on noise reduction. A variety of factors can impact a noise problem such as distance from its source to your home, the type of insulation in your walls, and the frequency of the unwanted noise you are experiencing. We try our best to assess the compatibility of Indow Inserts and their efficacy situation by situation, but we will review your case and be in touch to discuss options to resolve this.
Posted 4 years ago
Keeps the heat in great, was really easy to install but the "acoustic grade" does NOTHING in regards to outside noise. It doesn't seem as thick as the acoustic sample sent with the measuring kit, either. Reached out to the guy who helped with the measurements but never received a response. The only reason I'd suggest these to anybody is if insulation is their only concern.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, Kristin. Thank you for your feedback on your Indow inserts. We appreciate you taking the time to share your experience. We are happy to hear that you are enjoying better comfort from your inserts, but we are sorry to hear that you are dissatisfied with the level of noise reduction. We recognize every home is unique and we do our best to assess the noise source and the effectiveness of our inserts and your particular situation. We will have someone follow up with you early next week and verify your inserts were installed correctly and ensure the best possible comfort and quiet in your home.
Posted 4 years ago
Does not minimize the noise As much as we had expected
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, Kelleigh. Thank you for your feedback on your Indow inserts. We appreciate you taking the time to share about your experience. We are sorry to hear that you are dissatisfied with the level of noise reduction from your inserts. There can be several factors to noise problems, such as distance from its source to your home, the type of insulation in your walls, and the frequency of the unwanted noise you are experiencing. We always do our best to assess compatibility of Indow inserts with your windows and their efficacy in your situation, but we will review your case and be in touch to discuss options for improvement.
Posted 4 years ago
We received Indow inserts for all of the windows on the top floor of our house. The measuring device came as promised and the measuring went well. The inserts came in the amount of time Indow said they would come. We were able to install the inserts and except for one insert that had a crack...(Indow stood behind their product and we will receive a replacement in a few weeks). They fit well into the windows as they were designed to do. Unfortunately the decibel level in our upstairs bedroom did not change. We did not get the noise reduction we were hoping for. Indow has been professional in all of their dealing with us but I cannot give a higher rating because in our particular case the inserts did not help with noise reduction in our home.
Helpful Report
Posted 4 years ago
Hi, Margaret. Thank you for taking the time to provide us with an update on your Indow inserts. Customer feedback helps us to continuously improve our products and service. We are sorry to hear that you are dissatisfied with your inserts. We understand the tenant of your property believes the noise might be coming through the walls. Our Indow representatives do take into consideration many contributing factors to unwanted noise when verifying compatibility between windows and Indow inserts. It sounds like yours might be a multi-step solution to reducing noise. We are happy and ready to help you to this end where your windows and Indow inserts are concerned.  We will be reaching out to you soon to discuss this further.
Posted 4 years ago
The windows are much harder to install than the video asserts. Noise reduction is minimal. And I bought the extra thick ones! I wouldn't have spent so much money on them if I had realized how small a difference they would make.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hello. Thank you for taking the time to provide feedback on your experience with Indow. We appreciate all feedback as it helps us to improve our products and service. We are sorry to hear that you are not satisfied with your order of inserts. If you have no already been in contact with your Indow representative regarding this matter, please give us a call at (503) 284-2260 so that we can get you connected and resolve this issue as quickly and effectively as possible.
Posted 4 years ago
I live in a condo in a city by a very busy highway with my bedroom windows facing the highway. The indow inserts did not help with the trucks and motorcycle sounds during the middle of the night, and moderately reduced the white noise of the regular traffic. The indow inserts did not make much difference for my windows living right next to the highway with inconsistent traffic throughout the night. My neighbor below went with the more expensive lamented glass, and had much more success with noise reduction.
Helpful Report
Posted 4 years ago
Hello. Thank you for taking the time to review your Indow inserts. We appreciate all feedback as it helps us to improve our products and service. We are sorry to hear that you are not satisfied with your inserts. There are several factors that can affect the efficacy of your inserts, such as distance between the glass and the insert, type of noise you are dealing with, or frequency of the noise. The floor you are on in your home or apartment building can be a factor as well. If you would allow us the opportunity, we would like to review your order. Please give us a call at (503) 284-2260 so that we can locate your order and address this problem quickly and effectively.
Posted 4 years ago
I purchased standard grade and acoustic grade indow inserts. I am sure they will help with insulation, but the acoustic grade make no difference with the street noise. I live in an old house and the windows practically fill the wall facing the street. My street is not even that noisy but you can hear everything, including three years olds playing in the daycare outside on the other side of the road. I would have just gotten the standard grade because the acoustic ones do not work. The salesman was just interested in the sale. He first claimed that most sound would be blocked out and after I reported that there was no difference in sound said that they really work best with brick homes. I hope they at least help with winter insulation because the acoustic grade windows DO NOT live up to the company’s claims.
Helpful Report
Posted 4 years ago
Thank you for taking the time to review your Indow inserts. We appreciate all feedback as it helps us to improve our products and service. We are sorry to hear that you are not satisfied with your inserts and would love a chance to correct this. If you would, please give us a call at (503) 284-2260 so we can locate your order and address this issue.
Posted 4 years ago
We were very happy with the customer service and the quality of the windows. They work well keeping out the cold. Unfortunately, the sound from the road hasn’t changed...just as loud. We ordered the acoustic windows.
Helpful Report
Posted 5 years ago
Still hear the train, sadly not much difference.
Helpful Report
Posted 5 years ago
We purchased the acoustic model to help with noise reduction, but unfortunately it doesn't help and there is no difference in noise levels. It was worth a try, but I wouldn't recommend it if your goal is to reduce noise.
Helpful Report
Posted 6 years ago
Hi Eve, thank you for reaching out. We are surprised to hear there was no reduction in noise and sorry to hear of a less than excellent experience. I will have someone from our customer support team reach out to you right away to assist in diagnosing this issue for you.
Posted 6 years ago
Hi Eve, we have tried reaching out to you a few times via phone and email but have not heard a reply. We would love to get this taken care of for you!
Posted 5 years ago
I do not feel the inserts I received were acoustic. They are not same thickness as the sample that came with the measuring kit, and I attached a photo.
Helpful Report
Posted 6 years ago
I feel that the inserts are not acoustics. The sample for the acoustic glass was thicker, than the inserts I received. I have included a photo.
Helpful Report
Posted 6 years ago
Did not preform as expected or lead to believe
Helpful Report
Posted 7 years ago
I bought two acoustic window inserts to test with the hope of reducing street noise and buying for my whole house if they worked. They cost around $700 each, and I was disappointed with the result. They muffle the sound at best, but it still feels like cars are driving straight through the room. For the price I was expecting more, and I was disappointed no one from the company followed up. Apart from that, the company seems genuine and the process of ordering, measuring and delivery was quick and sleek. The product is easy to install, looks very nice and fits in neatly with my Victorian window frames. Maybe if you need for weatherproofing this product will suit your needs more, but for noise reduction I would not recommend.
Helpful Report
Posted 7 years ago
Bought the windows to help with traffic noise that was echoing off a building. (I cannot hear it anywhere else in the house). The room has double hung drywall with Green Glue to reduce almost all sound transmission through the walls/ceiling. The rest of the noise comes from the windows. After installing the Acoustic Inserts, they did not do much to mitigate the noise level coming through the window. I was fairly disappointed.
Helpful Report
Posted 7 years ago
I did not get the results I expected.
Helpful Report
(Self-Measure) - Posted 7 years ago
Hi Michael, We are sorry you did not get the results you liked. I will send you an email to learn more about how Indow fell short for you and if there is anything we can do to remedy your situation. Sincerely, Sam Pardue CEO
Posted 7 years ago
Inserts didn't reduce the noise coming in from the street
Helpful Report
(Self-Measure) - Posted 7 years ago
Hi Cassandra, I'm sorry our inserts did not reduce your street noise as much as you hoped. I will email you directly to learn more about your experience and to try to learn how we can do better. Sincerely, Sam Pardue CEO
Posted 7 years ago
Indow is rated 4.5 based on 1,491 reviews