Indow Reviews

4.5 Rating 1,491 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024
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102
Anonymous
Anonymous  // 01/01/2019
Unfortunately I am extremely disappointed in the product and the service through the shipping process and would not recommend this product. I originally ordered this product through thorough research of competitors based on noise reduction in my bedroom. I live across the street from a train and on a moderately busy street. My goal was to reduce the train's horn noise throughout the day and night and this product has not met my expectations. The window insert has reduced car noise, however has done nothing for the train noise sound. I confirmed with reps over and over prior to purchasing the product and they reassured me that this insert would be great for my issue - however here we are. I am out a large sum of money with a product that does not meet expectations. In addition, the shipping process was absolutely terrible. First, you need to purchase the product after a deposit for measurement tools - I waited months and months with no feedback on why the product was taking so long. I asked constantly and finally received a response that product was being shipped soon. I received a call from a third party shipping telling me a timeslot the product would be coming, however with no email confirmation which was a bit sketchy. Hopefully this review helps others.
Helpful Report
Posted 2 years ago
Justin, Thanks for the additional feedback. Once again, are sorry to hear that your are not experiencing the noise reduction that your were expecting. We remain available to troubleshoot the fit of the insert in order to ensure the sound dampening properties are maximized. It is true that we do we require a deposit for our laser measuring kit. In your situation, this deposit amount was applied to the order once the order was finalized. To be clear, for those who do not continue with an order, the deposit is refunded. Regarding your comments about the shipping process and communication, while we do not necessarily agree with every element of your characterization, we certainly know that there are areas we need to improve and appreciate your engagement in this process. As stated in our previous response, the lead times and shipping timelines were adversely affected by pandemic-related issues. We have tried all along to be transparent about these issues and communicate them as thoroughly as possible. We understand the impact this has on our customers and certainly look forward to more reasonable lead times in the future.
Posted 2 years ago
I live on a busy road and purchased these for noise reduction. I am deeply disappointed in the efficacy. I would not recommend this solution and feel like it was a waste of money. Noise reduction was maybe 10-20%. Was told 10-12 week delivery time frame; it took 16 weeks. We’re nearly 2 years into the pandemic - you can figure out how to quote customers by now and not use that as a constant excuse.
Helpful Report
Posted 2 years ago
Matt, We appreciate your feedback and are sorry that you are disappointed with the performance. We are surprised at your results, as it does not match the performance reported in both the independent tests and our customer testimonials. We would welcome the chance to discuss your situation and ensure that your inserts are properly fit to maximize noise reduction. You concern about the extended lead times is noted. It has been extremely challenging for the manufacturing sector during the pandemic. This has been especially true for manufacturers who use the materials we use. While we understand that the delays have led to frustration, we have remained committed to doing everything possible to convey vital information to customers and fill orders as fast as possible.
Posted 2 years ago
The reason I order Indows was for noise reduction. I was told that it may increase the noise by 20% to 50%. They are not cheap either. After waiting for 4 months, I try it on. And there was zero noise reduction. The layer is not thick as I was told. Basically waste of my money and time. Also, there a scratch already when the indows was arrive.
Helpful Report
(Self-Measure) - Posted 2 years ago
Thanks for the feedback. Also, thanks for the patience during these unprecedented times. We are surprised that you are not currently getting the noise reduction results you are seeking. We are committed to assisting you. We would love an opportunity to review your installation with you to make sure your insert is performing to the best of its ability. As to the scratch, I have notified both he fit specialist and our case coordinator. We will work with you promptly to explore all options.
Posted 2 years ago
For the price, I expected more noise reduction. A little bit over priced and manufacturing process was extremely long!
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi, thanks for reaching out for your patience while we worked to complete your order. We're sorry for the frustration around the additional time required. Your Fit Specialist will be following up with you about your insert. Often there are simple installation tricks that can help boost the amount of noise reduction we deliver and if you'd like we can review your installation with you to make sure your insert is performing to the best of its ability.
Posted 2 years ago
These inserts only block about 15% of the noise. I purchased several inserts because of the traffic behind my house. I can still hear the traffic behind my house. I am disappointed because I thought they were going to block at least 70% of the noise. The videos I watched before purchasing these inserts are not true information. The noise will not go away with these inserts.
Helpful Report
Posted 2 years ago
We are sorry to hear that you are not completely satisfied. We appreciate your feedback. There are many variables to consider when working to reduce noise and each situation is certainly unique. The information regarding the effectiveness of our inserts is indeed well supported by data and customer testimonials. Since your experience has been different, we would love to hear more about your situation, confirm that the inserts are placed properly, and discuss any possible adjustments/options to improve the performance. Feel free to reach out to us. As always, we are here to help.
Posted 2 years ago
I waited months for them to arrive and the fit and the finish was perfect but they make almost no difference in the noise coming from my neighbors barking dogs. They only made a slight difference in the noise but not enough so I can sleep at night which is what I was so excited about when I ordered these. I paid $1000 for three of the best grade windows you have and they made little difference if any coming from these horribly annoying barking dogs. Extremely disappointed and I don’t know what to do next.
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi, Dean. Thank you for sharing this with us. We value honest feedback as it allows us to improve our products and service. We are sorry to hear that you are not observing a satisfactory level of noise reduction. Your representative has been notified and will be connecting wit you soon to discuss.
Posted 2 years ago
Customer service and measuring process were professional but I am disappointed in the final product. Purchased for all front facing windows of my home and my daughter's room in the back of the house. I feel they have changed the quality of the sound but not the intensity...it is still as loud as prior to inserts. I don't know if I will even keep them on as it almost seems to be amplifying the vibrations of idling vehicles at the intersection just down from my house. It was a large cost to have incurred and don't think it was worth it for my home.
Helpful Report
Posted 2 years ago
Hi, Heather. We are happy that you noticed our dedication to a positive customer experience. Thank you for bringing this to our attention. We are sorry to hear that you are dissatisfied with your inserts. Your representative has been informed and will be connecting with you to discuss the issue.
Posted 2 years ago
Acoustic inserts did not have the impact that was expected.
Helpful Report
(Self-Measure) - Posted 3 years ago
It did not reduce any noise , and I am disappointed with the product .
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi Adina, thank you for your review. We are sorry to hear you are disappointed with your noise reduction. I have alerted our team and we will be in contact with you to ensure that the inserts are set up to perform to the best they can for your situation and provide support in finding other options to block the noise.
Posted 3 years ago
Bad customer service after purchase and size is not fitting properly. Very very tight and might break due to bending.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Jason. Thank you for this feedback. We apologize for any lapse in communication. Your representative is aware of this issue and has filed a claim on your behalf. Our Case Coordinator will review it and connect with you right after the New Year to discuss next steps to address this issue.
Posted 3 years ago
I ordered the inserts to reduce noise from my building's courtyard caused by my neighbors being outside. Since installation I haven't noticed a difference in the reduction of noise.
Helpful Report
(Dealer) - Posted 3 years ago
Hi Melissa, thank you for your review. We are sorry to hear your noise reduction is not what you expected. I have notified your Indow dealer and they will be in touch with you shortly to speak with you about your inserts and offer some solutions to improve your noise reduction.
Posted 3 years ago
Unfortunately the insert has not made much difference in the traffic noise. We were pretty surprised at how little improvement we had.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Lisa and Grant. Thank you for taking the time to share this feedback with us. We are sorry to hear that you are not pleased with the noise reduction provided by your insert. Your Indow representative has been notified and will be connecting with you soon to discuss this and possible ways to improve noise reduction.
Posted 3 years ago
Purchased 11 Indows to be used for 115 year old stained glass single pane windows. For the first 6 I was unable to push the Indows into place for fear of cracking the windows behind. The measurements were correct.
Helpful Report
Posted 3 years ago
Hi, thank you for your review. We're sorry to hear you're experiencing issues with fit, and we understand the importance of maintaining your historic stained glass windows. We've got you in touch with our case coordinator, and we believe from the information that we currently have regarding this case that we can help guide you to a successful installation. We look forward to working with you on it.
Posted 3 years ago
small windows good but the large window because so flexible hard to get in and not bow and leave gap at top. I am glad because of this I tested a large window vs the cheapest as not worth it for the hassle to get in/out to open windows.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Susan. Thank you for taking the time to share your feedback with us. It sounds like there might be an installation issue with this large insert. Your Fit Specialist has been notified of this issue and will be connecting with you soon to walk through installation of the insert and discuss other solutions to ensure a proper fit and tight seal in your window frame.
Posted 3 years ago
It is not what I have expected for an item costs more than $ 500. It is kind of disappointing. It was perfectly installed, but the noise reduction is only 10-20 %.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hello, David. Thank you for sharing this feedback with us. We are sorry to hear that you are not pleased with the level of noise reduction provided by your insert. Your Fit Specialist has been made aware of your situation and will be connecting with you to discuss possible reasons for the lack of noise reduction and some tips to optimize the insert's performance.
Posted 3 years ago
I ordered 3 of the acoustic window inserts because my master bedroom faces out towards a semi busy street. The acoustic inserts were fairly expensive for all 3. After having seen youtube videos on the inserts I was excited. After installing them I would say that the street noise was not as dampened as I would have liked or saw in previous videos, particulary for the price of the inserts. Noise was definitely reduced, but not as expected. Windows were installed properly. I think the indow windows help but for the price would have expected more.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Aron. Thank you for taking the time to share this honest feedback with us. We are happy to hear that the Acoustic Grade inserts were able to reduce traffic noise coming through your windows. We are sorry to hear that the noise reduction is not as great as you anticipated. Your Fit Specialist has been notified of this issue and will be connecting with you to discuss the level of noise reduction you are currently observing and tips for optimizing your inserts' noise reduction capabilities.
Posted 3 years ago
It is not noise canceling at all. My whole purpose was to reduce the road noise but it didn’t reduce even 3dB.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Ed. Thank you for taking your time to share your feedback with us. We are very sorry to hear that you are dissatisfied with the level of noise reduction from your inserts. Thanks for alerting us so that we can help out. We look forward to assisting with fixing this.
Posted 3 years ago
Did not block out sufficient amount of sound. I also hard a hard time putting them in and out when I wanted to open a window. I feel I was mislead in how effective and easy to use they would be. I took them out completely. I regret purchasing them.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Cory. Thank you for taking the time to share about your experience with your inserts. Feedback from customers helps us to continuously improve our products and service. We are sorry to hear that you are disappointed with the level of noise reduction provided by your inserts. Your Fit Specialist has been notified and will be in touch soon to discuss ways to address your noise issues.
Posted 3 years ago
The inserts don’t block enough noise to really make a difference.
Helpful Report
(Dealer) - Posted 3 years ago
Hi Jim, thank you for taking the time to provide us with an update on your Indow inserts. We are sorry to hear you are dissatisfied with the level of noise reduction. We have notified your dealer and they will be in touch soon to evaluate the situation and help to determine if there are additional options or adjustments for improved results in your specific space.
Posted 3 years ago
I bought these to help with the road and air traffic. I thought I would get a better result on the car traffic, but I can still hear the cars (this is a 2 lane street with no speed bumps and cars tend to speed). I knew I would hear the airplanes still so I am okay as it has helped a little bit. I think your prices were way too high for the product received and would not recommend your services to my neighbors. You are in between the Poor and acceptable rating. Thank you Terri
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, Terri. Thank you for taking the time to share about your experience with your inserts. Feedback from customers helps us to continuously improve our products and service. We are sorry to hear that you are disappointed with the level of noise reduction provided by your inserts. Your Fit Specialist has been notified and will be in touch soon to discuss ways to address your noise issues.
Posted 4 years ago
Indow is rated 4.5 based on 1,491 reviews