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Insure Your Motor Reviews

4.3 Rating 2,259 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

4.3

Based on 2,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say? - Mickey Mouse comes to mind, the trail of cockups will be on your system (if you have one) I renewed 29 Jan 2018 - had several communications since then including a no claims advice as I had "gone elsewhere". I made several phone calls to ensure I actually was insured. Michael McCarthy sent me paperwork (hurrah!) The "sorry to see you go" letter came after this. the last thing - a text reminding me to renew my policy. I paid £1313.54 the policy schedule quoted £1208.64, add service charge and key protection, there is a £31.95 discrepancy - impressive? - No.”

Posted 6 years ago

Hi Jon, thank you for taking the time to leave your review. We are sorry to hear of your concerns regarding the renewal of your policy, and the inconsistent information you were receiving. We understand this is very frustrating, and we apologise for any upset or inconvenience this has caused. We believe at the moment these issues have stemmed from an administration error, but we are looking into this further to ensure these are not repeated. Should you have any further queries regarding this matter, please contact us on 0800 440 2483. Kind regards, Insure Your Motor.

Posted 6 years ago

“On the day of the purchasing I had to redo on the phone all the details I had already provided on the website. I had to spend almost 1 hour. If I knew that the online form is not good and I have to do it by phone, I would not have done it online.”

Posted 6 years ago

Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments. Kind regards, Insure Your Motor.

Posted 6 years ago

“Well what went wrong? A lot first thing after one year of CB company offering a insurance more expensive why last year are you serous ? Then to cancel policy after one year I call 6 times ! !! That was just stupid. I did company change i mąkę apoitment dell was the office will call my in two days and offer my better dell this never happened. Is just show How much company care about custo”

Posted 6 years ago

Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments Kind regards, Insure Your Motor.

Posted 6 years ago

“Too many phone calls, calls took too long, payment didn't go through because insurance companies have a bad rep with credit card companies = a LONG time having to run through everything on the phone. Not an intuitive system for uploading information to the insurance website and TOO much information asked for, more than enough to steal an identity, your firewalls better be 100 percent safe. Email today said a) uploaded drivers photos were not PDF when they were, claimed they were unintelligible when they are, high quality scans. Look the staff are lovely, it is not their fault just the scripts they have to work with.”

Posted 6 years ago

Good morning, thank you for your review. We are sorry to hear of your concerns regarding the purchase of your policy. We will contact you in due course to discuss this matter further. Kind Regards, Insure Your Motor.

Posted 6 years ago

“Insurance is way too expensive and extras like road break down and windscreen repair had to be added on. They should come as standard. I am still waiting for my cover note. The worst insurance ive eber had.”

Posted 7 years ago

Hello. Thank you for your feedback it;s important to us. I have raised your concerns with our complaints team.

Posted 7 years ago

“Price I was quoted online was the reason I called. Later it went up by £500.”

Posted 7 years ago

Hello Shahan. Thank you for your feedback it's important to us. The premium can sometimes change between the quote and purchase stage, this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase. I have asked one of our Senior Team to look into your comments. Regards Samantha Insure Your Motor

Posted 7 years ago

“Hi Samantha. I received my document but I surprised when I saw the price for (Total excess: £ 3000 Section excess for all cars ) and my car is comprehensive. Can you explain why this price is very expensive! my regarding Amr ....”

Posted 7 years ago

Hello Amr. Thank you for your feedback. On occasions when we send documents, unfortunately they do sometimes go into our customers junk mail. I have requested for one of our team to contact you and forward a duplicate copy. I hope you have now received this. Regards Samantha Insure Your Motor

Posted 7 years ago

Hello Amr. I have asked one of our senior team to contact you to run through your policy to assist. Regards Samantha Insure Your Motor.

Posted 7 years ago

“Left me waiting over the given call back time (quoted 45mins) I had to call back 4 hours later. Then found my insurance went up £500 because all of a sudden my second job that I hardly do was a problem so cost me an extra £40 a month. Don't advertise one price then when the customer is at the point of completion bump it up so much. All insurances are crooks.”

Posted 7 years ago

Hello Jamie. Thank you for your feedback it is important to us. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase. I have asked our complaints team to look into your comments. Regards Samantha Insure Your Motor.

Posted 7 years ago

“The initial quotation was 2077 £ but after doing it over telephone, the final payment raised to almost 2540 £ .”

Posted 7 years ago

Hello Iulius. It's Samantha here from Insure Your Motor. Thank you for your feedback it is important to us. We ask our customers to telephone us to allow us to validate their information to ensure we offer all our customers the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase.

Posted 7 years ago

“from 169 pounds in the application as it was what he called the staff gave 200 thousand per month because they are foreign.thanks”

Posted 7 years ago

Hello Catalin. Thank you for your feedback. I have asked our complaints team to contact you direct to discuss your comments. Regards Samantha Insure Your Motor.

Posted 7 years ago

“Hi there. The team is very helpful. And when i tried to send my license details the mail has bounce back can someone give me a valid email where i can forward it to. My email is hanoz@hotmail.com”

Posted 7 years ago

Hello Hanoz. Thank you for your feedback. We did have a slight issue with the email address, which has now been resolved. I have also spoken to our team who will be contacting you directly to assist. I apologise for the inconvenience caused. Regards Samantha Insure Your Motor

Posted 7 years ago

“I still havent received any documents”

Posted 7 years ago

Hello Deepak. Thank you for your feedback. I have contacted our team regarding your comments. They have informed me your documents have now been sent. I trust you have now received them. Regards Samantha Insure Your Motor.

Posted 7 years ago

“The Insurer kept requesting documentations as no other insurance company in the past have requested this. A slight error on the title of the driving licence they would not accept it so i had to take the name driver off the policy and charged £50 fee. Now I receive a letter requesting £184.23 for amendment on driving licence for another named diver. I did not not make this error. This is a Joke!! I will not be using you again next year.”

Posted 7 years ago

Hello Abu. Thank you for your feedback it is important to us. I have asked our complaints team to investigate your comments and contact you with their findings. Regards Samantha. Insure Your Motor.

Posted 7 years ago

“Its only been couple of weeks since i have insured my car. But poor experience, i have already provided all documents No claim, and license details etc. but this is the 3rd time i had to provided these details again.”

Posted 7 years ago

Hello Umair. It's Samantha here from Insure Your Motor. I apologise for the inconvenience caused regarding your policy documents. Our customer journey is important to us . I have asked our complaints team to look into your comments and contact you. Regards

Posted 7 years ago

“After quotation from go compare I was getting charged alot more from the agent didn't listen to me eventually had to involve go compare to sort this out. Made call twice but no one was interested”

Posted 7 years ago

Hello Syed. Thank you for your feedback it is important to us. I have asked one of our senior members of the team to investigate your comments and come back to you with their findings. Regards Samantha Insure Your Motor.

Posted 7 years ago

“The online rate and the rate on the phone was different ....”

Posted 7 years ago

Hello Tessy. Thank you for your feedback it is important to us.The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase. Regards Samantha Insure Your Motor

Posted 7 years ago

“Customer service from the first advisor I spoke to was not the best”

Posted 7 years ago

Hello Zaiar. Thank you for your feedback it is important to us. I am sorry you were not fully satisfied with the service we provided.Our customer journey is important to us. I have asked for a senior member of our team to look into your comments. Regards Samantha Insure Your Motor.

Posted 7 years ago

“hello sir , 2 june2016 i contact my insurance xdirect claim for exedent other person fault i provide other person insurance detail to advisor .but still not repair my car not pick send to garage for repair and still not provide me another car for toporerey used .and no body come on see my car .if you help me clear this matter i shall be verry greatfull to you. thanks.”

(Car Insurance) - Posted 7 years ago

Hi Asif. As one of our customers, you have access to our specialist claims and uninsured loss recovery service operated by Carpenters Law and Hertz Car Rental. Please contact them on 0333 400 7365. They will arrange for your car to be repaired and will pursue your claim against the other motorist. Many thanks. Jonathan from Insure Your Motor.

Posted 7 years ago

“After paying for the insurance it is the first time I have had to then ring up to activate it to be able to drive and a month later I still have no Insurance Certificate where are my documents?? And also there are no contact details when I was also requested to either email, fax or send by post any items?”

Posted 7 years ago

Hello David. Thank you for your feedback. I have advised one of our senior managers of your comments.They are looking into this for you and will contact you.to assist. Regards Samantha Insure your Motor.

Posted 7 years ago

“I've not received documents for my car”

Posted 8 years ago

Hello Samuel. Thank you for your feedback. following your comments I have asked one of our senior team to contact you and reissue your documents. Regards Samantha Insure Your Motor

Posted 8 years ago

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Insure Your Motor is rated 4.3 based on 2,259 reviews