Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to the point thank you very much Gary Ward”

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Posted 9 years ago

“Very efficient. No hard sell.”

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Posted 9 years ago

“Your sales team is top notch. Kudos to Limahl Davies who was extremely helpful and professional. Kind regards Susan Mann”

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Posted 9 years ago

“Had to make a large claim last year, Intasure were so helpful and the claim went through smoothly and promptly. We would highly recommend them as you never know how good your company is until you have to make a claim!”

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Posted 9 years ago

“I find working with your company a pleasure. The customer service people I have spoken to are clear, helpful and friendly and answer questions in a knowledgeable way and help where they can. Excellent service and high recommendable.”

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Posted 9 years ago

“This was a very friendly competent easy transaction. Many thanks to Sarah, our initial contact. Yes, we are impressed with your service.”

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Posted 9 years ago

“Very helpful on the phone, explained everything to me, made it easy to cover my new Spanish home.”

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Posted 9 years ago

“Great price & customer service.”

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Posted 9 years ago

“still waiting for reply to emaIl sent last night reference other shops not listed on insurance policy .... after telling the chap last week I need the policy to cover all my shops but no mention only my Main company registered shop. So awaiting amendments to be sent to me as policy starts 1st July 2016... kind regards Mr Mike Willis company Director / Owner”

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Posted 9 years ago

“Excellent service in providing a very competitive quote for main home and adjoining holiday let, with generous £1m ceiling for rebuilding costs and £5m public liability cover. All documents were sent quickly via email, and the follow up phone calls were not too pushy.”

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Posted 9 years ago

“very good service and polite”

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Posted 9 years ago

“great to deal with and when their is an issue they are very professional and work with superb underwriters in Paris as well. Great partner to have owning foreign property.”

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Posted 9 years ago

“Initially very happy when I insured with Intasure some years ago. In recent years premiums have increased dramatically and other quotes have been better. On contacting Intasure on latest quote [£400 plus an undisclosed £10 for card payment?] was assured that "something" could be done. However the main reduction was made by decreasing the contents value with a small decrease made by Intasure? As with most Insurance companies it seems loyal customers are not valued and premiums increase in the knowledge that most will renew with out question. Good companies value customers and seek to retain them with best price practice.”

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Posted 9 years ago

“Timely, helpful, and pleasant call from your personnel”

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Posted 9 years ago

“Excellent service with good communication.”

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Posted 9 years ago

“The staff were very helpful.”

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Posted 9 years ago

“Arranging our new Policy was quick and easy with friendly staff who answered all of our queries. What we really liked was that we were not pressured to buy the policy but were able to. take our time to look at and weigh up alternatives. So far so good!”

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Posted 9 years ago

“Your operator was very easy to understand, she was efficient with her words and answered my questions with clarity.”

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Posted 9 years ago

“1. As a Customer I am expected to be able to understand what are quite complex documents. I find them particularly difficult to read online. I would prefer that written copies be issued. We don't all have printers. 2. I don't feel confident that the person I spoke to fully understands the business. How well are they trained? As a Customer I have to declare that I fully understand my policy and all that is required of me, and yet plain English - 'non insurance speak' is lacking. Clearly a script was being followed. While I understand the need for that, questions outside of that need to be dealt with confidently. When I rang, the person I spoke to tried to be helpful, but in response to a question she said 'it's in your endorsements'. There is an assumption that we know what that term means. Also she needed to ask someone else for answers to my questions. I wonder how well you train people to understand your business and to explain matters in layman's terms. I must emphasise that this is not a reflection on the lady herself, but rather how you ask your staff to work. 3.I have renewed my insurance but remain unconvinced that the water doesn't have to be drained down in the winter. 4. On the plus side I got a quick response to both an email and a telephone call. The lady was friendly and clearly doing her best. 5. It is difficult to get the type of insurance this policy provides for so am pleased that you do so. 6. I are pleased that the insurance is underwritten under the umbrella of Aegeas as we have had excellent service from them under other policies.”

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Posted 9 years ago

“Extremely easy helpful and professional to deal with”

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Posted 9 years ago

Intasure is rated 4.7 based on 7,176 reviews