Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

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“Helpful and friendly quick and efficient.”

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Posted 9 years ago

“very helpful wanted to do possible short insurance couldn't h ave been more help thank you”

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Posted 9 years ago

“i have been with this insurer for a number of years and have been very happy with their excellent service from the early warning of the lapsing of any policies and the trouble free renewal procedure the telephone attitude of the renewal agents is to be applauded as nothing seems to be too much trouble-thank you to all concerned.”

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Posted 9 years ago

“To be honest I felt the girl on the phone didn't have much common sense and failed to listen to what I was telling her resulting in unnecessary and silly questions being repeated. I also found that she did not explain what would be covered to me well at all. The whole thing took a long time and I did take policy as I am hoping it covers what I need and it was recommended to me by a letting agency but honestly I can't be sure from what she said.”

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Posted 9 years ago

“Very efficient service. I was disappointed that there was no reduction in premium this year as I have now had a number of years without any claim”

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Posted 9 years ago

“Really good service. Emails to remind us to renew the insurance - good as we could easily overlook this. And, as I couldn´t manage to open the portal on the internet I requested a phone call. This was prompt and within the two hours as promised. Excellent service.”

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Posted 9 years ago

“No long waiting for an answer from their Call-Centre. Friendly staff, knowledgeable and able to help with questions. Their quote was 25% lower than that of my previous provider for more cover ! Can't beat that. Andy”

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Posted 9 years ago

“Efficient service. Everything done by email. Good value quote.”

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Posted 9 years ago

“Friendly and professional service. My insurance was provided in an efficient manner and the rate was fair too.”

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Posted 9 years ago

“Helpful, friendly, polite staff made it a quick and easy task to renew my house insurance.”

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Posted 9 years ago

“Dealing with Intasure has always been very easy and straight-forward with all my questions being answered in a comprehensive manner so that I fully understand the coverages I have. Additional beneficial options have often been suggested and explained to me in a helpful way to enable me to choose whether I might like to take them or not. The agents that I have spoken to have always been extremely courteous and helpful, making it a good experience.”

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Posted 9 years ago

“The last person with whom I spoke was extremely kind and helpful. That helped. I am frustrated because the paperwork that the clerks have in front of them do NOT correspond to the questions that you are asked in confirming the condition/status of the home that you are insuring. Where the questions read, DO YOU. ... OR is it ..... OR does it have the following locks OR have shutters OR imbedded iron grills, etc. etc. If your answer is YES to one or some of the questions marked with OR, the answer should be YES, however, those asking the questions mark it NO, because their answers list each of these individually, and not as a group including the ORs. Also, I find the English used in email correspondence equally confusing. The questions are put in ambiguous English, so that one is not sure how to answer the questions. Example: From one of the Underwriters - Can you confirm if your home has ever flooded? YES, I CAN CONFIRM THAT IT HAS NOT FLOODED. Or do I write NO, I cannot confirm that, because it has NOT???? Everything is done according to a sales manual, and whilst the clerks are very polite and professional, one is left unsure of whether one has actually coverage, if something should occur. Another example. From the mouth of the bay, my house is quite high up on the mountain on a steep road. There is approximately 15 metres from the water level up to a steep 8 metre(?) high wall up to the Promenade, then approximately 30 metres to a 9(?) story tall appartment building, followed by another street up the mountain with another 5 story tall building on the other side of the street, followed by a 9(?) metre cement/concrete walls up to the level of my house, which is then situated on the third street up on the mountain. The question remains, "Are you within 500 metres of water?" in which case I am charged some 55 British Pounds more for the proximity to water. It makes no sense, also since noone can tell me if it is the straight line into the mountain which is to be measured, or the actual distance I must travel to get down to the water. I am very frustrated with the inability to judge and make appropriate decisions according to anything which is not in the script. I do not feel appreciated as a customer having been with the company now for several years, and will consider finding another insurance company that can take my concerns seriously. I am also very frustrated with the handling charge for the payment. I pay once per year by credit card. Please explain to me how a bank can charge up to 20 Pounds for accepting a payment in British Pounds. I have NEVER heard of such a thing.”

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Posted 9 years ago

“Have been very happy over the last few years with premiums and service from Intasure would recommend anyone looking to insure there property abroad. Frank Quinn”

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Posted 9 years ago

“Sophie is brilliant. Hang on to her!”

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Posted 9 years ago

“all great and the price was just right”

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Posted 9 years ago

“Easy, quick, helpful, polite. What more could you want?”

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Posted 9 years ago

“Easy service and easy to pay, quick service at a good price”

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Posted 9 years ago

“Intasure were clear and competent. I got the insurance I wanted at a good price and the call handler was very helpful.”

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Posted 9 years ago

“thanks for the reminder, easy efficient renewal, at a fair price. no consideration for introducing a new customer to you this this year though. (will not be doing that again) all the best, noel”

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Posted 9 years ago

“Very happy with the service offered by Intasure and prices are competetive. Staff members are very helpful and polite.”

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Posted 9 years ago

Intasure is rated 4.7 based on 7,176 reviews