Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been 10 years since I first contacted you,having previously spent some 40 years in (Marine) Insurance. It has always been a pleasure to do business with you,your response time and help from your staff has always been EXCELLENT. At a time when so much business is delegated to non-thinking computers,it is a delight to be able to speak with polite AND knowledgeable persons. You are a credit to the business world”

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Posted 10 years ago

“The staff are always polite and helpful. I do however get fed up with the constant annual increase in premium amounts on the renewal quote. I am grateful these are reduced if I call to discuss the quote but why not just quote the reduced price to start with. Its just annoying and time consuming.”

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Posted 10 years ago

“I have got my holiday home in Ireland insured with Instasure for a number of years. The staff at Instasure are very helpful & friendly. I also found Instasures quotation competitive.”

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Posted 10 years ago

“The person who dealt with my insurance policy was very polite and professional, went through it step by step to make sure I had the correct cover. I Woolf recommend using Intasure.”

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Posted 10 years ago

“Initially spoke to an adviser that I felt to be rude and I therefore did not renew policy. Next person that phoned completely different and I therefore took out policy however when wanting extra cover have today received anther call from someone not listening and being rude therefore I have not got this policy sorted. assistance would be appreciated. It is a shame a small minority can give such a bad impression of a company whilst others have been very helpful.”

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Posted 10 years ago

“A surprisingly quick response to my phone call (not kept waiting),and myrequest was swiftly dealt with, to my satisfaction.”

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Posted 10 years ago

“Good service from telephone renewable sales operator but slightly fast in her delivery.”

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Posted 10 years ago

“I very much dislike Intasure's apparent policy of every year proposing an increase in premium far above inflation, typically 10%, without any sound justification. When challenged, they "back down" and give a reduced quotation, with only justifiable increases. This seems to me to be a very poor way to treat loyal long-term customers and an attempt to trick the unwary into over-paying. I therefore support the government's proposals to require insurers to quote the previous, as well as the new premium proposal when issuing a renewal invitation.”

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Posted 10 years ago

“Pleased to insure with you again but update on my insurance details did not come through until 10.30 on the day it had to be paid for at 4.pm. Several calls we made to me but i was not in until 2.30 pm. Please review.”

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Posted 10 years ago

“Two policies were recently due for renewal. I received email reminders but the pre renewal phonecalls were very close to the time of the renewal. I was traveling when I got one of the calls and it was not a good time to speak but there was not enough time to reschedule the call. I felt rushed and unprepared.”

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Posted 10 years ago

“great dependable company good value. most of all no exactly were you are without the small print ,thanku 8 years service.”

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Posted 10 years ago

“Contacting one of your advisers appeared to more difficult than in previous years: have you cut back on staff? However, once connected, your rep was very helpful. My biggest disappointment was that, even though I asked, there appeared to be very little room for negotiation from the price quoted in the renewal letter. Therefore, when the next renewal comes up, in a year's time, I will certainly compare Intasure to other insurance companies and take the best offer available. Regards, Jim Leese”

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Posted 10 years ago

“Good contact and quick to get a price.”

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Posted 10 years ago

“Very happy with inter sure allways excellent service”

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Posted 10 years ago

“Wendy Kenway, who dealt with me on the phone, was polite and helpful and explained things extremely well and patiently. She gave me confidence in the product itself and the company she represented.”

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Posted 10 years ago

“Your consultant was very helpful on the phone, helping me to find the correct policy.”

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Posted 10 years ago

“Very helpful and friendly easy to deal with”

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Posted 10 years ago

“We have had Intasure cover for our holiday apartment in Bulgaria for some years and have found them very helpful at all times. This time was no exception. My only warning is that customers must check that they have exactly what they thought they had asked for. Our fault for not checking but we found the contents insurance had vanished from our policy and that we had only been partly insured for a couple of years. Scarey as it also limited public liability! This was well dealt with and they even agreed to include the contents for the 2 weeks left on this year's policy.”

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Posted 10 years ago

“On both occasions the staff were helpful, knowledgeable and made took the time to understand the cover I required. The communications by email were also well followed up. Of the several firms I contacted when obtaining quotes, Intasure was by far the most reassuring.”

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Posted 10 years ago

“I was very happy with the service I received. I spoke to 2 different ladies and thay were most helpful.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews