International Citizens Insurance Reviews

Name: International Citizens Insurance
Address: 18 Shipyard Drive, Ste 2A, Hingham, Massachusetts
Rating: 4.94

4.9 Rating 815 Reviews

100 %

of reviewers recommend International Citizens Insurance

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About International Citizens Insurance:

International Citizens Insurance, located in Boston, Massachusetts, is owned and operated by licensed international insurance agents. We are qualified to assist you with your international insurance needs no matter where you reside globally. The team comprises experts in global medical insurance trained to meet the specific needs of Expats, Digital Nomads, and Global Citizens living or traveling abroad. Our service, combined with our online business model, can allow for real-time answers, online applications, all enhanced by our email and phone support that responds in 24 hours or less to all of your questions.

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Phone:

(617) 500-6738

Email:

info@internationalinsurance.com

Location:

18 Shipyard Drive,
Ste 2A,
Hingham
Massachusetts
02043

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“Carolina was a pleasure to work with and was available for all of my questions. She checked in without being a nuisance, and I did not feel pressured at all. The prices are reasonable and the custom service is exceptional.”

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Posted 4 days ago

“I worked with Brennan McDonnell to find health insurance that fit my changing needs. He was professional and knowledgable. It was so great to talk to a real person who understood how to best help me. He was great on follow up and made the entire process pain free. What a relief!”

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Posted 6 days ago

“Brennan was so helpful and considerate when navigating this process. He’s consultative, relatable, and a 10/10 broker. Highly recommended. My friend will also be exploring this plan soon with Brennan.”

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Posted 2 weeks ago

“As part of my search for global health insurance, I contacted your brokerage and ended up hearing from two representatives, Mark and Will. Because Mark is based in Dubai, his outreach often came very early in the morning when I wasn’t available, so I primarily continued the process with Will. Will was incredibly helpful, patient, and thorough — he answered all of my and my partner’s questions over multiple calls, and clearly explained the application process. I also want to clarify the source of my confusion regarding the 10% discount. At the time of Mark’s call, I was under the mistaken impression that the discount was based on the application-submission date. So when Mark told me that I had only minutes left to secure the discount because his shift was ending, it felt alarming and created a lot of pressure. Only afterward did my partner remind me that Will had actually explained the policy correctly earlier — that if underwriting got back to us before the end of November, we would need to finalize payment before December for the discount to apply. So the misunderstanding was on my side, but the way the information was presented during Mark’s call amplified the confusion. When Mark called on November 31st, the interaction felt rushed and unsettling. He stated he could only take payment over the phone, asked for passport and ID copies to be emailed (which didn’t feel like a secure method for handling PII), and the audio quality was poor enough that it was difficult to understand him at times. Because of the tone, urgency, and lack of initial coordination with Will, I wasn’t sure whether he was part of the same team or attempting to take over the case. To clarify the situation, I asked him multiple times to coordinate with Will, but he didn’t do so until I insisted — he eventually cc’d Will in the final purchase email. Additionally, I wasn’t able to access the exclusions report due to a system conflict, which contributed to the uncertainty in that moment. Overall, my experience with Will was excellent, but the interaction with Mark left me confused and uneasy. I believe there’s an opportunity for the brokerage and Cigna teams to improve alignment and communication so customers clearly understand how the process works and don’t feel pressured or unsure when multiple representatives become involved.”

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Posted 2 weeks ago

“The sales/initiation of our new healcare plan has been stellar. Brennan has been informative, tenacious in getting us answers, and responsive. We are thrilled with the plan we chose and with the startup of our new healthcare program.”

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Posted 2 weeks ago

“Excellent service from start to finish. Could not be more satisfied. Thank you !”

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Posted 3 weeks ago

“Good customer service”

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Posted 3 weeks ago

“They are quick to respond and being really patient.”

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Posted 3 weeks ago

“Thank you so much Valentina for being so kind and helpfull.I would strongly recomand you to my friends and family.”

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Posted 4 weeks ago

Hi Kathy, Thank you for your kind review! We’re so glad Valentina could help, and we truly appreciate your recommendation.

Posted 4 weeks ago

“Carolina did a half-hour video conference with my wife and me and couldn't have been nicer or more knowledgeable. She has followed up via email with more helpful information. We are very glad we chose ICI to help us choose our plan.”

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Posted 1 month ago

Hi Jeff, Thank you for your kind words! We’re delighted that Carolina could support you and your wife. We’re glad you chose ICI and are here anytime you need us.

Posted 4 weeks ago

“Carolina was so helpful in answering all of our questions to insure we had the best option for our needs. Health insurance can be so complicated to navigate, thank you for simplifying the process!”

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Posted 1 month ago

Hi Gina, Thank you so much for your kind feedback! We're delighted to hear Carolina was able to make the process easier for you.

Posted 4 weeks ago

“I am a retired American who owns an apartment in Italy. I felt daunted by the project to achieve an international health insurance plan, until I began to work with Will Smith, International Insurance Specialist at International Citizens Insurance. Will filtered through my options and explained the differences. The best choice became clear and happily, my insurance application was promptly accepted. Within a day I received the first communication from my international insurance account manager. I was also able to set up my login to the insurance website. I recommend reaching out to International Citizens Insurance for their kind and diligent responsiveness.”

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Posted 1 month ago

Thank you for your feedback on Will and our service. Much appreciated!

Posted 4 weeks ago

“Carolina is a wonderful insurance and caring professional who made the entire process easy to enroll.”

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Posted 1 month ago

Hi Scott, Thank you for your wonderful review! We’re so glad Carolina made the enrollment process easy for you.

Posted 4 weeks ago

“The process was easy, well described and laid out, and our agent, Brennan McDonnell could not have been more helpful every step of the way.”

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Posted 1 month ago

Hi Steve, Thank you for your great feedback! We’re glad the process felt clear and easy, and we’re thrilled to hear Brennan was so helpful throughout.

Posted 4 weeks ago

“International Citizens Insurance responded quickly and efficiently to my request for information. The website is easy to navigate and sign up for coverage.”

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Posted 1 month ago

Hi Claire, thank you for your review! Glad the process was quick and easy. Let us know if you need anything.

Posted 1 month ago

“We worked with Jordan at International Citizens Insurance to understand our options for a global health insurance for our family as we head into a complicates year with multiple family members across multiple countries. Jordan advised us of the options and trade-offs between carriers. He was quick, reliable, and clear when we had technical questions. We felt well informed at every step and are confident in the policy we chose. I will be happy to refer others to him and to Internation Citizens Insurance.”

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Posted 1 month ago

We truly appreciate your kind words. It’s great to hear Jordan was able to help you navigate all the options with confidence.

Posted 1 month ago

“Will was great advicing the different options for my very particular situation. Getting enroled was very easy and the few issues I had he personally solved them.”

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Posted 1 month ago

Hi Diego, thank you for the great feedback! We’re glad Will could support you so well.

Posted 1 month ago

“Very positive experince with Nancy, always helpful, quick to respond and a pleasure to work with. Many thanks!”

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Posted 1 month ago

Thank you for sharing your feedback! We’re so glad to hear you had such a positive experience working with Nancy.

Posted 1 month ago

“Excellent service and a reasonable price!”

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Posted 1 month ago

Thanks so much, Chris! It was our pleasure assisting you!

Posted 1 month ago

“I had a great experience working with Brennan. He was extremely knowledgeable and always responsive to my calls. I had multiple questions while trying to understand the details of my policy, and he took the time to explain everything clearly and patiently. What I appreciated most was that he never made me feel like any of my questions were unimportant or “dumb.” His professionalism and genuine willingness to help made the whole process so much easier. I highly recommend him to anyone looking for a reliable and caring insurance agent.”

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Posted 1 month ago

Thank you so much, Daehyeok! It was a pleasure helping you understand your policy and making sure you felt supported every step of the way. I’m so glad to hear you had a positive experience, that’s exactly what we aim for!

Posted 1 month ago

International Citizens Insurance is rated 4.9 based on 815 reviews