IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Questions

Metrics

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0141 646 0659

Email:

support@iolla.com

Location:

Unit M7,
143 Charles street,
Glasgow
Glasgow
G21 2QA

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, style and value. I wouldn’t go anywhere else for my glasses!”

Helpful Report

Posted 3 years ago

Hi Gemma, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“Great service, easy ordering and speedy delivery… what’s not to like? XX”

Helpful Report

Posted 3 years ago

Hi Jan, thanks for your review! We're happy to hear you've had a great experience with IOLLA 🤓

Posted 3 years ago

“The staff are very helpful and the customer service after purchase was really great.”

Helpful Report

Posted 3 years ago

Hi Giovanna, thanks for your review! We're happy to hear you've had a great customer service experience with IOLLA 🤓

Posted 3 years ago

“Lovely, helpful and kind staff. good quality glasses at a good price, and received help with fitting them after they arrived which was easy to access and quick. would recommend over any other glasses retailer.”

Helpful Report

Posted 3 years ago

Hi Caitlin, thanks for your review and recommendation! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“Really efficient, lovely stylish glasses and reasonably priced! Would definitely use again!”

Helpful Report

Posted 3 years ago

Hi Christina, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“Iolla has been a fabulous discovery! I love my new glasses but I love the price even more. I've managed to get new glasses plus prescription sunglasses for less than I have previously paid for one pair elsewhere. Delighted.”

Helpful Report

Posted 3 years ago

Hi Lynne, thanks for your review! We're happy to hear you love your new IOLLA glasses 😎🤓

Posted 3 years ago

“Friendly, helpful staff, a wide range of frames. fully accessible for wheelchair users (St. James Quarter, Edinburgh).”

Helpful Report

Posted 3 years ago

Hi Melissa, thanks for your review! We're happy to hear you had a great experience in our Edinburgh IOLLA showroom 🤓

Posted 3 years ago

“I ordered two pairs of glasses and one lens was actually the wrong prescription. Brought it into the store and they managed to contact the lab and have a new lens put in that day as I was leaving on a trip the next morning. Friendly and helpful.”

Helpful Report

Posted 3 years ago

Hi Aaron, thanks for your review! We're happy to hear we were able to help you out with new lenses 🤓

Posted 3 years ago

“Great service in helping me choose my new Iolla’s in Finnieston store. Connolly’s look awesome and arrived at my door within 10 days! Perfect.”

Helpful Report

Posted 3 years ago

Hi Gary, thanks for your review! We're happy to hear you've had a great experience in our Finnieston IOLLA showroom and that you love your new Connolly's 🤓

Posted 3 years ago

“I ordered the glasses in your Edinburgh Store. Confirmed my order on line along with my eye prescription as I didn’t have it with me while in store.Found the online sight simple to use.Happy with my glasses”

Helpful Report

Posted 3 years ago

Hi Linda, thanks for your review! We're happy to hear you've had a great experience in our Edinburgh IOLLA showroom 🤓

Posted 3 years ago

“Was very apprehensive about getting glasses. Just felt glasses didn’t suit me. Staff at Glasgow city centre put me at ease and guided me to a choice I felt comfortable with. To be honest don’t know what I would have done without them”

Helpful Report

Posted 3 years ago

Hi Stewart, thanks for your review! We're happy to hear you've had a great experience with the staff in our West George Street IOLLA showroom 🤓

Posted 3 years ago

“My 2nd pair of glasses bought along with the sunglass clip on for the Stewart frame which were a godsend . Fantastic service from all at the Finneston Branch always attentive and helpful and nothing is ever to much trouble love shopping here keep up the good work thank you Carolyn Boyle Campbell frames purchased July 22”

Helpful Report

Posted 3 years ago

Hi Carolyn, thanks for your review! We're happy to hear you had a great experience in our IOLLA Finnieston showroom and that you love your new glasses 🤓😎

Posted 3 years ago

“I have both sunglasses and two pairs of prescription glasses. Love the styles and sustainable design process. Website is very easy for ordering.”

Helpful Report

Posted 3 years ago

Hi Saoirse, thanks for your review! We're happy to hear you love our range of IOLLA glasses and website 😎🤓

Posted 3 years ago

“We made a planned detour in our grand Scottish campervan trip to choose my specs in the Edinburgh branch. The new member of staff was very helpful and I enjoyed trying on different colours and styles.”

Helpful Report

Posted 3 years ago

Hi Charlotte, thanks for your review! We're happy to hear you had a great experience in our IOLLA Edinburgh showroom and that you enjoyed trying on our range of glasses 🤓

Posted 3 years ago

“My glasses are perfect, great attentive service too. Thank you!”

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Posted 3 years ago

Hi Belphoebe, thanks for your review! We're happy to hear you've had a great experience with us and that you love your new IOLLA glasses 🤓

Posted 3 years ago

“Fantastic, staff are super helpful, reasonable prices, the glasses all great styles - regular updates too which is fab. They allow dogs in the shop, which is lovely in the summer when I can’t leave my dog in the car! We both have pairs - M is prescription and mine just sunnies. Wouldn’t go anywhere else!”

Helpful Report

Posted 3 years ago

Hi Nicola, thanks for your review! Our IOLLA glasses look fabulous on you both 🤓 😎 We're happy to hear you've had a great experience with us and we're always happy to see your dogs in-store!

Posted 3 years ago

“Great service and care. Love my glasses. Definitely would recommend Iolla”

Helpful Report

Posted 3 years ago

Hi Lynne, thanks for your review! We're happy to hear you've had a great service experience with us and that you love your new IOLLA glasses 🤓

Posted 3 years ago

“Excellent customer service giving good advice on suitable glasses for age and shape of face. Also love that they post out to you saves return journey to collect when not local.”

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Posted 3 years ago

Hi Anne, thanks for your review! We're happy to hear you've had a great customer service experience with IOLLA 🤓

Posted 3 years ago

“Lovely helpful staff and quick service. Glasses are great and a good price.”

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Posted 3 years ago

Hi Eleanor, thanks for your review! We're happy to hear you've had a great service experience with us and that you love your new IOLLA glasses 🤓

Posted 3 years ago

“I only needed a new frame but really liked one online. So I just bought some reading glasses to get the frame for my next new lenses..bilateral cataracts causing me to constantly be changing my prescription . Anyway loved being able to try them on virtually. They arrived after 10days and am delighted with them”

Helpful Report

Posted 3 years ago

Hi Anne, thanks for your review! We're happy to hear you've had a great experience with our virtual try-on and that you love your new IOLLA glasses 🤓

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews