IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Questions

Metrics

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0141 646 0659

Email:

support@iolla.com

Location:

Unit M7,
143 Charles street,
Glasgow
Glasgow
G21 2QA

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and friendly.”

Helpful Report

Posted 3 years ago

Hi June, thanks for your review! We're happy to hear you've had a great experience with IOLLA 🤓

Posted 3 years ago

“Easy to use website. And it had my information saved from when I bought a pair In store 3 years ago. Love the range of shapes and colours. And such a good price.”

Helpful Report

Posted 3 years ago

Hi Alice, thanks for your review! We're happy to hear you've had a great experience with us and that you love our range of IOLLA glasses 🤓

Posted 3 years ago

“Great service. 2nd pair in 6 months. Very please with both sets of glasses.”

Helpful Report

Posted 3 years ago

Hi Stephen, thanks for your review! We're happy to hear you've had a great experience with us and that you love your IOLLA glasses 🤓

Posted 3 years ago

“Member of staff who dealt with me in your branch was exceptional. Very professional and kind.”

Helpful Report

Posted 3 years ago

Hi Carole, thanks for your review! We're happy to hear you've had a great experience in-store with our staff 🤓

Posted 3 years ago

“The prescription was perfect and the glasses felt high quality. Would definitely buy from them again.”

Helpful Report

Posted 3 years ago

Hi Frances, thanks for your review! We're happy to hear you love your new IOLLA glasses 🤓

Posted 3 years ago

“Excellent responsiveness to emails With queries. Faultless advice on alternative frames that matches the style I liked but could accommodate my prescription. Very happy with the glasses I received. Fully recommend.”

Helpful Report

Posted 3 years ago

Hi Jason, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that we were able to find you a pair you love 🤓

Posted 3 years ago

“Excellent glasses, excellent service and great price. Very helpful staff in the Edinburgh store. All in all a truly five star experience.”

Helpful Report

Posted 3 years ago

Hi Ian, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“A few weeks ago I bought 2 pairs of glasses from Iolla. Great service & good modern quality frames . There was a problem with the multi focal glasses.We had good communications & I was in store today. No problems & hopefully all sorted & thanks for your help.”

Helpful Report

Posted 3 years ago

Hi Alison, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and we were able to sort that problem with the multi-focal lenses for you 🤓

Posted 3 years ago

“I’ve been absolutely loving my glasses, especially given the student discount. They look amazing, and I’ve been complimented on them several times. They fit super well, and have not really needed to push them back into my face (although I still do it out of habit from my old glasses). I’m super happy with them, best decision I’ve made all summer”

Helpful Report

Posted 3 years ago

Hi Alex, thanks for your review! We're happy to hear you love your new IOLLA glasses 🤓

Posted 3 years ago

“Iolla provide consistently great customer service! Having lost my Iolla prescription varifocal sunnies in Turkey, I didn’t want to buy another pair as my prescription is 4 yrs old and may need updating soon. I bought a pair of polarised clip on’s which fit perfectly over my variocal Paterson glasses (I love how all the styles have Scottish names!) They arrived at my address in Turkey within 5 days of me placing the order! I’m absolutely delighted with them. I can now be comfortable in the sun while being able to see clearly. Thank you once again Iolla! ❤️😎”

Helpful Report

Posted 3 years ago

Hi Rosemary, thanks for your review! We're happy to hear you've had another great experience with IOLLA and we were able to help getting some clip ons to you in Turkey 😎

Posted 3 years ago

“Perfect service! The team in-store were exceptionally helpful. What really set Iolla apart was Laura from Customer Service. I've never met a member of staff that cares so much about an order. She was just incredible.”

Helpful Report

Posted 3 years ago

Hi Hamish, thanks for your review! We're happy to hear you've had such a great experience with IOLLA and we'll pass on your lovely comments to our customer service team member Laura 🤓

Posted 3 years ago

“I ordered my new varifocal sunglasses from one of the IOLLA showrooms and at every stage of the process the staff were helpful and enthusiastic. I received them in the post exactly when I was told to expect them and they are perfect. I love them and know that what I paid might be almost double had I not gone to IOLLA. Both my normal glasses and sunglasses are now from IOLLA and I have been complimented on them more than any others I have worn. Top marks for simplicity of design.”

Helpful Report

Posted 3 years ago

Hi Jean, thanks for your lovely review! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓😎

Posted 3 years ago

“Excellent range of glasses, excellent prices and excellent service.”

Helpful Report

Posted 3 years ago

Hi Doreen, thanks for your review! We're happy to hear you love our range of IOLLA glasses and that we were able to provide great customer service 🤓

Posted 3 years ago

“Great glasses, incredibly affordable for the quality, great customer service!”

Helpful Report

Posted 3 years ago

Hi Jonathan, thanks for your review! We're happy to hear you love your new IOLLA glasses and that you've had a great experience with our customer service team 🤓

Posted 3 years ago

“More than happy with my second pair of glasses, service has been excellent and popped in a few time to get my glasses tightened, no bother at all, more than happy to help.”

Helpful Report

Posted 3 years ago

Hi Robert, thanks for your review! We're happy to hear you love your new IOLLA glasses and we're always more than happy to help if you need any adjustments 🤓

Posted 3 years ago

“BRILLIANT, beautiful and stylish! I love both pairs- I got Kelly for long distance and sun glasses. I now go forth with elegance and pride. GREAT SERVICE even to Italy! Thank you.”

Helpful Report

Posted 3 years ago

Hi Alison, thanks for your review! The IOLLA Kelly frames look fabulous on you! 🤓 And we're happy to assisted in getting them shipped to you in Italy

Posted 3 years ago

“Very happy with my new glasses, customer service was great, will definitely use them again.”

Helpful Report

Posted 3 years ago

Hi Alan, thanks for your review! We're happy to hear you love your new IOLLA glasses and that you had a great experience with our customer service team 🤓

Posted 3 years ago

“I USE IOLLA FOR ALL MY FRAMES. I HAVE RECOMMENDED THEM TO ALL MY FRIENDS AND FAMILY. I HAD A SLIGHT PROBLEM WITH MY LAST ORDER AND WAS DEALT WITH IMMEDIATELY. I LIKE TO SAY A BIG THANKS TO THE STAFF AT ARGYLE ST STORE. FOR THEIR SUPPORT AND PROFESSIONAL WAY THE DEALT WITH MY WIFE AND I.”

Helpful Report

Posted 3 years ago

Hi George, thanks for your review and for recommending us! We're happy to hear you've had a great experience in-store and that our IOLLA staff were able to assist you 🤓

Posted 3 years ago

“This is the second time both my wife and I have purchased from Iolla. Glasgow Finneston branch always has a friendly, relaxed, no pressure atmosphere , staffed by people who genuinely seem to love and endorse the product they sell. Amazing quality at an unbelievable price- such great value , a rare find especially these days. Plan to go back in couple of weeks to get another pair just for kicks as really hard to make choice the last time!”

Helpful Report

Posted 3 years ago

Hi Paul, thanks for your review! We're happy to hear you've had a great experience at our IOLLA Finnieston store and that you love our glasses 🤓

Posted 3 years ago

“Always use Iolla and have amazing customer service, always so attentive but never overbearing, thank you! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 years ago

Hi Sinead, thanks for your review! We're happy to hear you always have a great experience with our customer service team 🤓

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews