“Oh Ipsy let me down big time .
One they have no customer support in place really, no number to call, it’s only emails that get answered every 24 hours, so even getting to a solution (if you do) takes forever .
For the last I’d say ehhh 8 months I was charged for my bag, never received it . At first they said the shipping address was wrong . Contacted the post office . Got it fixed . Still never received anything . Contacted Ipsy again, they said they “don’t do refunds” which really you don’t do refunds ?? What ? So they resent me a redo bag. Never got it . They kept saying the address was wrong but it was the same address as I was getting other mail from ?
After relentlessly trying to fix this situation more than the company seemed to care, I canceled and guess I’m out of close to $200 with zero product.
I will definitely be telling every single person I know to stay away from this company.
Completely terrible service overall. Can’t believe a company would screw over a paying customer like that, but it’s America so makes sense.”
“Don’t do it. They charge you without getting consent. They don’t respond and will keep your money even if you didn’t authorize a charge. Products are terrible and customer service is worse.”
“This is my second month with Ipsy! I was supposed to receive my package no later than the 17th of September!!! Still no package! When I try to get an answer I am connected to the glam bot where I text my issue! They say they open a ticket and email me! The problem is I haven’t received a single email from them! Not in my spam folder or in my junk folder or in my inbox! NOTHING!!!!!!!! I paid and nothing!!! They don’t have a customer service number to call so I am stuck in this triangle!!!! Get it together people!!!”
