iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall i am happy. There is a defect in the Milanese strap which is quite obvious so i am surprised it passed quality control.”

Helpful Report

Hello, Thank you for shopping with us and for your review. Please get in touch with our team at shop@istrap.com.au so that we can look into this for you.

“Started to discolour after few times of use from the magnetic area”

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“I ordered two bands which came in good time. The sports band was perfect and exactly what I wanted. The double loop tour was not the right size and I have returned for a store credit after three emails to the supplier to obtain the return address and a small amount of attitude. Will be interested to see if they come through on their offer of store credit as I am quite keen to replace this with another band from their range.”

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“Express delivery is 100% accurate. Bought a black sport band and it does not sit flush with the watch, there is too much wiggle room so it looks tacky & dangerously held. Another white one I got fits fine so the black one must have been from a bad batch.”

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“The strap was great but the watch screen protector was terrible - could not get the air bubbles out of it - ended up throwing away”

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“I feel like I could have found a similar product on Amazon for cheaper, nonetheless I am happy with my wrist strap.”

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“very quick delivery, easy process, quality is ok. colour is not like the image.”

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“Quick and easy service but little disappointed with the actual product as I need to constantly retighten the band.”

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“Next day delivery. Easy transaction unfortunately strap is too long, longer than the original I am replacing. It wraps right around to the watch. Wearable but unattractive.”

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“1st day screen protector on the 40mm shattered. Apple Watch screen won’t register touch when screen protector is on.”

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“One of the straps I ordered was faulty. Currently waiting for a resolution.”

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“Colour was dull compared to website. I ordered the Tahoe blue sport strap and it was more like gray.”

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“Such a shame about your customer service because your bands are super great quality. Wish you would have worked harder to keep me coming back.”

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“The straps are really great BUT as a breast cancer survivor myself I would have loved to have seen the world know pink ribbon itself all over it!!!”

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“The new customer discount didn’t work. I ended up paying full price despite applying the code within the time limit.”

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“Product seem good quality however the band it very short and only just fits my wrist! Would be better if the strap was longer”

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“Love the products but was disappointed at the time they took to arrive considering it stayed express post!”

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“The strap wasn’t the same as pictured. It turned out to be more bright pink than red for my liking. I would like to return it but am having no luck with the chat on your web page”

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“So great service and super fast delivery however I just didn’t like the product. I got the braided single loop for my Apple Watch and through to got a good size however it is so small even though I measured it very thing. Super tight on my wrist I tried wearing it for 5 hours but just had to take it off it was super uncomfortable. But again it was just the product not the buying experience!”

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“I ordered the rose gold Milanese strap. The colour appears more as copper though than rose gold so isn’t a very good match to the watch colour. I only have a small wrist and the length is too long making the fit pretty loose even at the tightest position.”

Helpful Report

iSTRAP is rated 4.5 based on 1,996 reviews