iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the strap and colours, but pleased I have quite a thin wrist because it fits me but wouldn't if my wrist was bigger. Also the Velcro is not as strong as with the original Apple straps, so may need to beef it up a bit as I don't want to lose my watch.”

Helpful Report

“Would love to leave a review but haven’t received items yet ordered on 26.12.24 and received a email confirming that it has been shipped on the 27.12.24 it is now the 10.01.25 still haven’t received as well as tracking has stopped updating since the 03.01.25 also purchased other products from Australia at the same time which has already arrived.”

Helpful Report

Hey Keegan, Thanks for reaching out. We’re really sorry to hear about the delay with your order. Delivery delays can be frustrating, and we understand your concerns regarding the tracking updates. Please know that we're here to help. If you have not already, feel free to contact our customer support team for further assistance.

“Unfortunately the first watch band broke within days but the second one is working well”

Helpful Report

Hey Joe, Thank you for shopping with us. We're sorry to hear that you seem to be having an issue with one of your straps. Please get in touch with our team so that we can assist you with this.

“The new band I purchased is great! However, I also purchased a new apple watch protective case & it was cracked within 12 hours of me popping it on. Very disappointing, considering the price that I paid for it.”

Helpful Report

“Looks good but the straps are still too big for my wrist”

Helpful Report

“Hi, I received the parcel yesterday but it was empty.”

Helpful Report

Hey Ciara, Thanks for shopping with us. Oh no! We're sorry to hear that you didn't receive your order as expected. Please reach out to our team so we can sort this out for you asap ❤️

“My strap is the wrong size”

Helpful Report

“Offer more lengths of straps. One size fits all is only a good name for your only available size if you think that term includes circulation being cut off to get the strap on”

Helpful Report

“Bumper case is great. Silicone sports band are good. Quick shipping. Nylon pure black sports loop terrible. Plastic clip broke with in in couple of weeks, making it un wearable.”

Helpful Report

“I ordered a gold band and case and received rose gold band and vase !!! As it was for a gift I accepted it but hesitate from purchasing from IStrap ever again”

Helpful Report

“Was happy with their service until I returned an order. Got my credit ok but when I went to reorder different straps during the black Friday sales, I was unable to take advantage of the 20% off if I used the credit. And it also wanted to charge me $5 postage even though I had spent over $50 to enable me to qualify for free postage. All because I was using my store credit. Nowhere on their website does it say you cannot use a credit during a sale period. My money was good enough to take and pay for 2 straps a week earlier when there was a sale on but it wasn't good enough to reuse on different products during the black Friday sale. Go figure!!”

Helpful Report

“Quick delivery but the case protectors prevent use Of touch screen.”

Helpful Report

“Good items and fast delivery. Unfortunately colour of case is not as I expected. Ordered gold however it is more of a copper/metallic brown colour not a true gold colour.”

Helpful Report

Hey Jessica, Thanks for shopping with us and reviewing your purchase. Please reach out to our team so we can chat about this and assist you! :)

“Unfortunately the colour didn’t match the website photo very well, as it was a much brighter pink thank expected. Also the metal part for one of the straps fell off the band when trying to put it on the watch. I was able to get the metal part back on and it connected to the magnet. I have placed another order for a colour that I think is more towards what I was wanting.”

Helpful Report

Hey there, Thank you for shopping with us! We’re sorry to hear that you’re not completely satisfied with your item. All products are accurately depicted on our website and pass several stages of quality assurance prior to becoming available to our customers. We do understand that sometimes a product is just not for you, and so we offer our 100% Satisfaction Guarantee. We’d be more than happy to assist you in facilitating a store credit. Please do reach out to our customer service team if you would like this to be arranged :)

“took a very long time to accept the payment. once it was accepted shopping time was very reasonable”

Helpful Report

Hey Laura, Thank you for shopping with us and for sharing your experience. Once you go through the checkout process, payment can be made instantaneously! Please reach out to our team so that we can understand this in more detail.

“It’s a fun, summery casual strap that I will enjoy. The speed of service and delivery were great, thankyou!”

Helpful Report

Hey there! Thank you for shopping with us! We're so glad you loved your purchase :)

“It’s it’s great for the quality. I wish it was slightly more like the real one in terms of quality. But from a distance you can’t tell. The clips to the watch need a bit of improvement and elasticity of the band.”

Helpful Report

“Service / delivery OK, the strap length is shorter the the apple version, harder to get on the hand.”

Helpful Report

Hey Andrew, thank you for shopping with us and for your review! At iStrap we manufacture our own product and so we do not recommend using any size guide, other than the one we provide on our website. If you'd like to exchange for a different size please reach out to our fabulous team and we will be more than happy to help you!

“I love the colour and the fit but the end of the strap needs to have something to clip it down onto the band otherwise it sticks out so I am using a lacquer band which isn’t ideal. I notice on the pictures of the leather straps they have leather bands to do this.”

Helpful Report

Hey Janet! Thank you for shopping with us and for your review. Our Sport Bands have a pin and tuck closure that enables you to securely tuck the end of the Sport Band away. If you need any help with this please reach out to our team as we'd love to help explain this in more detail if needed!

“For what the strap was worth, I don’t think it was worth the price. Looks good but a little bit on the expensive side.”

Helpful Report

Hey Chloe, Thank you for shopping with us and for your review! We're sorry to hear that you are not completely satisfied with the quality of your purchase. At iStrap we manufacture our own product, and are super proud of the level of quality of our product. If you have any questions, please shoot through an email to our customer service team at shop@istrap.com.au

iSTRAP is rated 4.5 based on 1,996 reviews