iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

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Anonymous

Anonymous // 01/01/2019

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“Excellent product and very fast shipping”

Helpful Report

Hey Vanessa, Thanks so much for shopping with us! We're thrilled to hear you've had a great experience and are loving your purchase :)

“Unfortunately the colour didn’t match the website photo very well, as it was a much brighter pink thank expected. Also the metal part for one of the straps fell off the band when trying to put it on the watch. I was able to get the metal part back on and it connected to the magnet. I have placed another order for a colour that I think is more towards what I was wanting.”

Helpful Report

Hey there, Thank you for shopping with us! We’re sorry to hear that you’re not completely satisfied with your item. All products are accurately depicted on our website and pass several stages of quality assurance prior to becoming available to our customers. We do understand that sometimes a product is just not for you, and so we offer our 100% Satisfaction Guarantee. We’d be more than happy to assist you in facilitating a store credit. Please do reach out to our customer service team if you would like this to be arranged :)

“Great! Thank you”

iSTRAP 5 star review on 6th October 2021

Helpful Report

Hey Gillian, Thank you so much for shopping with us! We're thrilled to hear you're loving your purchase, looks great! :)

“Worse quality product with very poor customer service”

Helpful Report

Hey Margesh, Thank you for shopping with us. We are sorry to hear that you aren’t satisfied with the quality of your purchase, and to hear about your experience. Our quality is something we pride ourselves on and happy customers are what we aim for! All products are exactly as described and pictured on our website and social media pages. However we understand that sometimes a product just isn't suitable, or isn't what you had expected! So we do offer a 100% Satisfaction Guarantee should you wish to arrange a store credit. I can see that our customer service team have reached out to you and this offer has been refused. We have also had to terminate correspondence due to the way that our team was spoken to and treated. Our team would love to assist, so please feel free to reach out if you can do so kindly!

“Delivery quick, item spot on👍”

Helpful Report

“Very happy with my purchase. I’m interested to see how it wears, but very happy at the moment. I’ll order more in future”

iSTRAP 5 star review on 3rd October 2021

Helpful Report

“I am very happy with my purchases. Exactly as I expected and very quickly delivered.”

Helpful Report

“Quality is great, delivery time was very quick ..”

Helpful Report

“Love your watch bands”

Helpful Report

“Good quality! Fast delivery. In love with my band!”

Helpful Report

“I love my istrap. I will definitely be buying another one.”

Helpful Report

“Super impressed - I got my delivery the next day !”

Helpful Report

“Material is amazing! Love the feel and look of the strap!”

Helpful Report

“Very good quality and efficient delivery even when NSW is in lockdown! Website was very user friendly. Overall very happy with the product i received!”

Helpful Report

“The Bands seem good quality and shipping was nice and quick. The colour of one of the bands didn’t really look like the picture supplied at all. A little disappointed with that but other than that, great.”