Jadlam Toys & Models Reviews

Name: Jadlam Toys & Models
Rating: 3.10

3.1 Rating 42 Reviews

50 %

of reviewers recommend Jadlam Toys & Models

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3.1

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Jadlam Toys & Models 1 star review on 12th June 2024

Chris B.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great Company to buy my modelling requirements from. Super quick delivery and NO postage, you can’t go wrong, thank you so much Jadlam.”

Helpful Report

Posted 1 week ago

“Horrific service and attitude. STAY WELL AWAY from this company!!! After placing several orders over a period of months, i've raised numerous issues with items arriving damaged, some pre-ordered months/weeks in advance of release. Massively poor packaging resulting in items being damaged in transit. I spoke to Matt (a manager), as well as Joe and Hannah, none of which really sounded like they cared via email and phone, Matt just giving excuses of processes being supposedly changed, but orders for several weeks still being sent out the same way. Some orders were replaced, only to have replacements arrive in the same condition. I've finally given up with them, and cancelled a further 2 pre-orders, and got refunds. I will never use this company again, and would recommend others not to.”

Helpful Report

Posted 6 months ago

“Not happy with attitude and service. Cancelled order and seller stonewalled by asking hackneyed questions (what did we do wrong?) then sent item against my wishes even though they replied to my cancellation request. The price match is a misnomer. When I sent request it was not only ignored but openly mocked. All this after I have made many purchases. Also the seller has several names - it is very weird to say the least”

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Posted 8 months ago

“Terrible service. Damaged product and wouldn't offer refund.”

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Posted 10 months ago

“be aware of this company ordered lego but didnt receive item couldnt get in touch with anyone would NOT use this company again”

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Posted 10 months ago

“Terrible service. Bought OO station kit from them when it arrived it was bowed and one part was was not flat and was distorted. This kit had suffered heat damage of some sort. Just made excuses offering nothing I cant be bothered to mess around with people like that. Will never buy anything from them again.”

Helpful Report

Posted 1 year ago

“Can never get hold of them on the phone , tried all day but still no one answered????”

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Posted 1 year ago

“Recently I ordered three models from this company for delivery to Australia, two were full price and one on special. When package arrived the special item was not present. I contacted Jadlam and they refunded the amount for the special item admitting item wasn't sent. No reimbursement for postage. They told me to reorder item if I wanted it, problem is that item is now almost double the price I previously paid for it and I would also have to pay another amount of money for postage. Very poor way to run a business, won't bother dealing with them again.”

Helpful Report

Posted 2 years ago

“Have re-started model making and purchased from a number of suppliers. Found Jadlam to be spot on with everything. Most competitive prices, excellent service, and delivery packaging second to none.”

Helpful Report

Posted 2 years ago

“Always get my kits and modelling supplies from Jadlam, unbeatable value and first class service, plus you earn points that build up for future discounts.”

Helpful Report

Posted 2 years ago

“I preordered a model and mdid not receive it. Nor did I get a refund after multiple requests. Buyer beware!”

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Posted 2 years ago

“1st class every thing went as it should.”

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Posted 3 years ago

“Goods arrived in good time and were very well packed and priced. Straight forward fitting and work well.”

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Posted 3 years ago

“I would give this company a 0 but can’t , ordered some paint order not processed was told due to fraud my card details did not match , was asked to use PayPal, strange because that is how I did pay , have asked all day to have my account erased but no answer , poor company , poor customer relationship, will never use these again”

Helpful Report

Posted 3 years ago

“I bought a 'Radio Control Car Radio Gear & Battery Combo - Mid Level' as part of the package I bought. It was missing the battery. We bought the package at the start of lockdown but haven't got round to opening it till now because it was a gift to someone. It was missing a battery but rather than sending me the missing part they offered me 20% off a new battery as it's past 30 days which seems arbitrary. It's a Jadlam package that was missing the item. If the box was missing a part then sending me the part seems fair IMO. It's a high-value part so this is very frustrating. Definitely won't use them again and have lost a customer in me. Have email correspondence for proof.”

Helpful Report

Posted 4 years ago

“always give a great service at competitive rates.”

Helpful Report

Posted 4 years ago

“Have been shopping with jadlam for a year or so and I have to say so far it's been trouble free. I've ordered a few bits and 2 radio controlled cars and both arrived in good time and in perfect condition. I've messaged them a few time too and get a response pretty quick awell and they're always there to help if needed.”

Helpful Report

Posted 4 years ago

“Beware items not correctly described. Once they have your money they don't care, appalling customer service.”

Helpful Report

Posted 4 years ago

“I ordered an Item to come next day. The wrong item was sent, I have tried calling them, emailing them I have had no response they don't respond to calls or even how to return an item. Customer services is a Joke. They have taken my money and just don't care. Order from somewhere else. Complete waste of time. Next step is trading standards.”

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Posted 5 years ago

“prompt delivery of Scalextric items - lowest price as well !”

Helpful Report

Posted 5 years ago

Jadlam Toys & Models is rated 3.1 based on 42 reviews