Jadlam Toys & Models Reviews

Name: Jadlam Toys & Models
Rating: 3.00

3.0 Rating 44 Reviews

48 %

of reviewers recommend Jadlam Toys & Models

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3.0

Based on 44 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Jadlam Toys & Models 1 star review on 12th June 2024

Chris B.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent the wrong item, what they sent is about half the price of what I paid for. Tried to call within the phone lines opening hours but they didn't bother answering. After reading lots of bad reviews online I'm so glad I paid with PayPal so even if they ignore me I'm covered. Come on guys you can do better, if you don't have the item I'm stock just be honest, I'd respect that a lot.”

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Posted 1 month ago

“Awful packaging led to damaged goods being delivered a huge shame as they could do a lot better seems they do not really focus one iota on client care - no company should be run so poorly. Will never use nor recommend to anyone a frustrating waste of everyone's time - including their own. Utterly perplexing and pointless service and lack of client focus.”

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Posted 3 months ago

“Horrific service and attitude. STAY WELL AWAY from this company!!! After placing several orders over a period of months, i've raised numerous issues with items arriving damaged, some pre-ordered months/weeks in advance of release. Massively poor packaging resulting in items being damaged in transit. I spoke to Matt (a manager), as well as Joe and Hannah, none of which really sounded like they cared via email and phone, Matt just giving excuses of processes being supposedly changed, but orders for several weeks still being sent out the same way. Some orders were replaced, only to have replacements arrive in the same condition. I've finally given up with them, and cancelled a further 2 pre-orders, and got refunds. I will never use this company again, and would recommend others not to.”

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Posted 11 months ago

“Not happy with attitude and service. Cancelled order and seller stonewalled by asking hackneyed questions (what did we do wrong?) then sent item against my wishes even though they replied to my cancellation request. The price match is a misnomer. When I sent request it was not only ignored but openly mocked. All this after I have made many purchases. Also the seller has several names - it is very weird to say the least”

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Posted 1 year ago

“Terrible service. Damaged product and wouldn't offer refund.”

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Posted 1 year ago

“be aware of this company ordered lego but didnt receive item couldnt get in touch with anyone would NOT use this company again”

Helpful Report

Posted 1 year ago

“Terrible service. Bought OO station kit from them when it arrived it was bowed and one part was was not flat and was distorted. This kit had suffered heat damage of some sort. Just made excuses offering nothing I cant be bothered to mess around with people like that. Will never buy anything from them again.”

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Posted 2 years ago

“Can never get hold of them on the phone , tried all day but still no one answered????”

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Posted 2 years ago

“Recently I ordered three models from this company for delivery to Australia, two were full price and one on special. When package arrived the special item was not present. I contacted Jadlam and they refunded the amount for the special item admitting item wasn't sent. No reimbursement for postage. They told me to reorder item if I wanted it, problem is that item is now almost double the price I previously paid for it and I would also have to pay another amount of money for postage. Very poor way to run a business, won't bother dealing with them again.”

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Posted 2 years ago

“I preordered a model and mdid not receive it. Nor did I get a refund after multiple requests. Buyer beware!”

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Posted 3 years ago

“I would give this company a 0 but can’t , ordered some paint order not processed was told due to fraud my card details did not match , was asked to use PayPal, strange because that is how I did pay , have asked all day to have my account erased but no answer , poor company , poor customer relationship, will never use these again”

Helpful Report

Posted 4 years ago

“I ordered an Item to come next day. The wrong item was sent, I have tried calling them, emailing them I have had no response they don't respond to calls or even how to return an item. Customer services is a Joke. They have taken my money and just don't care. Order from somewhere else. Complete waste of time. Next step is trading standards.”

Helpful Report

Posted 5 years ago

“dont do it!!! be warned my order from 20.12 18 has not arrived 3 weeks later! have asked for a refund no response”

Helpful Report

Posted 6 years ago

“Customer service that's a laugh you dont know the meaning of the word, try ringing it's easier to speak to the Vatican and get the Pope he will speak to you albeit in Latin. Their after sales is none existent their deliveries are the pits for example l ordered a model from "Wonderland" in Edinburgh two days ago and lo and behold it's here, my outstanding order was ordered in Oct. a pre-order which l paid for there an then has it arrived ? you don't need my answer. 2019 will have to improve else l'am off.Hate writing negative reviews but could not contain myself.”

Helpful Report

Posted 6 years ago

“Tried to order a piko train set on line. Put in my basket yesterday but tried to pay for it only to find its been removed and the price has gone up. Tried several times to contact the company but just left on hold constantly. Very disappointed. Have since ordered from another supplier”

Helpful Report

Posted 6 years ago

“Very poor, ordered some Hornby locos on pre-order - one i was advised was shipped twice when it wasn't, aother i was told was out of stock yet they shipped one to me from eBay that was ordered afterwards. The third one i cancelled as would be waiting months for new stock and given they shipped to other customers who ordered at the same time (i know 2 of them) chances of it arriving is low - perhaps as it was ordered on the discount voucher. Shocking stock control and total lies”

Helpful Report

Posted 6 years ago

“Shockingly bad services. received a Dragon 1/35 german tank kit today and the package was totally crushed. The kit was wrapped in a thin layer of cardboard and i use the word cardboard very loosely which did not encase the whole kit the ends were not covered at all, then the parcel was wrapped in a black plastic postal bag. On opening the kit it resembled as if someone had walked on it. When i contacted them via email/NO PHONE NUMBER CAN BE FOUND FOR JADLAM i had a response asking if i would like a £3.00 discount which i find beyond insulting.I have used this company 3 timers in total and this will be the last. Once they have your money they have no duty of care as to how your item arrives. The kit by the way is so damaged that it has gone in the bin.NEVER,NEVER AGAIN WILL YOU HAVE MY HARD EARNED MONEY.”

Helpful Report

Posted 7 years ago

“Very poor customer service - buyer beware! There are many better websites out there that will treat you properly. Customer service reps very rude, and unhelpful; going through a refund process for a cancelled order at the minute; can only hope to see the money sometime soon as their service staff don't seem to want to say much!”

Helpful Report

Posted 7 years ago

“BEWARE OF THIS COMPANY. Ordering and delivery was straightforward. BUT after unpacking the track on Christmas morning one of the supplied cars was faulty and did not work. As a result, we had very disappointed 6 and 8 year old children. That was bad enough, but the company's response is the more worrying issue. The only after sales care is via an emailed enquiry form. No telephone contact number is provided on the website. Having completed the enquiry form yesterday, providing details of the faulty product / order number etc, I received a short email today in which Jadlam effectively seeks to wash its hands by suggesting I re-direct my enquiry to the manufacturer! Clearly, as the retailer/supplier, Jadlam is legally obliged to replace the item or provide a refund, but they clearly have no intention of doing so voluntarily. I would strongly urge you to avoid this company which, at best, is ignorant of it's legal obligations under consumer law or, more likely, simply chooses to ignore consumer's rights and the law relating to faulty goods.”

Helpful Report

Posted 7 years ago

“We paid £ 659 for a Scalextric layout on the 19/12/17. We received the item on the 21/12/17 in a large box of many items without a packing list. We accepted the item in good faith that it was complete. On Christmas day we assembled the track only to find that several pieces were missing which rendered the item useless. This caused our family considerable distress. Whilst the quality of the item from Hornby was excellent the lack of professionalism from Jadlam is unforgivable and although I have used this company in the past I can no longer recommend them. Both I and my children are very disappointed.”

Helpful Report

Posted 7 years ago

Jadlam Toys & Models is rated 3.0 based on 44 reviews