Jadlam Toys & Models Reviews

Name: Jadlam Toys & Models
Rating: 2.91

2.9 Rating 46 Reviews

46 %

of reviewers recommend Jadlam Toys & Models

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2.9

Based on 46 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Jadlam Toys & Models 1 star review on 12th June 2024

Chris B.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE OF THIS COMPANY. Ordering and delivery was straightforward. BUT after unpacking the track on Christmas morning one of the supplied cars was faulty and did not work. As a result, we had very disappointed 6 and 8 year old children. That was bad enough, but the company's response is the more worrying issue. The only after sales care is via an emailed enquiry form. No telephone contact number is provided on the website. Having completed the enquiry form yesterday, providing details of the faulty product / order number etc, I received a short email today in which Jadlam effectively seeks to wash its hands by suggesting I re-direct my enquiry to the manufacturer! Clearly, as the retailer/supplier, Jadlam is legally obliged to replace the item or provide a refund, but they clearly have no intention of doing so voluntarily. I would strongly urge you to avoid this company which, at best, is ignorant of it's legal obligations under consumer law or, more likely, simply chooses to ignore consumer's rights and the law relating to faulty goods.”

Helpful Report

Posted 7 years ago

“We paid £ 659 for a Scalextric layout on the 19/12/17. We received the item on the 21/12/17 in a large box of many items without a packing list. We accepted the item in good faith that it was complete. On Christmas day we assembled the track only to find that several pieces were missing which rendered the item useless. This caused our family considerable distress. Whilst the quality of the item from Hornby was excellent the lack of professionalism from Jadlam is unforgivable and although I have used this company in the past I can no longer recommend them. Both I and my children are very disappointed.”

Helpful Report

Posted 7 years ago

Jadlam Toys & Models is rated 2.9 based on 46 reviews