“Failed to deliver all of the products ordered and no proactive contact to explain why and to make good. Am still waiting to receive all of the order weeks later”
Dear Mike,
Thank you for your review. We sincerely apologise for the inconvenience you have experienced with your order.
We are actively working to resolve this issue. As you have requested a replacement for the missing items, we will process this as soon as the return is received at our facility. Alternatively, if you prefer a refund, please let us know which option works best for you.
You can reach us at customercare@jdsdiy.com. We appreciate your patience and understanding as we work to rectify this situation.
Kind regards,
JDS DIY Customer Care
Dear Julie,
Thank you so much for taking the time to give JDS DIY a wonderful 5-star rating! We sincerely appreciate your kind words and continuous support as a loyal customer. We are thrilled to hear that you had a positive experience with our service, and we are especially glad that our prompt delivery met your expectations.
Your satisfaction means the world to us, and we are committed to providing you with nothing but the best service in the future as well. If you ever need assistance or have any further feedback, please don't hesitate to reach out to us.
Thank you again for being such a valued customer of JDS DIY!
Best regards,
Garvi
Dear Graham,
Thank you so much for taking the time to leave us a 5-star rating for JDS DIY! We truly appreciate your support and are thrilled to know that you had a great experience with us.
Our team takes great pride in ensuring that each order is well packaged and shipped promptly. So it's wonderful to hear that our efforts were appreciated.
Once again, we sincerely thank you for choosing JDS DIY, and we look forward to serving you again in the future.
Best regards,
Garvi
“The best value on the web for 75w/90 fully synthetic transmission oil(gear oil) package was very well packed and protected. Package came sooner than expected. 4litres for the price of two from other suppliers of the same brand. JDS DIY will be my first choice from now on. 😉”
Hello there,
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your kind words and we're thrilled to hear that you had such a positive experience with JDS DIY.
We're glad to hear that you found our fully synthetic transmission oil package to be the best value on the web, and we're proud of our careful packaging and protection to ensure your order arrived safely. It's wonderful to know that the package even arrived sooner than you expected!
We're glad that our pricing for 4 liters of the same brand surpassed your expectations and offered a better deal compared to other suppliers. At JDS DIY, we strive to provide our customers with the best deals and top-notch service.
Thank you for making JDS DIY your first choice from now on. We look forward to serving you again in the future!
Best regards,
Garvi
Hello Scorgie,
Thank you so much for your fantastic 5-star rating of JDS DIY!
We truly appreciate your support and are thrilled to know that you had a great experience with us. It's wonderful to hear that you found our paint to be of excellent quality, our service to be top-notch, and our prices to be reasonable. We're committed to providing the best products and services to our valued customers like you.
Thank you again for your kind review, and we look forward to serving you in the future.
Best regards,
Garvi
Dear Salman,
Thank you for your feedback. We apologise for the inconvenience you've experienced with your order.
Upon investigation, we found that your order was returned to us by the courier due to an address issue. A refund was successfully processed on 27 September 2024 for your purchase.
If you have any further concerns or need assistance, please don't hesitate to reach out to us at customercare@jdsdiy.com.
Kind regards,
JDS DIY Customer Service Team
Dear Tracy,
Thank you so much for your wonderful 5-star rating of JDS DIY! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us.
We are pleased to know that the paint was delivered to you well packaged and on time. Providing good value and service is our priority, and we are glad that it met your expectations. Your kind recommendation means a lot to us.
Thank you once again for taking the time to share your positive feedback. We look forward to serving you again in the future!
Best regards,
Garvi
Dear George,
Thank you so much for taking the time to leave us a 5-star rating for JDS DIY!
We truly appreciate your kind words and continuous support as a loyal customer. We are delighted to hear that our products were just what you required, at the right price, and delivered in good time.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
Garvi
Hello there,
Thank you so much for your fantastic 5-star rating on JDS DIY! We greatly appreciate your kind words and support.
We are thrilled to hear that you found our products to be excellent and exactly what you expected. Ensuring customer satisfaction is our top priority, and we are delighted that we could meet your expectations. Additionally, we are glad that our delivery speed was up to your satisfaction.
We truly value your feedback and are grateful for your recommendation. Should you require any further assistance, please do not hesitate to reach out. We look forward to serving you again in the future.
Once again, thank you for choosing JDS DIY!
Best Regards,
Garvi
Thank you so much for your fantastic 5-star rating of JDS DIY! We truly appreciate your kind feedback. We are thrilled to hear that our delivery was quick. Your recommendation means a lot to us, and we are delighted that you had such a positive experience. We look forward to serving you again in the future. Thank you for choosing JDS DIY!
Thank you so much for your outstanding 5-star rating of JDS DIY! We truly appreciate your support and are thrilled to hear that our service met your expectations. We take great pride in packaging our products with utmost care and ensuring timely deliveries. It warms our hearts to know that we provided exactly what you needed, and at a price that suits you. We couldn't ask for a better endorsement! Should you ever require any further assistance or have any questions, please don't hesitate to reach out. Thank you again for choosing JDS DIY!
“Ordered stain protector and great price, by far the cheapest by a long way. Reasonable delivery charge and arrived within days. All in all excellent!”
Hi Stephen!
Thank you so much for your fantastic 5-star rating of JDS DIY! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are delighted that you found our stain protector at a great price. Your kind words and satisfaction mean the world to us. Should you need anything else or have any further inquiries, please don't hesitate to reach out. Thank you once again for choosing JDS DIY!
Warm regards,
JDS DIY Customer Care
Thank you so much for taking the time to leave us a fantastic 5-star rating for JDS DIY! We greatly appreciate your support and are thrilled to hear that you were satisfied with your experience. "As described and promptly delivered", we aim to provide our customers with high-quality products and efficient service. We truly value your business and look forward to serving you again in the future.
Hi Cindy!
Thank you so much for taking the time to give JDS DIY a fantastic 5-star rating! We are thrilled to know that you had such a positive experience with us. It means a lot to our team to receive feedback like yours.
Ten out of ten! We strive to provide our customers with the best possible service and products, and it is truly fulfilling to hear that we have met your expectations. We genuinely appreciate your support and look forward to serving you again in the future.
If you have any further comments or suggestions, please feel free to share them with us. We are always eager to improve and ensure that your next visit to JDS DIY is just as delightful.
Thank you once again for your kind words and for choosing JDS DIY.
Best regards,
JDS DIY Customer Care
Thank you so much for your glowing 5-star review of JDS DIY! We sincerely appreciate your kind words and are absolutely delighted to hear that your items were as requested and well packaged. It's truly rewarding to know that our efforts in providing excellent service have paid off. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing JDS DIY!
Hello Sadia!
Thank you so much for giving JDS DIY a fantastic 5 star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.Great service is our top priority, and we're glad to know that it met your expectations. We're here to help with all your DIY needs, and we hope to continue serving you with excellence in the future.
Once again, thank you for your kind words and for choosing JDS DIY. We look forward to assisting you again soon!
Best regards,
JDS DIY Customer Care Team
“I'm giving four stars because they are easily contactable by email (In my experience) but I was unable to contact them by phone. The product was as advertised but the delivery took longer than I expected, and was left on my doorstep (courier issue, not JDS). Happy with the price and quality... but to gain the extra star I'm sure you will appreciate that there is always room for improvement.”
Hello there,
Thank you for your four-star rating of JDS DIY! We sincerely appreciate your feedback and are glad to hear that you found us easily contactable by email. We apologize for any difficulty you experienced in reaching us by phone.
Additionally, we understand that the longer than expected delivery time and the issue with the courier leaving the product on your doorstep were unfavorable aspects. Rest assured, we will take your comments into consideration as we strive for continuous improvement.
Nonetheless, we are pleased that you were satisfied with the price and quality of our product. Thank you again for your valuable input!
Best regards,
Garvi
Dear Vincent,
Thank you so much for giving JDS DIY a five-star rating! We are thrilled to hear that you had a great experience with our company. We greatly appreciate your kind words and recommendation. At JDS DIY, we strive to provide excellent customer service and offer products at a great price.
We are glad to hear that you found our communication to be top-notch. We believe that effective communication is crucial in providing a satisfactory experience for our customers. Your satisfaction is our ultimate goal, and we are delighted that you were pleased with our efforts.
Once again, thank you for your 5-star rating and your kind recommendation. If you ever need any assistance in the future, please do not hesitate to reach out. We look forward to serving you again at JDS DIY!
Best regards,
Garvi
Dear David,
Thank you so much for your glowing 5-star rating of JDS DIY! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We are delighted that you found our product to be great in quality and price. At JDS DIY, we strive to offer top-notch products that meet our customers' needs while ensuring competitive pricing.
Moreover, we understand the importance of timely deliveries, and we are thrilled that we could meet your expectations in this regard. Ensuring that our customers receive their orders on time is one of our top priorities.
Once again, thank you for choosing JDS DIY, and we look forward to serving you again soon!
Best regards,
Garvi
Dear Richard,
Thank you so much for giving JDS DIY a 5-star rating! We truly appreciate your support and feedback.
We are thrilled to hear that your purchased item came well packaged and that you had a prompt and hassle-free experience with our service. It is always our goal to provide top-notch customer satisfaction.
Thank you again for choosing JDS DIY, and we hope to continue serving you with excellence in the future.
Best regards,
Garvi
