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Stockton Kia Reviews

4.1 Rating 76 Reviews

79 %

of reviewers recommend Stockton Kia

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Phone:

01642 693587

Location:

Preston Farm, Concorde Way, Stockton TS18 3SB, UK
TS18 3SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Kia ceed in April. Had problems with salesman never returning calls. Felt like I was not a valued customer. Found cigarette burns on carpet. Was told to bring car in. On the day car was booked in salesman was not at work and know one seemed to know anything about it. I was given a manager's car. The carpet repairs were done but not very well as the burns are visible again. The car is due a service on October so I will have only had the car 5 months and it needs servicing. Not what I expect from a main dealer. Since I purchased the car I have never had one follow up call from either the salesman or the dealership. Having worked in the motor trade for 20 years I find it unacceptable that no one has contacted me to see if everything is all right with the car.”

Posted 2 years ago

“I’ve just recently had my KIA Sportage in for its annual MOT & service and it is always a pleasure. The pleasant greeting from the ladies on reception, the conversation with Matt in the service department on my requirements and the quality/pricing of spares - it is just a very, very enjoyable experience. Oh, and the greeting from James in sales is such a nice, personal touch. And a special mention for Emma for the follow up call. I honestly can’t recommend this place enough.”

Posted 2 years ago

“I don't usually post reviews, but buying a car on line from James at Stockton Kia - was so easy. Every query answered quickly in a friendly manner. James organised the delivery to my home - even happy to finalise the car transport on his day off! I have no hesitation in recommending a visit to Stockton Kia in person or on-line for a very reliable service.”

Posted 3 years ago

“Thank you for sorting my problem out today guys first class job and a fantastic attitude more than happy see you all again in the future.”

Posted 3 years ago

“I have just bought my 2nd car from Kia Stockton. I have had great service from them on each occasion. The sales team of Laurence and James were very courteous and helpful. The Franchise Manager Steven takes a personal interest in all aspects of customer care which goes a long way in how the customer is treated. The service team led by Carl are responsive and Mathew was very helpful. I will be going back to this dealership for my future vehicle purchase. I would also recommend the Kia brand. These vehicles are built well and offer features at a reasonable price. The 7 year warranty is a great bonus and shows that the brand has confidence in their products.”

Posted 3 years ago

“I picked up my Kia Rio today, my second car from here with James. He helped me choose the car before lockdown I gave him my budget and size car and he chose the best car for me. We then went into lockdown but he was more than happy to keep me updated, nothing was too much trouble. When i picked my car up he had car mats in ready to go which was needed in this weather!. Chris helped me with my financial documents and was very helpful through emails and calls keeping me updated! Both have been outstanding throughout, nothing was any bother and they kept me up to date, thank-you for your hard work and getting me a lovely car! I would recommend a Kia car and getting your car from here, perfect cars and very good customer service.”

Posted 3 years ago

“Just picked up my KIA Picanto. I'm over the moon with it!! 👍😄I want to say a special thank you to Matthew for his excellent helpful, patient, courteous customer service in these difficult times. I want to thank Maz for his lovely sales focused customer service. It's my first KIA and I'm so looking forward to.driving it. Thanks to all at KIA. 👍😄”

Posted 3 years ago

“I came in on Saturday to look at changing my vehicle, was helped by chris and maz and new vehicle prepped and taken home on Wednesday, very happy with service received from sales, followed up with a telephone call to check I was happy, this is my 3rd kia and will be back again, excellent service recommend to all”

Posted 3 years ago

“We have just bought our 3rd Kia from Kia Stockton and James mann in sale has dealt with us each time. He is great at his job and we love the service this garage provides...roof rack fitring..servicing...purchasing new cars..Chris the sales manager looks after you very well. We will happily return here every 3 years for a new Kia.”

Posted 3 years ago

“Bought new Kia Sportage 70 reg this is my second Kia Sportage bought one new 3 years ago and the by same salesman again James Mann who never fails to be very helpful and alway goes out of his way to please you nothing is no problem for him I was so impressed with James three years ago that I waited until he was free when I visited the Stockton kia garage and once again I was very impressed by James how helpful he is now my family have 3 Kia cars now and very impressive with the cars”

Posted 3 years ago

“I thought I would write a live review. I booked MOT and service online and over the phone: 0830 and a wait for it to be done. I was told it would be done "first thing" as I needed to get away. "No problem" so I arrived today to be told I am not first and I was leaving the car until 12. Yet again this dealer cannot do and honour a booking. Overall I asked why to be told one mot already booked and in. No apology and I am chessed off with the mediocre service to which I said was a "rubbish and unreliable service". What is the point of having a booking service if you don't follow it, mislead people in thinking they have a booking service and slots when in fact they don't. Sitting here now once I found a seat. All style over substance. Clearly have little regard for wasting their customers time.”

Posted 3 years ago

“From the moment I set up a service package on my second hand Ceed to the service, Kia Stockton was excellent. they informed me of when the car was due in, how I could be flexible with dates and times as I work away and as for the receptionists, fantastic, friendly ladies. The only reason I marked down a star is the mess my car was in when I picked it up. they had attempted to wash it but it was covered in water/smear marks and the service book was covered in oily fingerprints. This may be minor to some people but to me, it is a big no, I like my car and books to be kept clean. In conclusion, if you want a friendly, family feeling service, do not hesitate to go to Kia Stockton. I will certainly buy my next car from them.”

Posted 3 years ago

“Just purchased a new sportage car in the last week service was excellent especially in these difficult times full marks to James and Chris”

Posted 3 years ago

“Just had annual service I can only applaud them for there excellent service during these difficult times The initial booking was handled well and my car was collected and returned to my home Thanks to everyone and please stay safe”

Posted 3 years ago

“Collected a new car from kia stockton yesterday. Laurence Wike sales executive was brilliant. Nothing was a bother to him, he did what he said would do. It was a nice change to deal with a salesman who wasn't pushy and was totally honest. Laurence is a credit to Kia Stockton.”

Posted 4 years ago

“I have bought my second car from this dealership and each time was hassle free The showroom has a friendly atmosphere and staff are very approachable, especially James, who has sold me both cars. I would highly recommend this dealership to anyone looking to buy a car!!”

Posted 4 years ago

“Outstanding level of service from Stockton Kia having recently bought a used car for my wife from Ashley online. I live at the other end of the country, so couldn't get to see the car before buying, but nothing was too much trouble, they called me with updates when they said they would, and they did everything they promised they would do. On top of that, the car was really well presented and exactly as it had been described when delivered, and all at a really competitive price (I know, I work for a used car supermarket). I would not hesitate to recommend them to anyone, and my wife is delighted with her new car. Thank you Stockton Kia for an industry-leading experience!”

Posted 4 years ago

“Called at Kia Stockton to see if they could help replacing a small part. Very friendly and efficient staff, from the receptionist to the work shop staff. Would definitely recommend and use again.”

Posted 4 years ago

“Excellent service”

Posted 4 years ago

“Excellent service great deal, thank you Kia Stockton”

Posted 4 years ago

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Stockton Kia is rated 4.1 based on 76 reviews