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Jennis & Warmann Reviews

4.3 Rating 323 Reviews

83 %

of reviewers recommend Jennis & Warmann

Company Reviews

Product Reviews

4.3

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Visit Website

Email:

sales@jennisandwarmann.uk

Location:

115 STOKE NEWINGTON ROAD
London
N16 8BX

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Jennis & Warmann 1 star review on 27th April 2018

Ian Allen-Banks

Jennis & Warmann 5 star review on 18th November 2017

Jennis & Warmann 5 star review on 6th August 2017

Jennis & Warmann 5 star review on 23rd May 2017

Awesome Suits! Great Service

Jennis & Warmann 5 star review on 9th August 2016

Jennis & Warmann 5 star review on 9th August 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a three piece blue classic herringbone plaid suit, plus an extra waistcoat in brown. The suit came in reasonable time and when it arrived I was pleased with the quality. However, it seems that there is little attention paid to the actual order as after a few minutes of rummaging in the box it became evident the blue plaid waistcoat was missing (perhaps they assumed the extra brown was replacing it). As well as that I'd asked for flat fronted trousers and got pleated and the waistcoat has a standard size sewn into the back of it leading me to suspect it may not be the custom fit that I had paid extra for. I understand mistakes can happen so I gave them the benefit of the doubt and emailed them to find out where my missing waistcoat had gotten to. One week no answer, so I called the office. They told me they were sorry and I'd have an email confirming my waistcoat was being delivered by tomorrow. Nothing came. Then I emailed demanding a refund as there was no time for it to arrive before my wedding. I got an immediate response this time and was told if the waistcoat hadn't left the tailors I'd get a refund. 5 hours later I got a refund of £20... I don't know how this is compensation for an item I paid £114 as an extra or £50 as part of a three piece. Luckily the suit is nice. Can't deny that. I will just say that if you are planning to buy from these guys do it in good time in case anything goes wrong and don't bother with all the added extras of custom fit as I'm not sure they are really measuring anything.”

Posted 5 years ago

“Everything as described good fit beautifully made”

Posted 5 years ago

“I asked for s sample of cloth but was told I couldn’t have it in the colour I wanted.”

Posted 5 years ago

“Really nice suit !! I live in France and receive the suit in time, that perfect !”

Posted 5 years ago

“Wonderful quality, timely delivered and fits perfectly. For anyone who loves tweed, this is the place to get it at a decent price!”

Posted 5 years ago

“Prompt service”

Posted 5 years ago

“The suit came as advertised. I inputted my measurements and the suit that showed up fit perfectly. All I have to do is get the pants hemmed. I am very happy with the suit.”

Posted 5 years ago

“Fantastic quality, beautifully crafted and fits like a glove.”

Posted 5 years ago

“The suit fits perfectly. Fabric is good quality. Thank you. You made my day, when the parcel came to me. :)”

Posted 5 years ago

“When I purchased the special offer of the suit I spent time and effort filling in my details size cut ECT just to find I received just the waistcoat to add to this I even payed for alterations of the suit they took my money and these services were not needed as they were not going to offer me the full suit at the discount price . I feel really disappointed with this product and the way it is marketed. I have no trust in buying off the internet anymore it should not be allowed .”

Jennis & Warmann 1 star review on 27th April 2018

Posted 6 years ago

Hi, Thanks for your feedback. When you placed your order, you selected waistcoat only and paid for a Waistcoat. You didn’t buy a full suit. I’m not sure why you are expecting us to send a full suitbfor the price of a waistcoat. If you need the full suit, you should’ve selected that option and order a full three piece suit. Please check your invoice or email sales if you need clarification.

Posted 6 years ago

“I called ahead before ordering and let them know my deadline. When it was getting close I was getting worried but eventually got a hold of one of the people there. They worked with me and got my suit to me in time. Now that I know Jennis & Warmann are out there I will make any future orders well in advance to avoid the last minute stress. The suit came in fitting perfectly and looking amazing. I have gotten nothing but compliments on my suit. Everything was super smooth except the stress at the end but they made it right. Thank you so much guys!”

Posted 6 years ago

“Tweed suit Good quality and delivered as expected”

Posted 6 years ago

“The suit was significantly delayed for reasons never explained. Attempts to get information were frustrating, with almost every message having to be chased up for a response. When the suit finally arrived it appeared to be good but unfortunately the lining of the trousers has been cut so that there is a fairly heavy hem running exactly across the knee instead of falling below the knee as it should. I raised this as it makes the trousers uncomfortable but was told this is standard and nothing can be done. Very disappointing that an otherwise good suit has been spoiled by the lack of a small amount of lining material. I shall not use these people again.”

Posted 6 years ago

“items not received, emails ingnored, very poor customer service”

Posted 6 years ago

“Well, after reading several reviews, I thought more people got lucky with their purchase (they were happy with what they got), some were not. I hoped to make it to the first group, but ended up in the second. After having my measurements taken by professional tailor according to the J&W guide, my suit was too large in shoulders and waist and had 2 inches longer sleeves. Also the trousers did not fit well around hips and in the crouch. I did not return the suit since I could not get anything to replace it on time, and now I hope the local tailor will do miracles... :) Well, the fabric is very nice and the price could not be matched, so I recommend ordering cheap suit first to get the measurements right before ordering suit that is to your liking.”

Posted 6 years ago

“My suit arrived 5 weeks after I ordered it. This was the exact time I was quoted and well in advance of when I needed it. The delivery was just as I instructed and on time. The suit came in a nice presentation box. The first thing I noticed about my suit was the feel of the fabric and its weight, it was of the quality I was hoping for. I inspected the whole suit and could not fault it. The fit is perfect for me and exactly the measurements I gave. I cannot wait to put it on and hit the town. A very happy customer here. Thanks.”

Posted 6 years ago

“Woeful customer Service/Unprofessional Company This review is based on personal experience of dealings with the company Jennis and Warmann. On the 31st January 2018 I ordered via their website 5 Tweed suits. The order was for standard fitting, off the self-sizing, with no customisation. At the foot of the page in bold red lettering, it stated that the items were handmade to order and delivery took 2-3 weeks but clients should be advised that for final delivery could take up to 30 days. My order finally arrived 51 days later. In between the 51 days were emails and phones calls asking the simplest of questions which weren’t answered – 1. Where’s my confirmation of order email (breach of company terms and conditions, conditions of purchase 2.2) 2. Where’s my receipt/invoice of payment 3. Where are my suits exactly The standard of customer care/focus/service was woefully inadequate and wanting. There was a blatant disregard for customer/client needs and answers to questions. For example I was asked to check my ‘junk’ email for an invoice when clearly there wasn’t one sent. The only thing I wanted was information from the company to inform me about my order, lacking in every respect. My own personal experience with company Jennis and Warmann, their employees/owners Mr Jennis Asiamah and Ella has caused 51 days of stress, frustration and anger. I never wanted to write a review but felt compelled, 1. As a form of therapy and 2. To inform others of the unprofessional, unreliable and downright disrespect for their customers. Recommendation; I will not be recommending the company given my experience. Advice; No matter how educated, talented, rich or cool you believe you are, how you treat be people ultimately tells all. Integrity is everything.”

Posted 6 years ago

“Excellent quality and price”

Posted 6 years ago

“efficient service but most of all the cut of the suit”

Posted 6 years ago

“I received 2 tweed jackets of differing colours from J and W. Both are very fine garments of excellent quality, but although I normally take a size 48 jacket as these are, both are slightly small, so I will need to return them. I was not intending to keep both and will have a difficult choice as to which I request a larger size in exchange.”

Posted 6 years ago

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Jennis & Warmann is rated 4.3 based on 323 reviews