“After being a loyal customer since the 80's, I feel Jenny is not loyal to it's customers. I'm disputing a charge of $69.99 for Club Jenny Subscription, which I have no idea what this is, my understanding is it's a program where you can order a la carte, which I never have, so, I don't know why I had this, it must have been a promotional thing when I ordered. They said I was notified by email in November, which I dispute, that I was going to be charged for this program. They charged me today (December 26, 2025), when I called and asked to have this removed, they said I didn't act when I should have, do there was nothing they could do. In my opinion that is bad business. So, I'm losing $69.99, but Jenny is losing a customer that spends more than $69.99 on food. I won't ever be ordering anything again. So, enjoy my last $69.99.”
“My account was suddenly restricted, disabling withdrawals and limiting access without any prior warning. Attempts to resolve the issue internally resulted in vague responses and no progress. At that point, I turned to U.R.F, led by Unique Services. Their team conducted a methodical review, identified the compliance error causing the freeze, and implemented a resolution efficiently. Access was restored, and preventative measures were added to protect the account going forward.”
“@jennycraigofficial I am now a former but previously loyal, customer of Jenny Craig who has recently had a horrific and extremely disappointing experience with both the service and customer support I received.
I am writing to express my deep frustration and disappointment with my recent experience as a Jenny Craig AutoShip customer. When I initiated my subscription, I specifically asked the representative placing my order if I needed to move my AutoShip date up, as it appeared I might not receive my meals in time to avoid a service interruption. I was assured that this would not be an issue and that I would absolutely receive my meals on time.
Unfortunately, that assurance was not honored. My meals ran out as of this morning, and my order is still listed as “in fulfillment.” This has caused a complete disruption in service—despite the clear promise I received at sign-up.
I called customer service repeatedly to resolve this, hoping to speak with someone willing to listen, understand, and take action. Instead, I was met with repeated recitations of the “no refunds” policy, without any acknowledgment of the circumstances or the promise that was made to me. While I respect company policies, in this case, I was given a direct assurance by a Jenny Craig representative. Since that promise was broken, I believe this situation warrants an exception.
As it stands, I have canceled my subscription and submitted a dispute with my credit card company for my most recent order. I am also sharing this experience publicly in hopes that other customers do not encounter the same issue. I am hoping to reach someone at Jenny Craig who can help make this right, and restore my trust in the brand.”
