“@jennycraigofficial I am now a former but previously loyal, customer of Jenny Craig who has recently had a horrific and extremely disappointing experience with both the service and customer support I received.
I am writing to express my deep frustration and disappointment with my recent experience as a Jenny Craig AutoShip customer. When I initiated my subscription, I specifically asked the representative placing my order if I needed to move my AutoShip date up, as it appeared I might not receive my meals in time to avoid a service interruption. I was assured that this would not be an issue and that I would absolutely receive my meals on time.
Unfortunately, that assurance was not honored. My meals ran out as of this morning, and my order is still listed as “in fulfillment.” This has caused a complete disruption in service—despite the clear promise I received at sign-up.
I called customer service repeatedly to resolve this, hoping to speak with someone willing to listen, understand, and take action. Instead, I was met with repeated recitations of the “no refunds” policy, without any acknowledgment of the circumstances or the promise that was made to me. While I respect company policies, in this case, I was given a direct assurance by a Jenny Craig representative. Since that promise was broken, I believe this situation warrants an exception.
As it stands, I have canceled my subscription and submitted a dispute with my credit card company for my most recent order. I am also sharing this experience publicly in hopes that other customers do not encounter the same issue. I am hoping to reach someone at Jenny Craig who can help make this right, and restore my trust in the brand.”
“The meals were not tasty or satisfying to me, 30 years ago I joined jenny craig, the meals were very good and I stay on the diet plan lost 25 lbs. Today I'm canceling jenny craig !”
“Easy ready-to-go meals in the right portion size, perfectly balanced. I've never tried to lose weight and not experienced hunger before - if anything, I'm full all day!”
“I like the food quality and selection. Being able to swap items is helpful. The online process is seamless and easy. The staff at Miranda are always very friendly and helpful.”
“Food is tasty and well portioned. Ordering is quick and easy. Pretty much no barriers to getting started. Perfect for a busy lifestyle that means meal prep is not required. I love it.”
“I was disappointed to find that the delivery charge has been re-instated after two weeks of membership. I note - after being told by a consultant - that a warning about this is to be found in the T & C. Hidden in the T & C, I'd probably say. Perhaps be a bit more upfront on the website about this?”
“When I placed my order, it didn't ask what date I wanted delivery and completed the order. I couldn't see where I could go back to the order to check the delivery date information.
I also tried clicking on Live Chat and nothing happened.”
“The program is really helpful. It is great not to have to worry about what to eat daily and knowing that you are grabbing a healthy option from the plan. I’d like more options on meals and customisation though.”
“I have enjoyed the convenience of ordering Jenny Craig food online and have found the weight loss process empowered by the ease of access to JC resources online. The free delivery has been brilliant and is one of the key reasons I decided to renew my membership. I live in rural Victoria so access to a centre means lots of travelling. Online Jenny Craig is the perfect choice for me.”
