Jewellers Ark Reviews

Name: Jewellers Ark
Address: 5-7 Bath Street, ,, Ashby-de-la-Zouch
Rating: 4.91

4.9 Rating 1,325 Reviews

99 %

of reviewers recommend Jewellers Ark

4.9

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Jewellers Ark:

Jewellers Ark thank you for supporting your independent high street jeweller.
Welcome to Jewellers Ark, a co-operative of independent jewellers from across the UK who are members of one the largest independent buying groups and the National Association of Goldsmiths, which enables us to offer you the cheapest if not one of the most competitive prices online. Unlike many websites, you can contact us; on a landline telephone number or in our High Street shops. We are delighted to offer you advice or assistance by phone or in-store.
Your benefits for shopping with Jewellers Ark are:
- Free UK Delivery on all items.
- Official Manufacturer’s Warranty on all items.
- Jewellers Ark Money Back Guarantee
- Free watch sizing on bracelet watches.
Jewellers Ark partners have several locations across England from the South Coast to the North East (see our about us page):
Ashby De La Zouch, Leicestershire
Hailsham, Sussex
Beverley, Yorkshire.
Lichfield, Staffordshire
Louth, Lincolnshire
Middlesborough,
Redcar, Cleveland
Upto 50% off leading Jewellery and Watch brands (included in the listed price):
Hot Diamonds Fine Jewellery | Raymond Weil Watches | Accurist Watches | Citizen Watches | Sekonda Watches | Ortak Designer Silver Jewellery |
Nomination Jewellery | Troll Beads | Seiko Watches | Dulwich Designs | Skagen Watches | Rotary Watches | Swatch Watches | Alfred Terry
Jewellery| Dalaco Cufflinks | Bulova Watches | Jools Jewellery.
Shop with Jewellers Ark and support your independent high street jeweller!

Visit Website

Phone:

01530 446444

Email:

sales@jewellersark.co.uk

Location:

5-7 Bath Street, ,
Ashby-de-la-Zouch
LE65 2FH

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Jewellers Ark 5 star review on 16th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy at all with the watch. I cannot get the correct time displayed. Tried many times. It shows 1 hour slow and the second hand is 36 seconds fast.”

Helpful Report

Posted 2 years ago

Good Afternoon Colin Thank you for your recent order and for taking the time to share your experience. If you haven't already tried, we find the setting instruction video or the abbreviated instructions very helpful and they can be found by entering the calibre number (F150) here: https://www.citizenwatch.co.uk/setting-instructions If you feel there is a fault with the watch, you can either return it to us or directly to Citizen with your warranty booklet and this can be investigated/diagnosed for you. If a fault is found, we would then refund your return postage. We hope you have enjoyed your Christmas. Kind Regards Jewellers Ark Ltd.

Posted 2 years ago

“Poor product”

Helpful Report

Posted 2 years ago

Good Afternoon. Thank you for your recent order & for taking the time to leave a review. We are curious why you feel we only gave 1-star service though? Your order was delivered to you within 2 days of it being placed and when you returned it because you ordered the incorrect item, we processed your requested refund within a few hours. Are you able to provide any further feedback so we can try to improve our service and products? Kind Regards Jewellers Ark.

Posted 2 years ago

“Ordered from them to support independent jewellers. However, they took the payment and delayed sending of the item, giving some pathetic excuse about having to charge before they send. I specifically asked for the item not to be charged so they could send sooner but they refused to respect my wish. Terrible service. Will never buy from them again. I would recommend others to avoid if you want your item dispatched quickly, and only to be charged when it is dispatched.”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for taking the time to share your experience. As we have have explained in our emails, your order will be delivered within 4 working days (Monday-Friday) from when it was ordered. Although 4 working days is a little slower than the vast majority of orders placed with us, it is still within the 3-5 working days that we advertise on our site. The reason we will not send the watch without it being charged , is simply to ensure it is working correctly, as most customers would be very unhappy if their purchase arrived with a problem that has not been checked prior to being sent. We have already apologised for the slight, but not unreasonable delay, however we do not feel we need to apologise for ensuring purchases arrive in correct working order. Kind Regards Jewellers Ark

Posted 5 years ago

Jewellers Ark is rated 4.9 based on 1,325 reviews