Jewellers Ark Reviews

Name: Jewellers Ark
Address: 5-7 Bath Street, ,, Ashby-de-la-Zouch
Rating: 4.91

4.9 Rating 1,327 Reviews

98 %

of reviewers recommend Jewellers Ark

4.9

Based on 1,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Jewellers Ark:

Jewellers Ark thank you for supporting your independent high street jeweller.
Welcome to Jewellers Ark, a co-operative of independent jewellers from across the UK who are members of one the largest independent buying groups and the National Association of Goldsmiths, which enables us to offer you the cheapest if not one of the most competitive prices online. Unlike many websites, you can contact us; on a landline telephone number or in our High Street shops. We are delighted to offer you advice or assistance by phone or in-store.
Your benefits for shopping with Jewellers Ark are:
- Free UK Delivery on all items.
- Official Manufacturer

Visit Website

Phone:

01530 446444

Email:

sales@jewellersark.co.uk

Location:

5-7 Bath Street, ,
Ashby-de-la-Zouch
LE65 2FH

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Jewellers Ark 4 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Jewellers Ark 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper than other websites”

Helpful Report

Posted 4 years ago

“The offer said £200 but when I clicked and added to cart it switched to £229. Very suspicious and poor. With no option I still bought it. But won't come again.”

Helpful Report

Posted 4 years ago

Good Morning Maxwell, thank you for taking the time to leave a review. We apologise for the price discrepancy. Normally prices are changed over night to minimise the chances of anyone purchasing at the time they change. However, we launched our new site in the last week of November and assume this happened when we were migrating the stock data across. Because it has been nearly 2 months, there's not much we can do about the past, but should you wish to purchase from us again in the future, please contact us first and we will provide you an preferential discount code to more than make up the difference. Kind Regards & Stay Safe Jewellers Ark.

Posted 4 years ago

“Purchased a pair of earrings for a colleagues birthday. Arrived very promptly and well packaged. Unfortunately, the recipient already had a pair so needed to exchange them (totally unworn). Was told by Jewellers Ark that this was not possible due to 'health and safety' and that 'it was against the law' Interestingly, a few days later I received an offer from Danbury Mint to buy a pair of earrings and if not satisfactory to return them within 90 days for a full refund. Today I bought a replacement pair of earrings for my colleague from John Lewis who also offer a returns service. So much for health and safety and the law! Needless to say I shall not be using this retailer again.”

Helpful Report

Posted 10 years ago

Dear Mary, We are sorry you were disappointed with our returns policy, but this is a very common policy for this type of product. We must be able to guarantee to every customer that our earrings have never been worn. Consumer sites such as moneysupermarket.com, which.co.uk & citizensadvice.org.uk as well as other large retailers such as Next.co.uk & debenhams.com, all agree with our shipping & returns terms that pierced items such as earrings, cannot be returned unless they are sent and remain in sealed packages. Jewellers Ark Ltd.

Posted 10 years ago

“VERY DISAPPOINTED TO GET A £30 PIECE OF JEWELLERY IN A POLYTHENE BAD. LUCKILY I HAD A BOX SO WAS ABLE TO USE IT FOR MY DAUGHTER IN LAWS 30TH BIRTHDAY. IF I HAD BOUGHT IT IN DEBENHAMS FOR THE SAME PRICE WOULD HAVE GOT LOVELY BOX. FOR THIS REASON I WILL NOT BE BUYING FROM YOU AGAIN.”

Helpful Report

Posted 10 years ago

Good Afternoon Kathleen, Thank you for your recent order and feedback, we are sorry to hear you were unhappy with your purchase. All the Hot Diamonds "Micro" range come in Branded soft pouches and this can be confirmed on the Hot Diamonds website. The Polythene bag inside in the pouch is purely to help further protect the jewellery in transit to yourself and the same pillow pack pouch would have been supplied from any other retailer or directly from Hot Diamonds themselves. We will update our product information to make it clear that the Micro, Charm & Emozioni coin ranges have the different packaging, so this situation does not occur again. Please let us know should you require any further information or assistance. Jewellers Ark Ltd.

Posted 10 years ago

“Received the item in which the box has turned up damaged. As this is a gift it needs to be pristine condition. I emailed customer service days ago regarding this but have yet to be responded to...”

Helpful Report

Posted 11 years ago

Jewellers Ark is rated 4.9 based on 1,327 reviews