JG Pest Control Reviews

Name: JG Pest Control
Address: JG Pest Control, Andrew's HouseWallingford Road, UXBRIDGE
Rating: 4.22

4.2 Rating 1,445 Reviews

81 %

of reviewers recommend JG Pest Control

Company Reviews

Questions

Metrics

4.2

Based on 1,445 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 053 9001

Email:

s.devereux@jgpestcontrol.co.uk

Location:

JG Pest Control, Andrew's HouseWallingford Road
UXBRIDGE
UB8 2RW

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JG Pest Control 1 star review on 15th April 2025

Anonymous

JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

Stephen Riley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieived a 50% refund as they couldn't do the job requested.”

Helpful Report

Posted 3 years ago

“I heartily agree with the criticisms of other reviewers. I wish I not called in this company in a panic - should have read the reviews. I wonder why I can only see favourable reviews on their website? I've spent a lot of money, still have a problem and am on my 5th day of wasting a whole day for a visit that's just been cancelled. The two stars are for the cheerful and friendly staff - it's the system at fault.”

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Posted 3 years ago

“PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING - to quote their last email to me, apparently, when it comes to using JG Pest Control, "these things can happen from time to time". I have never written an online review in my life but I'm afraid my experience of this company is the worst I have ever had of any business and so I felt compelled to write something so that others don't have to experience the hugely unpleasant last few weeks I have had with JG Pest Control. The original treatment they used actually made the pest problem worse. And they were by far the most expensive quote I obtained - I ended up having to use another company, who were far cheaper, much more professional, and really great to deal with throughout. JG Pest Control on the other hand were the opposite - having made the problem worse they then failed to even show up for three separate appointments - and on each occasion I received no notice that they were not attending until after the arranged time and then received no follow-up apology from them - from my experience they appear to simply not care about customers, being much more focused on their own processes. Their customer service is appalling and they refused to speak with me on the phone about the problem I had experienced with their service. They would only email. They have a 'computer says no' approach to dealing with customers unfortunately which, by the looks of my last email from them, starts right at the top of the organisation. An endemic cultural problem that every customer will probably end up experiencing one way or the other. Even the Directors of the business were, by all accounts, just not interested in me as a customer. When I finally managed to speak to somebody there to explain quite how bad things had been, they didn't even take the time to call me back, but just sent me a dismissive email essentially saying 'the matter is concluded' from their point of view. There are lots of credible alternatives to JG Pest Control and based on my experience, my incredibly strong advice is to never risk engaging with them unless you want to experience some atrocious customer service and a pest problem made even worse. A shockingly bad experience unfortunately, from start to finish.”

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Posted 3 years ago

“Excellent service quick and efficient arrived same day of first call. Text to say time of arrival. No mess no fuss. Reasonably priced, paid in installments over the 3 visits. Would recommend this company.”

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Posted 3 years ago

“Very quick to come out and remove a wasp nest in our loft,very helpful and polite man who came to us would recommend”

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Posted 3 years ago

“Quick and efficient though I am not used to being asked to pay for a service before the job has been completed.”

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Posted 3 years ago

“Quick service, all wasps gone instantly great service”

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Posted 3 years ago

“Utterly appalling company! DO NOT USE! From start to finish, our experience with JG Pest Control has been shocking, so poor that in the end we were forced to cancel and go to another company. Despite a series of failures to attend site, leaving us with a dangerous wasp infestation, JG Pest Control still insisted on charging us the full initial call-out fee of £100+VAT! This represents sheer greed and an absolute lack of customer focus!”

Helpful Report

Posted 3 years ago

“First visit was fine, called them to treat a wasp issue no issues, afterwards. The problem however persisted, more wasps being seen in premises a week later. So called them a 2nd time, their advice was buy a tin of insecticide. Will never use this service ever again.”

Helpful Report

Posted 3 years ago

“The pest control team were very efficient and dealt with the wasp nest at our house quickly and effectively”

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Posted 3 years ago

“Literally the worst customer service I've experienced ever. It's impossible to ever get hold of anyone by phone or email, when you do they are so rude it's shocking. There's no one to even complain to, they are literally just after the money, save you money and give it to a smaller business who will actually provide a service”

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Posted 3 years ago

“Professional, efficient and an excellent job undertaken with 100% success, what else could one say. I would highly recommend.”

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Posted 3 years ago

“Excellent job done”

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Posted 3 years ago

“A little expensive relative to the time taken to do the job.”

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Posted 3 years ago

“Speedy and efficient service. Nest in loft was made untenable to wasps. Many wasps flew away, we were advised that the remainder would leave as a swarm after dusk and that is what happened. The following days there were some isolated appearances of one or two wasps. Then no sign at all. All done in less than half a day. Very efficient service, fair price .”

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Posted 3 years ago

“Excellent service thanks”

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Posted 3 years ago

“Excellent service and it was successful…no more wasps. Thanks”

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Posted 3 years ago

“nooooooooooo”

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Posted 3 years ago

“A job well done”

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Posted 3 years ago

“Very good and efficient service, the call centre was good and the pest control guy was good.”

Helpful Report

Posted 3 years ago

JG Pest Control is rated 4.2 based on 1,445 reviews