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JG Pest Control Reviews

4.2 Rating 1,443 Reviews
81 %
of reviewers recommend JG Pest Control
4.2
Based on 1,443 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read JG Pest Control Reviews
Visit Website

Phone:

0330 053 9001

Email:

s.devereux@jgpestcontrol.co.uk

Location:

JG Pest Control, Andrew's HouseWallingford Road
UXBRIDGE
UB8 2RW

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JG Pest Control 1 star review on 15th April 2025
Anonymous
JG Pest Control 1 star review on 15th April 2025
Anonymous
JG Pest Control 5 star review on 8th July 2021
Ms Rusty Ahearne
JG Pest Control 5 star review on 8th July 2021
Ms Rusty Ahearne
JG Pest Control 5 star review on 8th July 2021
Ms Rusty Ahearne
JG Pest Control 5 star review on 8th July 2021
Stephen Riley
Anonymous
Anonymous  // 01/01/2019
It was lovely that a staff memeber came out of his way to check if we had a wasp infeatirarion in our garden. However we were charged way too much money when he didn’t really do anything at all, a bit of a rip off to be honest, we obviously refused to pay as it was wrong.
Helpful Report
Posted 5 years ago
Hi, Thank you for your review. If our member of staff was lovely and you refused to pay why would this warrant a 1 star review. In our opinion that seems very harsh. Sam Devereux - General Manager.
Posted 5 years ago
This company removed a tiny wasp nest and advised us that it had been unused for a number of years. They then charged full price for the removal. While they removed the nest as agreed, the price was very excessive. They refused to consider any reduction in the price and as a result I would not use this company again.
Helpful Report
Posted 5 years ago
Despite 2 visits the wasps nest was not found & sprayed & the wasps carried on being a nuisance. I would definitely no recommend. J Hinchliffe
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Posted 5 years ago
I was very disappointed with the service. I feel as though I was conned. I was charged nearly £200 to remove a wasp nest that didn’t need removing.
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Posted 5 years ago
waste of money, not helpful find somebody else.
Helpful Report
Posted 5 years ago
I cancelled the visit for wasp nest within the 24 hour period. The waiting time had been 5 days due to heavy demand and I was able to get someone else. However they still have not refunded me my payment despite numerous emails and voicemails . They do not respond. I am very disappointed with this company as you can imagine they have gained £45 for doing nothing
Helpful Report
Posted 5 years ago
Young guy turned up been on job one month, no protective clothing and hired van, couldn’t find nest in garden despite 100’s wasps flying everywhere in the grass. Decided he couldn’t help, asked about the money I’d already paid said nothing to do with him contact the office! Rang the office very unhelpful said I needed to put complaint in writing, e mail not acceptable (?)! After writing was offered an insulting £5 back from original £120 ( can’t remember exact amount charged) eventually after several attempts gave me back half from memory ( this was from last summer ). This company promotes itself as local, friendly and efficient none of which I found to be accurate, complete rip off, recommend you avoid them like the plague!
Helpful Report
Posted 5 years ago
Quite honestly we do not think he did anything to solve our problem. He was quite rude, he was not at all interested in our problem or any potential problems, and the problem did not go away,
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Posted 5 years ago
I didn't expect JG Pest Control to turn out to be the pests. Watch out for the VAT scam (they add VAT at the last minute) on top of an already overpriced service. Don't worry though, if you aren't happy the two guys will refuse to leave your home until you have paid. Not very professional and particularly worrying when you think of vulnerable people where these sorts of intimidation tactics can be very upsetting. I recommend you find somebody else and only use this company if you have no other choice.
Helpful Report
Posted 6 years ago
Asked the Gloucester depot to remove a bees nest from our roof. Warned them that we have had bats nesting in the roof that might prevent them from treating the bees nest. Assured over the phone that they could "certainly do something" before taking payment of over £150 in advance. Attended site for all of 10 minutes and said they couldn't do anything because we had bats nesting in the roof! HQ has since refused to refund us save a pitiful token amount. Terrible from start to finish.
Helpful Report
Posted 6 years ago
They came once to my property to visit for foxes, and took money for 3 visits only came once and never bothered booking for a follow appointment. They did this for my other property for Rodent control, and really bad customer service
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Posted 6 years ago
We paid 250.00 that’s a lot of money to sort out bed bugs out we wasn’t swarmed with them but we had tried to deal with them ourselves fir over a year we was getting maybe 60-80 a week using spray ourselves this went down to 30 week so we paid jpg pest control had to find somewhere to go for 8 hours why they did it and they let us down waste dey then they rebooked is came out promised that it kills them and they never come back after 4 weeks we were only seeing 10 a week they came out resprayed I checked my cameras and the bloke was literally here 10 mins sorry how can you call that repeating the spray we are still getting them now 7 months later not a lot maybe 3-4 month don’t waste your money get a proper company in like rentokil we wasted 250 on this company and they lie they can’t get rid them I’m so annoyed I tried emailing and phoning but they don’t want to know
Helpful Report
Posted 6 years ago
PESTILENTIAL COMPANY; STEER WELL CLEAR!! Highly disreputable dishonest company, bullyboy sharp practices, hell -bent on fleecing people. Do not use them. We made an appointment but the gormless John failed to ring on our doorbell and didn’t bother calling us to say he was outside but just left. Later that day JG slapped us with a 50% cancellation charge of over £200 with threats of prosecution even though it was THEY who messed up the appointment, despite Sebastian in their sales department confirming the same day cancellation fee is £95 and even though we showed them CCTV footage of John standing outside our door, not ringing our bell and then leaving. They deploy a relentless army of motivated money Mercenary, unreasonable, money-grubbing people. We would rather have domestic pests in our home than this malevolent lot.
Helpful Report
Posted 6 years ago
Expensive but we were desperate as about to go on holiday. They solved our problem but at the expense of waiting in all day on four occasions when they failed to turn up. I requested a partial refund for the inconvenience. I was told a manager would call back but never happened. I was asked to write with details of the missed incidents but my letter was ignored. Eventually offered 10% off my next purchase which I assumed to be intended as an insult - I shall never use them again..
Helpful Report
Posted 6 years ago
Paid £155 for what I thought was removal of a wasp nest. Speaking to the guy who visited my home I was informed that nest was too big and active to remove same day so it would be treated and then they would come back to break down and remove 1 week later. On phoning them to arrange removal I was informed that this was an extra service so I would have to pay again. Have now got someone treating and removing for £40. JG are a total rip off. Paid through the nose for half a service. Would definitely not recommend.
Helpful Report
Posted 6 years ago
A very poor experience with this company. Paid 421 for cockroach treatment which supposedly came with a 3 month guarantee. The technician visited and sprayed. A week later and still no discernible difference. Other companies provide spray, bait and traps for literally half the cost. I found the company unwilling to discuss the effectiveness of their treatment or provide any follow up advice or support. I have since decided to give up on them and use another company. Have telephoned today requesting cancellation of a future appointment and refund. Company has been purposely difficult and obstructive. Would definitely never use again. Avoid.
Helpful Report
Posted 6 years ago
Con artists. Don’t use. Paid to have miner bees exterminated from front lawn as have a baby. Two visits from company did nothing at all to the bees. Refused a third visit despite ‘guaranteeing’ work for 3 weeks and then told us to do work ourselves. Now ignoring repeated requests for a refund. Don’t use this company.
Helpful Report
Posted 6 years ago
Placed an order with them for a wasps nest in my loft – after which someone then told me to contact the council as they would probably be cheaper, I checked this and found the council were ALOT cheaper!! So I called back (same day (within 3 hours) as the order was placed) and was told that the service was non refundable… the girl on the phone said she told me (she most certainly did not). I was then told if I wanted a refund I would need to email the office.. which I did, it took them 10 days to respond to this, then to be asked for my payment details (again) which were provided… to which I was told that the refund would be processed shortly. After chasing, chasing, chasing, I was sent a copy of the refund slip – this was dated 10 days after I was told the refund would be processed shortly. Every time I had to contact them to chase, no one rang me back, any communication was instigated by myself. The customer services/complaints manager says : Also as advised, please note that although we endeavour to provide refunds as quickly as possible however, this can take up to 30 days as per UK Consumer law. I also copied the managing director in on the later emails and never received any sort of acknowledgement or reply of any kind (put delivery and read receipts on it – so I know it was received..) Eventually got the refund 3 weeks after the “shortly” comment from JG.
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Posted 6 years ago
A family with three children occupying one of our flats, found bed bugs in two bedrooms. We had been guaranteed by JG Pest Control same day eradication by heat treatment of the bed bugs. However two months later after JG Pest Control carrying out this work, together with three visits of chemical treatment and a mist treatment the bedbugs have still not been eradicated. Also their contact representative Matthew offers a visiting arrival time, but then on occasions either nobody turns up or not at the appointment time. Today a Representative should have really come back to have carried out another guaranteed heat treatment which would be about 8 hrs, but instated they have carried out a spay of the bedrooms which lasted approximately 20 mins. At present the service by this company is truly shocking.
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Posted 6 years ago
JG Pest Control is rated 4.2 based on 1,443 reviews