JG Pest Control Reviews

Name: JG Pest Control
Address: JG Pest Control, Andrew's HouseWallingford Road, UXBRIDGE
Rating: 4.22

4.2 Rating 1,443 Reviews

81 %

of reviewers recommend JG Pest Control

Company Reviews

Questions

Metrics

4.2

Based on 1,443 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 053 9001

Email:

s.devereux@jgpestcontrol.co.uk

Location:

JG Pest Control, Andrew's HouseWallingford Road
UXBRIDGE
UB8 2RW

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JG Pest Control 1 star review on 15th April 2025

Anonymous

JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

Stephen Riley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE WARNED!!!! I hired this firm to address a wasp issue. Was a sold a full service which promised to find the source of the wasps/wasp nest regardless of whether it was internal or external and I paid in advance. In reality, a technician arrived, took a look around then left without doing anything. Meanwhile my tenants sent photos and videos of wasps and a possible nest outside the flat - which the technician was "unable" to find in the whole 5 mins he was onsite. I called customer service - no one answered. I emailed their customer service address - emails bounced back. Texted their after hours WhatsApp number - no reply. Basically, they took my money up front, delivered nothing and were uncontactable afterwards. Complete mess.”

Helpful Report

Posted 3 years ago

“DO NOT PAY UPFRONT! We have new born in the house and I am allergic to wasp and bees. We had work on the house and wasps came to the kitchen. It was urgent for me to sort this out. I had been told I will be called when technician will be on the way. Someone came and nocked on the door, as I was breastfeeding upstairs and nobody didn’t contact me before hand I thought it may be just some stranger so I carry on feeding baby. Some time after I received an invoice with the report they had been and finished the job but nothing was actually sorted! Needed to do it quickly so called different company but never received a refund from this one. After a long dispute, loads of stress we just give up. Staff was rude and management on top of that made it really long and difficult process over many emails. So disappointed!”

Helpful Report

Posted 3 years ago

“I regret using the company. I paid £274.80 for the removal of a bee problem in a garden shed. The chap borrowed my spade and proceeded to use it to kill the bees which took him all of 15 minutes before leaving me to clear up the mess.”

Helpful Report

Posted 3 years ago

“Just thrown away. Poor instructions (if you can call them that). Didn’t catch or kill anything. In bin.”

Helpful Report

Posted 3 years ago

“Although the service from your company was swift, my details were incorrect and I felt the charge was excessive given that I had to provide equipment (a long stick) to the operative. I will not be recommending your company if the needs arises.”

Helpful Report

Posted 3 years ago

“Awful company I paid £240 for mice problem 2 months later they still here they send people to check poison is being eaten confirm it then go nothing changes and nothing gets done the mice seem to enjoy the food obviously it has no effect this company causes no end of stress do not use them go with a company that is with bpca strange why this company isn’t registered with then that speaks for itself do not use”

Helpful Report

Posted 3 years ago

“My experience with JG Pest Control has been awful and has left me worried to request help from companies going forward. Future customers please read - important information regarding service and fees charged. I came home one day to find that there was a large swarm of what appeared to be wasps in a tree in my back garden. I immediately took to google to find a company to come and assess/get rid of the infestation. I found JG Pest Control and called them. The man on the phone was nice but didn’t ask me many questions and advised that I had to pay £150 up front in order for someone to come to my home. I found this strange but was worried about the infestation and needed help, so I paid. I then received numerous e-mails from the company with terms and confirmation of the booking etc. The next day a man came to my house from JG Pest Control. He was in my back garden for less than 5 minutes, stood around 5 meters away from where the infestation was and proceeded to tell me that they weren’t wasps but honey bees and that there was nothing he could do. He advised that they would go away on their own in a few days. He also told me that the man I had spoken to on the phone the day before should have asked me more questions to establish if they were wasps or not and should have known that it wasn’t even wasp season. When the man had left I received several e-mails enclosing documents signed by the man confirming that I had agreed he could sign them on my behalf that he had been and dealt with the situation and that the £150 remained payable for attending. No documents were mentioned or shown to me and I certainly did not approve the signing of the documents on my behalf. I wrote back to JG Pest Control and was horrified to receive very unprofessional responses from the company’s Senior Business Development & Office Manager advising that they were still going to charge me £120 as a survey charge (I was happy to pay a small call out charge but charging me 80% of the cost to deal with the infestation seemed ludacris), referring to the terms and conditions I had been sent after I had already paid and advising the following: “I do not wish to come across abruptly, but we attended your property in good faith to solve a wasp issue, however due to inaccurate information we arrived to find it to be a honey bee issue. If we were advised accurate information at the time of sale I feel we could have avoided this situation.” To describe the employee turning up for less than 5 minutes and staring at a bush as a “survey” is shocking and the ‘survey report’ I received after gave false statements about what the employee had told me. I was also horrified to see the comment regarding inaccurate information. JG Pest Control cannot expect its customers to be insect experts, as that is why we call the company in the first place. The customer service staff should be asking a minimum amount of questions to establish the situation before sending someone out to homes. I write this as a warning to future customers to make you aware of the charges and the implications should JG Pest Control not be able to resolve your issue. I also have a genuine concern about how many other potentially vulnerable people have paid these costs.”

Helpful Report

Posted 3 years ago

“The absolute worst: JG Pest Control were employed to do a full inspection for bed bugs. They did not perform their duty and still recommended their expensive treatment plan based on the knowledge that one member of the family had been bitten. A huge quantity of bugs was subsequently found in the house. A rival company came in to eradicate and established they were carpet beetles: something JG Pest Control should have done themselves. They issued a partial refund. There is no one to call, no one to speak to. They're absolute sharks.”

Helpful Report

Posted 3 years ago

“The job has not yet been done. They arrived two weeks ago and said decking was too wet for ladders which is probably fair enough but they also admitted they did not have vent covers with them Therefore, they could not have carried out job if it was dry.”

Helpful Report

Posted 4 years ago

“Took money on the phone, would not start service before customer signed the disclaimer. Charged a very high price for "superior" heat service against moths but only guaranteed it for three months, did not warn that there might be a risk to bedroom fitted wardrobes, ruined them and refused to accept liability. Technician about visiting and left rubbish in the property.”

Helpful Report

Posted 4 years ago

“I would give Zero stars for this… I would give Zero stars for this company if i could. They were a waste of my time and money. I would say avoid this company at all costs. They are only after taking your money and hardly care about the service they provide you. I initially called them for mice in my house, first tech came and he sprayed foam and put mice poison around the house. He only had a couple boxes and was reluctant to provide more although i have a 3 floor house. I had to really request him to leave more and didn’t understand why he was being so selfish with the boxes as this was a service i had paid for and have mice all over my house! Second tech came and all he did was break my kitchen kick board and tell me my best option is to contact the council to fix a new wall in my kitchen unit so mice can’t come in as they have been chewing through the foam. I reported the broken kickboard to a calls handler Liam & requested a replacement; he told me to email the manager. I emailed the manager Mr Leigh Fowler but he was very dismissive of my problem and said there is nothing he could do as i did not report it on the same day and confirmed that Liam the calls person who i said i spoke to on the phone confirmed he never spoke with me which i think is absolutely ridiculous. The manager made it out i was lying and when i mentioned i wasn’t able to report the incident on the same day as i was very busy (i have a toddler and heavily pregnant), he was rude and said reporting only takes 5 mins and implied i broke the kickboard myself! On the 3rd visit, a tech arrived and told me that he cannot open the mice poison boxes to check activity due to having the wrong keys and literally told me there is no point he was there. I have already requested a refund for the last payment they took and hopefully they refund my money as the tech did nothing on third visit. However i will not be surprised if they try to dismiss giving me a refund as they really don’t care about customers once they have been paid. I literally wasted £240 and now wish i went to a more decent company with a reasonable price who actually do their job properly & care about their customers. Please save yourself from hassle by avoiding wasting your money on this company! Their techs have no idea what they’re doing; customer service is disgraceful including management! Also, i still have mice in my house! Worst service i have ever received!!!”

Helpful Report

Posted 4 years ago

“Well you definitely didn’t do the job you said I could have done what you did and saved myself £300 + not a satisfied customer by far”

Helpful Report

Posted 4 years ago

“If I could give less than one star I would, honestly the worst business I have ever had the misfortune of using. Complete lack of communication between staff, the technicians don’t know what they are doing and very poor customer service. They also insist on £360 payment upfront before they have even done anything, presumably because few people would want to pay them after the services have been carried out.”

Helpful Report

Posted 4 years ago

“Came out and were paid twice, Job still not half done”

Helpful Report

Posted 4 years ago

“Beware this scamming company! We called this company to book a clean up after an infestation when we arrived at our rented accommodation. As we have a toddler we wanted a proper clean up as rat feces contains a number of diseases and we weren't confident we had the knowledge to do it ourselves. On calling pestcos (also called a million other names, jg pest control, bedbugs be gone, mice pest control to name a few) they booked an appointment for a 'senior specialist' to come round and clean up using specialist equipment and full ppe. £210 later and a young lad turns up with no equipment, says he doesn't really know what he's meant to be doing and asks if we have a vacuum and some cleaning equipment he can use. He wants to hoover up a lot of rat droppings and urine with the vacuum we use to clean our house? He said he would go and buy a dustpan and brush and 'some cleaning things'. The lad had in his notes that 'he just needed to spray around with disinfectant'. We wouldn't have paid someone 210 pound to do this, no-one would. The lad understood and explained he didn't have the equipment and had only been with the company for a few months. We explained this was not what we had be sold and called to explain over the phone what had happened. So far we've had no refund, have been asked to send emails that haven't been replied to, and have been patronised over the phone, we have called numerous times and the management are never in ot in a meeting. To take £210 from a family is disgusting. By the looks of other reviews we won't recieve any money back from this rogue company. Calling is pointless, you just get patronised by someone on the phone repeatedly telling you 'i can't do anything about it without speaking to management'. We will be taking this further and reporting this place to every regulating body we can, if you've had the same experience I suggest you do the same, they shouldn't be able to operate in this way and take peoples money for nothing, its theft”

Helpful Report

Posted 4 years ago

“It seems to be a scam and reading some of the reviews I can completely identify with the experience. After charging £120 to send a technician to come round to the house and tell us our options after we saw a mouse in the house - a rude technician came round, they sent me a report that was essentially 2 blank pages with 3 half written sentences and spelling mistakes and no photos showing what they had done. The 3 half written sentences said there was no evidence of a problem and didn't bother to suggest any next steps. In the end we decided to buy mouse traps from a large ecommerce company for £25 which came next day and we caught 2 mice in 2 days. I've been trying to get a refund and they will now only communicate by email and only after pushing did they agree that they would "schedule a call". They will not provide a refund because they say the service was fulfilled and I got a report on the issue! Please take seriously the bad reviews that others have also left and save yourself the hassle. I really hope these reviews will stop others making the same mistake of using this terrible company.”

Helpful Report

Posted 4 years ago

“Taken £180 for doing absolutely nothing, we thought we had rats to find out it was a ferret. Booked early evening and cancelled 2 hours later and they charged me £180. This company is absolute rip off, considering the hard times people are going through they take money for doing absolutely nothing. We will be taking action as this not on at all.”

Helpful Report

Posted 4 years ago

Good afternoon Phillip, Thank you for taking the time to leave a review. I have reviewed the call recording which is when our terms and conditions were outlined to you, you accepted the terms and proceeded with our services on that basis. As you are aware the majority of companies have terms and conditions in place but I am sorry to hear you are now no longer happy with despite accepting them at the time of sale. If you have any queries please do not hesitate to contact me. Leigh Fowler Office Manager

Posted 4 years ago

“Pest control man was rubbish he was in my house for 20 mins then said he was done I come in from work and said u need to put mince boxes down in every room he did not check behind sofas for droppings where they had been I paid a lot of money for you’re service and this person did not have a clue any one could have done his job u should refund me my money”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave a review and I am sorry to hear that you have not had a positive experience. I have reached out to you this morning to discuss a way forward to ensure you are satisfied with the service. I look forward to hearing from you. Leigh Fowler, Office Manager.

Posted 4 years ago

“so for a lot of money, no real action has been taken on my issue. They have a really good sales team who can talk up the services for little action. All of the action I had already tried..”

Helpful Report

Posted 4 years ago

“Do not go near these crooks, not only do they demand full payment up front they will not refund when their inept technicians (who are only poorly trained franchisees) cant do the job. Take my advice use a local expert who usually charge on results. The customer service is awful and I had the job done for 20% of the cost charged by this company.”

Helpful Report

Posted 4 years ago

JG Pest Control is rated 4.2 based on 1,443 reviews