Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

“- mac n cheese being “favorite” i dont think anyone who tried it said that - criminal system to quit an subscription, worthy of making a youtube deep dive about it -thousand e-mails, i feel as i work for jimmy joy and not like a customer that wants to save time All in all will not order agaiin”

Helpful Report

Posted 2 weeks ago

Hi Marin, Thanks for your feedback and review first of all. As you shared the order number, I was able to check back and could not find any contact made with us from your end for any issue that you noted. We offer a 30-day money-back guarantee on what you try the first time and do not like. That will be available for the Mac 'N Cheeze Plenny Pot you clearly did not like. Just to make the point, it is a customer-favorite and that it's not for you is as personal as it is for the people that do love it. It makes no sense to sell (and keep selling) something with a money-back guarantee if it's not liked overall. The subscription you activated can easily be cancelled by yourself after logging in to the account, proceeding to "manage subscriptions" and cancelling the subscriptions for each of the active items from there, not much to it and in no way criminal. We also offer our help with this of course if needed, we can cancel it for you, at any point and even sort things with you after the fact. So, before calling it criminal, maybe next time check in with us first, but feel free to make a youtube video about it of course if you would like to, we will gladly check it and comment on that accordingly. The Marketing emails, yes, there are some of those you will end up receiving, we are an online brand, no stores, so that is how we generate the sales mostly. All our send outs have the option to unsubscribe in the bottom and for this, the customer care team is also always available to help out. Apologies for any inconvenience with the subscription and marketing communication, we would like to invite you to check in with us through the Live Chat option on the website, the contact form or a direct email to love@jimmyjoy.com to be able to follow up on the points above. Thanks

Posted 2 weeks ago

“Finished trying every single plenny shake flavour, and most just don't really appeal to me. The one I liked most, caramel seasalt, was removed from the store so I'm left with just the coffee and chocolate flavours that I can tolerate.”

Helpful Report

Posted 3 weeks ago

Hi Siebe! Thanks for the feedback and leaving the review for us, we appreciate it. I noticed we spoke about the discontinuation of the Caramel Sea Salt Shake before, sorry once again about that one no longer being available. We always try to keep the assortment so everyone is happy, but that is not always possible as you will understand. The choice is never an easy one when we discontinue something but it's normally to make room for something new at the same time. So, I hope any new addition will suit you to complement the two you do like currently. I would like to offer the option of refunding the items you tried but did not like as per our 30-day money-back guarantee. We can have a look at a possible return for the second bags you ordered of each as well then. You know how to reach us, but to be sure; Live Chat from the website, contact form or a direct email to love@jimmyjoy.com will do it. Looking forward to hearing from you on the above. Thanks again

Posted 2 weeks ago

“The bars are not good. I bought a box to try and could barely finish one. The bags of powder don't seal properly which resulted in me spilling more than half the contents when moving the bag. The only thing that I partially enjoyed were the pre made chocolate drinks.”

Helpful Report

Posted 3 weeks ago

Hi Chris, I am glad you found a product in your order that lived up to your expectations. For the rest of them, it is a great shame you didn't like them but for those items you should contact us at love@jimmyjoy.com and claim your refund under our 30-day refund policy. Thanks for taking the time to write an review. ❤️

Posted 2 weeks ago

“Mushroom and buckwheat risotto. I really wanted to like it as a huel alternative. Tried it twice. Having given it a good mix. Just tasted like paxo stuffing. Clearly healthy and loads of real veg but no sauciness to it. I gave it all away to a colleague who says its fine for free.... Strawberry shake actually tastes really good. But the shaker lid won't seal properly and makes a mess all over the place and the scope broke on first use so I have to weigh it into a cup then mix it in a blender. Hopeless. It's quite gritty texture. The cereal bars were fine. Sadly I will stick with huel.”

Helpful Report

Posted 3 weeks ago

Hi Robert, Thanks for taking the time to let us know about your recent order at Jimmy Joy. Very glad to hear that you enjoyed your Strawberry Plenny Shake. Though I am saddened you had a poor experience with our shaker, scoop and Plenny Pot Mushroom and buckwheat risotto. We try to make products everyone would like but it is not always possible to please everyone. Please reach out to love@jimmyjoy.com to claim your refund under our 30-day money back guarantee rule. Thanks for giving us a try!

Posted 2 weeks ago

“Meals are not the best. Speculoos tastes strong, too much cinnamon. And Pistaccio, that thing smells like nail polish. I haven’t tried the rest. Customer service: 0 stars”

Helpful Report

Posted 4 weeks ago

Hi David, Sorry to see about the experience you had with your first order with us. Checking back I see you were in touch with us about a delayed order and an investigation was launched into it on your behalf, not the ideal first experience on that part but besides that situation, we could not see why the contact you had with our colleague would warrant a "no stars" rating from your end. For that, as well as the options to refund the items from your order within our refund policy, I would like to invite you to check in with us once again through an email to love@jimmyjoy.com, a Live Chat from the website or by replying to this message directly. Apologies for any inconvenience caused and for the experience not having been what we would have hoped for you either. Thanks for sharing the feedback and we hope to hear from you soon.

Posted 4 weeks ago

“I tried Plenny a few years ago when I was working a really busy job and rarely had time for lunch. The concept of pouring some powder in a shaker, mixing with water and having a meal ready to go seemed ideal for me. Sadly, Plenny didn't really do it for me. Primarily because of the taste. I thought I'd give it a go again now, but was instantly reminded why I didn't buy more of it 5 years ago... There are similar products from other brands which I like better, so I'll just stick with them instead.”

Helpful Report

Posted 1 month ago

Hi Rune! Thanks a lot for posting your review of the experience with the shakes you tried here, we are of course sorry to hear it was no success for you. Taste is very personal, so we completely understand and can only thank you for trying again after a while. As you shared the details of the order, I will issue a refund for that based on our refund policy. Officially this only goes for 30 days after the order is placed, but I will make that exception for you and issue the refund, you will have that back shortly. If anything, you can reply to this message to get in touch with the customer care team. Thanks for giving it another shot

Posted 1 month ago

“I like the idea of Jimmy Joy, in particular the hot meals. The Cajun doesn't really taste of anything and the Mac and cheese smells very strange- coupled with the price I won't be buying again.”

Helpful Report

Posted 1 month ago

Hi Kelly! Thanks for your honest feedback about the products and the company. We hope you find products you will like in our lineup. Thanks again for your reviews.

Posted 1 month ago

“I signed up for the newsletter for a 10% off coupon and never received it. I got all the ads just fine though! Disappointed in the bait and switch.”

Helpful Report

Posted 1 month ago

Hi! Thanks for leaving your review and feedback on the experience first of all. As you shared the email address, I was able to find you had multiple orders with us already, placed as subscriptions. The 10% welcome discount for signing up for the newsletter is first of all only available on first orders, you were not on the first anymore, and then also only with one-time purchase orders, not in combination with subscriptions. Subscription orders have an automatic discount of 20% applied, it's not possible to stack the 10% on on top of that, so you got the best deal we had to offer on it. You will not have received the discount code after signing up for the newsletter because of that restriction to the first order only. For future reference, if you run into anything like this again, an issue with a discount code or anything else really, you can best check in with the customer care team for it, they will be able to assist then and there. To reach them, you can open a Live Chat from the website or email love@jimmyjoy.com. Thanks for being a subscriber with us, we hope this explained the situation for you, no bait or anything, you just had the better deal already so I can not offer to sort it after the fact either. If anything, you know where to find us now, sorry for the late reply to the review.

Posted 1 month ago

“The Flavours (Vanilla, Lemon, wild Berry, Strawberry, Banana) are pretty faint, the texture is quite gritty. I would highly recommend you communicate this, so you know what to expect, otherwise you just dissappoint your customers. Since it is not really "enjoyable" as it is i would much prefer you leave away the flavoring and especially the artificial sweeteners, since they are rather harmful, and instead make a very bland, purely functional source of nutrition- i would buy this version much rather than how it is now. I am autistic and struggle with sensory overload with food, so I was looking for a quick and easy way to get more calories into my body which is easiest to achieve through a drink. It is not enjoyable as it is, why not make a not enjoyable drink m without the health risks associated with sucralose? The alternative would be to change the formula up a lot to make it smooth and flavourfull and mabye add a version with sugar instead of artificial sweeteners.”

Helpful Report

Posted 1 month ago

Hi Rosa, Thanks for your review and feedback, we very much appreciate it. Sorry to hear the experience was not as you and we hoped it would be for you, but of course that can happen when personal taste is involved. Our shakes are made with oats, that is why there will always be a grain to the prepared product. You can prepare in different ways (blender, shaking with ice cubes, leaving in the fridge a little) to mitigate the grain, but it will always remain in some way. You note sucralose, the ingredient we use as sweetener to be a concern for you. We would like to refer you to the following post on our Forum where one of our nutritional expert went in the to results of the most recent study about that: https://forum.jimmyjoy.com/t/sucralose-found-in-common-sweetener-damages-dna/6053 In any case, your experience was not positive and for that we do offer a 30-day money-back guarantee. You are outside of that period, but that is only because we now reply to this and no other communication has come from you about it to our customer care team, so we will gladly still make the exception for that. Kindly check in with us through a Live Chat from the website or by emailing us at love@jimmyjoy.com to check the options for possible returning unopened items and the refund policy. Thanks again for giving it a shot, we hope to hear from you soon.

Posted 1 month ago

“Looking for a Soylent alternative, I tried the chocolate and banana flavors. The texture was unpleasant, more gritty than Soylent and similar to Huel. Adding a bit more water than recommended improved that slightly. The shake tends to separate, and when I got to the bottom there was always a big build up of sediment, requiring me to add more water and re-shake. My only highlight was the banana flavor, which was quite good and not at all fake-tasting. I didn't like the chocolate.”

Helpful Report

Posted 2 months ago

Hi there! Thanks for taking the time to review our products. It is unfortunate they did not live up to your expectations. Please note that we also offer Plenny Drinks which have a more milkshake-like texture. For this order of yours, send us a message at love@jimmyjoy.com to claim a refund under our 30-day money back guarantee policy. Thanks again for your time. ❤️

Posted 2 months ago

“Leider schmeckt nur der Schoko Riegel. Alle anderen schmecken extrem künstlich und liefern einen sehr unangenehmen Nachgeschmack. Der Schoko Riegel ist allerdings ganz gut und hält mich auch ca. 3-4 Stunden satt.”

Helpful Report

Posted 2 months ago

Hi Julian, Sorry to switch to English but my German is non-existant. Thanks for taking the time to review our Plenny Bars, I am sorry they were not to your taste. We strive to make products that will be liked by our customers but if it is not the case we have a 30-day money back guarantee. Send us a message at love@jimmyjoy.com and we will be able to help you. Thanks again for your review. ❤️

Posted 2 months ago

“Super disappointed in the shake. They have a genius marketing, I was completely sold after a few ads. Don't know whaI don'txpected tho, the flavours are very mild, a lot worse than yfood ones. Wild berries and Strawberries had barely any taste, Banana was meh, chocolate was the only one decent. The first three had a very strong psyllium aftertaste, which I hated as a kid. Also 2 of the 4 bags just won't close :/ The bar I got for free was really nice though, maybe I should have bought those instead.”

Helpful Report

Posted 2 months ago

Hello Martina, Thanks for taking the time to write a review of the Plenny Shakes your ordered. I am sorry to hear you did not like the flavour of our products. We also are aware of the ziplock situation and have a new solution to seal the bags which is soon going into production. Let me add that we do not have psylluim in our formula. Shoot us a message at love@jimmyjoy.com to claim your refund under our 30-day money back guarantee. Best.

Posted 2 months ago

“Switched to jimmy joy because soylent isn't being produced, overall the ingredients seem healthier but the taste for the majority of flavors is terrible in comparison. It's like eating chalk. Not to mention the consistency issues where it is liquidy at first but thickens too much overnight unless you add a lot more water. Overall the flavors have no real taste.”

Helpful Report

Posted 2 months ago

Hi Thanks for taking the time to review your products ordered. It is unfortunate they are not at the level of your expectation though. About the texture, note that our Plenny Drinks have a more milkshake-like texture and are less grainy. As far as the Plenny Shake preparation, we suggest to not wait over night to consume the shake but rather to consume them rapidly after preparation. Regardless, you are eligible to a refund since your products were not to your liking. Please continue the conversation you started at love@jimmyjoy.com to benefit from our 30-day money back guarantee. Thanks again for taking the time to write us a review. ❤️

Posted 2 months ago

“Hello, we have tried 4 different flavors, and me and my kids do not like any of them. They don't taste very good, we had to add honey to it and milk, and still. I was hoping that this should work for our tight schedule at home!”

Helpful Report

Posted 2 months ago

Hello Martin, Thanks for taking the time to write a review of the products you ordered though I am sad they were not to your liking as far as taste goes. Feel free to claim your refund under our 30-day refund policy by sending us an email at love@jimmyjoy.com Thanks again for taking the time to review your order. Best

Posted 2 months ago

“Ich finde die Produkte recht billig produziert und wenig ansprechend. Das ist aber Geschmacksache. Ich hatte das Starter-Set bestellt. Der Shaker und der Pot hatten einen starken Plastikgeruch. Die Skala auf dem Pot war kaum lesbar. Die beigefügten Löffel hatten unterschiedliche Größen, leider war für mich nicht ersichtlich, welcher für was war. Geschmack vom Shakepulver, dem warmen Essen und den fertigen Shakes war wenig ausgewogen. Es war eine gute Idee das Starterpaket zu bestellen, so weiß ich, dass ich dort nicht nochmal bestellen werde. PS: Ich wurde von der Firma um die Bewertung gebeten und meine ehrliche Meinung zu teilen.”

Helpful Report

Posted 2 months ago

Hello Marcel, Sorry to be answering in English but I don't know any German. Thanks for taking the time to review the products you ordered, though it is unfortunate we did not match your expectations on the taste of the products and the quality of the shaker. You may claim a refund under our 30-day refund policy by contacting us at love@jimmyjoy.com Thanks again for reviewing our products. ❤️

Posted 2 months ago

“First of all, contact with customer support was terrible, that guy definately shouldn't work on such position. Regarding food itself, unfortunately I have to say it's bad. I bought Risotto, which is mostly tasteless, but anyway I like the idea -> haven't seen Mushroom Risotto when I was buying Huel or Yfood, so it was nice change. Unfortunately that was the only good part. Mac&Cheese stinks when I open the bag and Cookie powder tastes literally like grinded cardboard with cinnamon. Choco powder was between meh and acceptable, but Huel Choco tastes waaaaaay better anyway. So in general I recommend checking Huel or YFood with whom I have way better experiences.”

Helpful Report

Posted 2 months ago

Hi Tomasz, Thanks for taking the time to let us know your opinion with a review. I am sorry you had a bad experience with our products and customer care support, be sure that we strive to be great at everything we do. Be it conversations or products. If you want to use our 30-day money back guarantee policy, email us at love@jimmyjoy.com Thanks again for taking the time. Best.

Posted 2 months ago

“I got crazy stomach”

Helpful Report

Posted 3 months ago

Hi Benigno! Crazy stomach, that does not sound good, sorry to hear it! With our products, especially if you were not used to something like it before, there may be a period of adjusting needed, we always advise to not start off with too much, just replace one meal first and let the body get used to it. We do offer a 30-day money-back guarantee if you try something and it's not to your liking. So, from that, I would like to invite you to check in with us so we can see what options we have for you on that part. You can check in with our customer care team through opening a Live Chat from our website or by emailing love@jimmyjoy.com. We look forward to hearing from you on this one. Thanks for giving it a shot and apologies for any inconvenience it may have caused you.

Posted 3 months ago

“Taste is 4/10. Consistency of portion texture is also 5/10, shaking the bag and everything outlined, including measuring 200ml using a measuring cup (the "pot" they sent is completely opaque with the measurements on the outside 🙄). Sometimes it's runny and soupy,.sometimes like a solid meal. Really disappointed.”

Helpful Report

Posted 4 months ago

Hi Guillaume, Thanks for leaving the feedback in your review, we were sorry to hear about your experience. First of all, the scoop, you would have received the clear one for use with the Plenny Pot - Mac 'N Cheeze, that needs a different scoop from the others, which then is the "normal" turquoise scoop. I am hoping you got both, but can't be sure from your message. With the Plenny Pots, the preparation is key as the bags make that the very fine stuff, that hold all the flavour, goes to the bottom. For that reason, we have put instructions on the bags to shake the bag thoroughly before use and then scoop from the bottom upwards to ensure the right balance of ingredients. If you have not tried like above, we would like to ask you to do so still to see if that makes the difference for you. If it turns out to just not be for you, all good of course, we offer a 30-day money back guarantee. To then make use of that, I would like to ask you to check in with the customer care team through an e-mail to love@jimmyjoy.com or a Live Chat you open from our website. We will gladly check the options with you then of course. Thanks for giving it a shot

Posted 4 months ago

“Flavours are not as claimed and they all taste similar.”

Helpful Report

Posted 4 months ago

“I don't really enjoy the taste. I bought the strawbberry and the pistache flavours. I have only tried Straberry so far and it is very dusty, lacks flavour. I used to drink another shake from another brand and it is very different. I would not recommend it”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews