JLL Fitness Ltd Reviews

Name: JLL Fitness Ltd
Address: Unit 1, Mount Street Business Park Mount Street, Birmingham
Rating: 3.97

4.0 Rating 104 Reviews

74 %

of reviewers recommend JLL Fitness Ltd

4.0

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

Write Your review

Tell us how JLL Fitness Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JLL Fitness Ltd 1 star review on 13th January 2021

Frank

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great. So often you have to deal with robots are automated message services. The team at JLL were really responsive. Fantastic service guys!!”

Helpful Report

Posted 5 years ago

“Delivered well before the estimated date provided. I had a query regarding how to use the item and the customer service team were prompt and responsive.”

Helpful Report

Posted 5 years ago

“Really happy and friendly staff. Very patient whilst showing me equipment.”

Helpful Report

Posted 5 years ago

“Awful company with terrible customer service”

Helpful Report

Posted 5 years ago

“Balance board is great! Good quality, great price, quick delivery. Thanks!”

Helpful Report

Posted 5 years ago

“Needed a repair on my treadmill after it stopped working after a year. They were very responsive and helped identify the issue. A week later the treadmill was returned to me and it was fully working again.”

Helpful Report

Posted 5 years ago

“Great value and an ideal first exercise bike. Fairly easy to assemble - as others have mentioned, attaching the tension cable is slightly awkward and this is probably the only time you need a second person to hold the upper part of the handlebar column while you attach the cable. Being just over 6' (184 cm) I would have liked to have raised the seat slightly more - but it's adequate.”

Helpful Report

Posted 5 years ago

“Had a few minor issues with the item when it arrived, but JLL handled this extremely by well shipping out replacement parts as soon as possible. Excellent seller, highly recommended.”

Helpful Report

Posted 5 years ago

“Amazing product, good quality and it comes with a case which looks really nice. Good value for money. The customer service replied quickly and was very helpful when I contacted them. I do recommend the product and the seller.”

Helpful Report

Posted 5 years ago

“outstanding, easy to put together and gives you a great work-out.”

Helpful Report

Posted 5 years ago

“Quick and prompt delivery, received prior to the estimated delivery date, very pleased. Cushion is as expected. Prompt response from seller to question about operation of the cushion.”

Helpful Report

Posted 5 years ago

“Phone call to advise date and time of delivery. Courier was a really nice guy too. Easy set up after watching you tube video. Just what I wanted.”

Helpful Report

Posted 5 years ago

“Treadmill broke twice within 1 year. I'm 90kg max and used it 45 minutes a day with diligent maintenance. JLL managed to: screw up the initial delivery (sent 2 treadmills and courier thought they were collecting a treadmill on top of that), screw up the pick-up of the second treadmill, screw up the pick-up when the treadmill broke, sent me an email admitting fault for the broken treadmill, before sending me a second email full of paranoid ravings of how I must have sabotaged it, refused to respond to emails sent by Amazon on my behalf, refused to send me copies of the warranty because I dared report them to a consumer advocacy group. If you buy this product it won't last, and they have no intention of honouring the warranty (if they even bothered to write one). Avoid, avoid, avoid.”

Helpful Report

Posted 5 years ago

“Sale was made easy by the girls in the office. The bike was originally too small so I took it back and purchased the model up.”

Helpful Report

Posted 5 years ago

“had an issue with the courier but they booked it in for me and then called me back”

Helpful Report

Posted 5 years ago

“REALLY FRIENDLY AND HELPFUL RESENT MY ITEM WHEN IT DID NOT ARRIVE”

Helpful Report

Posted 5 years ago

“Order went missing, asked for a refund on the premium shipping only to be refused. Now getting threats by emails. Avoid like the plague!”

Helpful Report

Posted 5 years ago

“Brilliant kit, showroom is fab and the staff were really friendly even got a cuppa.”

Helpful Report

Posted 5 years ago

“I had a problem with delivery and the customer service team were really attentive and on the ball with helping me.”

Helpful Report

Posted 5 years ago

“Bike never arrived and i'm now struggling to get my money back. Don't buy from them it's not worth it.”

Helpful Report

Posted 6 years ago

JLL Fitness Ltd is rated 4.0 based on 104 reviews