JLL Fitness Ltd Reviews

Name: JLL Fitness Ltd
Address: Unit 1, Mount Street Business Park Mount Street, Birmingham
Rating: 3.97

4.0 Rating 104 Reviews

74 %

of reviewers recommend JLL Fitness Ltd

4.0

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

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JLL Fitness Ltd 1 star review on 13th January 2021

Frank

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good skipping rope.”

Helpful Report

Posted 4 years ago

“The wrong colour was sent but they offered to send the correct colour when I contacted them. I said it was ok but they refunded me £2.40 for my trouble”

Helpful Report

Posted 4 years ago

“The belt on my treadmill stopped working. I contacted the company and answered a few questions. The treadmill was collected the same week. I've had it back for around two months now really pleased with the way it was handled.”

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Posted 5 years ago

“Did wonder if a £164 bike could be as good a gym spin bike and the answer is yes, very sturdy I weigh 16 stone and supports well, no movement from bike, love everything about it, chain can be a bit noisy but ain't we all listen to some loud banging tunes when spinning”

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Posted 4 years ago

“Very pleased with bike. Arrived when it was supposed to. Easy to put together. Very quiet ride”

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Posted 4 years ago

“Contacted them with some queries, thanks for quick response - very pleased with item”

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Posted 4 years ago

“responded straight away and were polite, friendly and professional.”

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Posted 5 years ago

“Bought an exercise bike. Delivery initially delayed by a couple of weeks due to their insistence that as delivery address was a business one (not in any way connected with fitness) they had to check machine was for private not commercial use. when delivered went together easily, but from the first session the friction pad squealed. Thought this was as it should be so put up with it. Then the spot welds holding parts together on the rear foot decided to fail and there is a clunking when turning the pedals, and the saga with their customer service team begins. Send us video, send us pics, send us things through Whatsapp, all to no avail - 2 months after dialogue started still no replacement leg - even though they had the proof, clunking on pedal turning fixed by someone who had more gumption than JLL Customer Service and the friction pad squeal, which they even identified as a problem - well for that they expected me to purchase a new one - even though the original one had done less than 509 hours in 11 months with light resistance only. would of been better off spending a bit more money to buy a product more fit for purpose”

Helpful Report

Posted 5 years ago

“I would love to be writing a positive review of the £600 treadmill I purchased and may change this review if I actually receive it. Unfortunately it hasn't arrived, I can't get updates from their chosen courier and the worst part is they can't be contacted themselves. I know these are strange times but any company of any note should be able to offer some sort of contact method whether it be live chat, email or telephone. If this isn't possible then you would expect a notice to explain why. I have been trying to contact them now for over a week and their phone rings out for 2 minutes before being disconnected. I have also emailed on 4 separate occations for updates and never received a reply. The courier they use for large items is XDP who somehow manage to beat JLL for poor service reviews and I can see why. I had no update on delivery for nearly a week and then received an update to say it would be delivered within a 2 hour time slot on 15th June. We work from home so we were in and waiting! No change of status from the courier until the 16th when we got an update to say we had been carded... We obviously haven't and this seems consistent with other reviews I have read. You try to contact the courier and they only give email contact but also don't reply. They also have a message to say you need to contact the seller for an update on their delivery! So basicially I am waiting to see if they manage to deliver to the correct place without any way of contacting either the seller or the courier who if they are even trying to deliver are doing so to the wrong place. Please contact me JLL to resolve this issue!!!”

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Posted 3 years ago

“All tickety boo, quick ship, Thank you very much!”

Helpful Report

Posted 4 years ago

“The phrase 'wolf in sheep's clothing' springs to mind about this company. On the face of it, they respond politely to customer's concerns when complaints are made, but look a bit deeper and the behaviour of some, if not all, of their customer service staff starts to become defensive, then argumentative and then highly dubious to say the least. You'll find that a good number of other customers across the internet have also come up against a brick wall when getting frustrated and upset with after-sales service. My experience (yes, I can prove that I purchased from them) was a very negative one from start to finish ... I won't bore you with all the details, but it took many weeks of hassle to get my money back. In the end, I finally got my refund paid back through the Amazon A-Z Guarantee, but even this was harder than it should have been, because JLL told blatant lies to Amazon by claiming that I had not returned the item via THEIR courier they themselves arranged! Luckily, I had taken sufficient photographic evidence and I could have easily proven them wrong in court. (Taking photos is a valuable tip!) They do not include a trackable shipping barcode on their returns label, so it is all too easy for them to claim your return is missing unless you organise your own proof, as I found out later. In my opinion, I believe JLL sell poor quality imported goods which are significantly exaggerated by their glossy marketing. That might not be an issue to you if you don't expect very much of products you buy and think it's okay for them not to last very long (is that great for the planet?). But think carefully before ordering a large item that is not straight forward to return if faulty or you are not satisfied with it, particularly if you have to build it and then dismantle again to send it back. JLL use cheap, low-quality courier companies which are unreliable and impossible to deal with when things go wrong. Take a look at the reviews for their courier, XDP!! They made the situation even worse. On the plus side, I have learned a lot from this horrible experience, so in a way their staff have done me a great favour! :) However, I wouldn't recommend wasting your time and money on them ... I strongly recommend that you choose to buy your fitness goods from elsewhere, even if that means spending a few quid more. You have been warned!”

Helpful Report

Posted 5 years ago

“Where to start … delivery was over a week late, with no phone call in advance confirming delivery slot despite this being promised - luckily we were home. Delivery driver scratched my car walking up against it and neither JLL Fitness nor the courier have made any attempt to address this. On 3rd or 4th use of the treadmill it started tripping the mains RCD - have tried everything including a dedicated mains circuit and proved the treadmill to be at fault. JLL Fitness have blocked me on Twitter at the mention of my dissatisfaction of having my property damaged, and have now stopped responding to all emails trying to arrange refund and collection of the defective treadmill. Worst consumer experience I have ever had. Due to lack of response I will now probably need to take legal action just to get my money back and have the faulty device collected! Would avoid at all costs, incredibly unprofessional company to deal with.”

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Posted 5 years ago

“Customer service was great. So often you have to deal with robots are automated message services. The team at JLL were really responsive. Fantastic service guys!!”

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Posted 5 years ago

“Awful company with terrible customer service”

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Posted 5 years ago

“Customer service could not have gone more out their way to help me with my treadmill. They talked me through the maintenance and answered every question I had. The running machine is now working like new.”

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Posted 1 year ago

“The team were really helpful with the issue I had with my treadmill. They were quick to respond and sent a replacement cable to me straight away.”

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Posted 1 year ago

“I needed a new part for my treadmill as I hadn’t used it in awhile. Customer service were really helpful and the part was sent out the next day.”

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Posted 1 year ago

“I cross threaded the crank arm on my bike and the pedal fell off. The team were really good though and the crank arm and pedal were replaced free of charge.”

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Posted 1 year ago

“Had to replace coil on rowing machine. One sent faulty but jll sorted this out very quickly and efficiently and had a replacement part with me a day later once they had seen photographic evidence. Very pleased with their excellent service.”

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Posted 1 year ago

“Excellent and good price. Customer Service really helpful when contacted. Delivered within time frame stated.”

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Posted 2 years ago

JLL Fitness Ltd is rated 4.0 based on 104 reviews