JML Reviews

Name: JML
Rating: 1.39

1.4 Rating 69 Reviews

9 %

of reviewers recommend JML

Company Reviews

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1.4

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Aileen Wong

Vincenzo Gerardo Coppola

Anonymous

Anonymous // 01/01/2019

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“AVOID VICKY / VICTORIA on customer services phone line, she interrupts constantly, she's bossy, condescending and she has no care about your issue, she will make that clear by repeatedly interrupting and refusing to listen damanding your order number so she can quickly get you off the phone because she has zero sympathy that you are unhappy, she just wants your order number and to get you off the phone. She is by far the worst/rudest customer services person I have ever spoken to. Blatantly disrespectful. And she will tell you that you will NOT be notified when your package is arriving when in fact you are notified and given a one hour time slot of delivery.”

Helpful Report

Posted 3 years ago

“AVOID VICKY/VICTORIA on JML customer services, she will only make you more upset, she has zero empathy for damaged goods, sarcastic, bossy, robotic, unsympathetic and goes out of her way to wind you up, she interrupts constantly, takes her anger issues out on customers. Very condescending manner. She told me no one has ever complained about her before, maybe not but they will stop shopping at JML! She also told me she had no idea when my package would arrive, possibly up to 14 working days and I wouldn't be notified when it's due to arrive either .., But the same day I was notified by email it was due to arrive the next day and texted in the morning and given a hours time slot for delivery! Completely different to what she told me, She has the worst attitude I've ever come across, damanding my order number and not wanting to listen to the issue, not caring one bit what the issue is or wanting to listen, she just interrupts demanding order number, repeatedly. She left me really upset.”

Helpful Report

Posted 3 years ago

“Bought 2 boxes of lights & after less than a week they don’t work. Made in China, I should of known better. Very disappointed customer”

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Posted 3 years ago

“Very upset with the product quality. New item received but not in good condition, black colour smart flask temperature indicator was not working.”

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Posted 3 years ago

“Bought two jml products niethetlr worked after first use flawles refused to work after 1st use!and magic stitch toofiddly to use!watedoney each time”

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Posted 3 years ago

“Not recommended absolutely,order and not received my parcels ,I request refund and not received”

Helpful Report

Posted 3 years ago

“This is not a company with integrity. All your damaged products, Packets flawless Removers that were returned by your customers which should have been thrown into the dust bin were given to John Pye Auctioneers to auction for you. You knew there products were returned bad, why sell them to other people Isn't this wickedness. I spent thousands of pounds buying your products at auction, all of them were spoilt. I refunded 8 customers in 24 hours alone. All the flawless hair Removers had been used with human hair. Shouldn't the items be binned when they were returned. Why resell them.”

Helpful Report

Posted 3 years ago

“I placed an order 7th may 2020. Confirmation email said shipping would be 4/5 days. It was dispatched 12th may. To date I have not received it (1st june). I emailed them and their reply was deliveries are currently slow!! Very enlightening!!!”

Helpful Report

Posted 3 years ago

“I purchased instant heater of JML I am a big buyer of amazon I should have bought it off amazon I thought JML was the only seller. When I got heater and set it up plugged it in the heater instantly give off a very hot heat if you step back the heat did not reach you too close and it gets too uncomfortable. The heater was not work able. I contacted JML to return for full refund they said that it would cost me £8 which was to be taken off my refund for the cost of return. I sent it back. Eventually after over a week I get my refund plus they took another £4 of me I presume for the delivery to me. They are actually being very dishonest as they never said this just £8 off for cost of return. Do not buy any thing off them as if you buy the same item of amazon free delivery and free return no quibble. Iam not getting anything or being paid by amazon but I love the firm. They are not petty and gives one hell of a service. Thanks if you are reading this.”

Helpful Report

Posted 4 years ago

JML is rated 1.4 based on 69 reviews