Name: Jobalots
Address: London Road Industrial Estate, Pembroke Dock, London Road Industrial Estate, Pembroke Dock, Pembroke Dock
Rating: 4.00

“I think this site is great excellent service and really quick delivery”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“Very poor customer service. When I started to buy from Jobalots more than 1 year ago, they were helpful if anything went wrong which was rare back then. I spent thousands of pounds at their company. Now you have to email them on an email address and fill a form if something is missing. They are very slow to get back to you, always a different person gets back to you so you have to explain the issue over and over again. Customer support is poorly trained and just wants to get rid of you. I recently purchased a pallet of beds, which only partly arrived. Instead of 4 beds I got 1 headboard 2 different bed base part different colour and size (each bed consists of 2 bed base parts) and a bed which was not on the manifest at all. Some of the items were completely missing. Which missing parts should have been apparent at the time of the listing of the pallet for bidding and preparing the manifest. Everyone is bidding in the knowledge of the manifest. So instead of 4 beds I got only 1 which was not on the manifest at all and some bed parts it cost me £470 inc VAT and they offered £30 incl VAT refund for one missing item. They say that if I got any part of a bed let say some legs it counts as I got the full item since it is a customer return. As a long-time customer I am always prepared for some rips, and broken parts, but I can not be prepared for items listed on the manifest and completely missing. It is really apparent regarding to a bed, if there is no mattress or some or all part of the bed is missing. I emailed them that it is not right they asked me questions over and over again and at one point they refunded £30 incl VAT. I asked how they calculated but no one could explain to me, they said they have an Excel made by someone they put the missing item in it and calculates automatically. No one could explain to me the formula which it uses. I think when this pallet was listed it was very apparent that there is no 4 beds but it did not prevent them as to sell it as 4 beds instead of listing it as a headboard and some bed base parts, since you can not see what you are bidding for it became a very risky business with them since they started to sell rubbish instead of dumping it in the landfill. They pocket the money and do not care if you have been scammed. This is not a good business policy in the long run.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience with us! I'm very sorry to hear that your order arrived in this condition. I can see that my colleague has sent you an email regarding this, we hope to hear back from you soon so we can resolve this issue for you right away!

Posted 2 years ago

“Simple,fast postage,saved loads”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“Fabulous new and return items so TV the potential for a lot of profit. Delivery was also super fast!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“Very easy to navigate on the website and fun to participate in the auction, everything is clear!”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“Not bad but very risky at least half of what you you buy will be trash. Most lots arrive very badly packaged causing lots of damage. and many many things will be missing. Brand new items seem the worst. You can find some bargains but have to work through loads of trash to find them.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 2 years ago

“Having used several Online Auction Companies, I have found Jobalots to be one of the best top deal with, very fair with the extra charges, delivery, etc., Having to pay for your item on the day is a pain, especially if the auction only closes late.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We’re sorry to hear that this wasn’t the perfect experience for you but we’re really happy we could resolve this for you! If you can think of any ways we can improve our service then please send us an email at support@jobalots.com.

Posted 2 years ago

“Very good service just wish you could see the condition of the items”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“Bin sehr zufrieden mit den Angeboten sowie der schnellen Lieferung. Leider sind die Kartons immer beschädigt und es fehlten auch schon Produkte.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 2 years ago

“Very happy with the quality and the fast delivery”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“All good,never had any problems”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“Haven't received it yet”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Great company,good products,quick delivery”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“Bought 60 pairs of headphone returns. Not a single one works. I would expect a few or a lot but every single one. Kinda obvious this was known and feel ripped off on that order.”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Fantastic in theory, but the quantity of unsellable items when I buy customer returns is frankly ridiculous. When you buy a lamp, and just receive the cable, it's beyond a joke, yet there is no point in complaining because you know the answer will be terms and conditions quoted at you. Plus the amount of items I have to resell as spares and repairs is way way too high. The only reliable items to buy are Brand New.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 2 years ago

“They were good”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“A team of professionals”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“So far so good but sometimes when bidded and he wins the bidding. It seems that along the lines someone out bids the person without him knowing. I personally had a situation like that thinking I have won but apparently when I sent you a mail with a vivid phone camera picture that was when I was told I lost it. Hence you should improve in that area, please. Thank you”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“Very pleased with my purchases”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“Great buying site x”

Helpful Report

Posted 2 years ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Jobalots Reviews

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