“I am stressed out to the max! I have spent over 1 thousand pounds to acquire parts shown in stock on Craddock's website. That was over 1 month ago. Since then, I have received an email once a week, at first telling me a few parts were not in stock and they were waiting for their suppliers to deliver them. Their communication and accessibility is extremely poor, regardless of any protestations to the contrary on their part. I have repeatedly asked for the list of parts that were missing in order to ascertain whether to ship the parts that they did have. I have never received a response to that query. Finally, I have told them to ship the parts that they did have but please send me a list of what they were shipping and the cost of carriage. I wanted to ensure that the parts being shipped were relevant and not just a couple of small items. Still no response to date. Am I being unreasonable? irrational? I do not think so. The company was very quick to take my money, but have stalled on delivering the products for which I have already paid. It almost appears that Craddock is going out of business and delaying the inevitable. It is such a shame that a venerable institution like Craddock is currently treating its customers with such arrogance, deceit, and fraud. If I am wrong in my assessment and there is a positive response soon from the company I promise to return to this site and give an update. I want my parts shipped this week. It has been over a month. BEWARE.”
“Absolute terrible service. Took the money, never communicated. Constantly chased them for an update. They ignored, finally had no option but to raise a dispute via a credit act to get money back after months of waiting. The reviewing options on this website do not let you vote how bad they are. If I picked any options it looked as though they did actually communicate or provide some sort of customer care. This was never the case. Will never use again, ever!!!”
“I don`t get my order.I asked about it via e-mail--nothing happens.Now I believe that my money is gone and I have to order items from elsewhere.
I think I try to get money back but I think it will be very difficoult--even impossible.
Ofcourse this makes me unhappy.”
“Exceptionally Poor Service
I have ordered many times from John Craddock and understand that we are in unprecedented times
John Craddock currently owes me about £50 in unfulfilled orders
I have been phoning and emailing for about 6 weeks but have received no reply. The next thing will be to contact visa for a charge back.
I know times are difficult but even if Craddock staff are furloughed surely they can pick up emails at home?
Sorry John Craddock but the customer service leaves a lot to be desired
I have other Landrover friends and they are all avoiding buying from John Craddock due to similar circumstances
I don’t usually do reviews unless things are exceptional
This is exceptionally poor
Day after leaving review received 7 emails of complete gobbledegook Just want plain english
eg Sorry we have issued a refund
Still no response
I have been on hold for 55 minutes
I have emailed several times
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“Placed an order and money was deducted within a day - over £1600 of an order nearly 3 weeks ago.
Didn't hear anything and couldn’t see my order on the website, so emailed them and got a response 2 weeks later blaming COVID. No phone calls been taking.
Then I get an email indicating the order has been dispatched delivered.
It has not been and I’ve provided emails of the same from the delivery company.
Not one response from them in the 6 days Since I emailed and continue to do or a call to indicate they will or try to look into it to resolve It.
Their service department is an embarrassment and I’m still not sure how to get it resolved. All the time they still have taken for the order.
Do not order anything from this company.”
“Parts ordered on 11th May , money taken from my card next day.........then nothing !!!
Not answering telephone , ignoring emails and "contact us" on website is pointless. This used to be a good company to deal with , but I'm afraid they've lost all my respect now. Blaming Covid 19 for all their problems , but other companies seem to able to manage ok. Terrible customer service.”
“Using covid as an excuse for slow despatch when all other orders from all other companies were still up and running. Took 2 emails and a paypal dispute to finally get it despatched. Once despatched item was perfect condition well packaged.”
“Terrible company. Take your money for parts and shipping. Dont reply to emails and phone calls when chased for the order. I recommend Craddock, YRM or SP-4x4. Still sending parts on time despite the COVID situation. Will be taking legal action against this company”
“Great customer service, having phoned up I was given the correct part number for my vehicle's manifold.. I had ordered and it came the very next day!!”
“I have used this firm for over 25 years, unfortunately they seem to have changed recently and now are just box shifters with no knowledge of the product, even the prices are much less competitive.”
Hello W J Allen, We're sorry to hear you are not satisfied with our service.
Unlike other companies, we focus on employing people with extensive Land Rover Knowledge and experience in all categories. Should our telephone/sales staff not know any answers to any questions we have a dedicated workshop with staff members who work on all variants of Land Rover. Should you wish to contact us directly please contact us on the following - General@johncraddockltd.co.uk
Thank you.
“I have ordered parts for my RRC marked as "in stock". I waited 20 days. And the answer was that they are waiting these parts from supplier. After 2 months they are not answering any more to my e-mails. I didn't received my parts or a refund.
Awful experience!!!”
“I do not often review a company but when my experience is as bad as it was with John Craddocks I felt obligated. After ordering online I received an email a few days later informing me that they do not actually have the item in stock and have ordered it from their supplier. Almost one month later I get another email informing me that the item has increased in price and is now almost £14 more (a price increase of over 200%). Despite having purchased the product at the lower price (and the payment taken from my account) I was now expected to pay this. I then find out after talking to the manager that it isn't even the product i ordered that they were going to charge me the extra for! I have now had to wait a month for nothing. Never again will I order from this company.”
