“People answering phone have zero knowledge ( if you ever get through). Once a great company with experienced L Rover experts now staffed by kids and young girls who know nothing. Might as well contact a nail parlour for better informed answer. Do not order from this lot as they have no idea what they are talking about now.”
“Disgraceful trading practices. False advertising. I placed an order for several item marked as 'in stock' and JC took payment for the items at the prices advertised, they then sent me a contract confirming the order. Thy then contacted me to say the items were out of stock and their supplier was imposing a price increase of close to 100% that I was required to cover.
Their defense is some wording buried in the terms and conditions buried on their website. I believe such terms are contrary to the Consumer Rights Act of 2015, in particular Section 62, because it is contrary to good faith and because it creates a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.”
“Don’t waste your time with them. Ordered two tyres to be told they were not in stock and they would be arriving a week later. A week later no communication at all. A week after that I received a message with them stating there had been an internal error and I was to pay an extra £40+ vat for the carriage. (Turns out the tyres had gone up by that amount in those two weeks, strangely coincidental) Instead of honouring the order they want to pass that extra onto myself. I won’t be using them again and I would urge you to look elsewhere. To top it all off when I phoned to discuss the increase in price they hung up on me. Maybe James needs some training on customer service.”
“I ordered and paid for a part in August still not arrived. I have phoned and chased a few weeks ago. Today I have phoned two numbers just answer machine then sent an email that was returned. What’s going on
Tony”
“John Craddock are a totally unprofessional business. Part ordered and promised for delivery 29th May. No delivery. Contacted Craddocks who changed date of delivery to 2nd June no delivery. Dpd attempted delivery to wrong address. Contacted craddock who advised would be delivered later same day. Within minutes had update to state delivery would be Monday 5th June. Craddock customer services is appalling, cannot get facts correct or consistent and treat customers like dirt. When you ask to speak to a manager craddock refer you back to their non existent customer services as the company is managed by the customer services apparently. Shambles.”
“This place is a joke. Don't even waste your time.
I placed an order for a new key FOB and included the correct information along with my vehicle VIN. They sent the wrong key and I didn't figure this out until travelling to two different dealers to have the key programmed.
I subsequently reached out to get a replacement and have spent weeks trying to get the correct key and return the wrong one that they sent. Their customer service center is only open three days a week which is incredibly inconvenient. I still have not received a return label and have now purchased the keys elsewhere.
I thought I would save myself money and time and now I'm out for the cost of the key and the labor cost at two dealers trying to get it programmed. This was a HUGE waste of time and money.
I'm now returning the key and they won't even cover the cost of the return AND they want to charge a restocking fee! Terrible business, terrible people, shop elsewhere.”
“Purchased rear cross member for 1950 model. Was advertised as exact replica for the above. I noticed in their photo they did not have the tub securing tab plates fitted or the second hook fitted outboard of the tailgate hinge. These are all shown in the L/R spare parts book for the above model. Contacted Craddocks by email and in their reply they assured me the above items are fitted. The received item was as per their photo and not an exact replica as advertised. Looking for new source of supplies I have no faith in Craddocks whatsoever.
Greg 1566”
“I’ve ordered a Terrafirma lift kit for my disco 2 and I’m very impressed with the service! When I ordered I didn’t read the reviews till after I ordered so I rang up to check on my order and the women on the phone told me I’ll get an email in a couple of days with my order information. Which I did and my order arrived within under a week! Very pleased and fast delivery!”
“Money taken immediately , but had to wait 3 months until the items were delivered. pointless trying to contact be telephone as it was just an answering machine telling me that they were terribly busy . Emails were ignored , shop somewhere else would be my advice .”
“Will take the order - but then the fun starts. They give you the run-around. No customer service. £4.80 delivery for 8 copper washers and they still refused to send 1st class post.”
“Excellent service and good to chat about a mutual (my brother in law) guy who used JC on a regular basis in the restoration of his Series 1 and always got great service.Thank you again👌”
“origanaly.i order 4 frontrunner boxes they send me wrong boxes.i had to take time off work to return myself.very dissapointed wont be using these again”
“Poor description of items and quantity advertised packs of 15 nuts in description and sell them individually so you have no idea if your buying a pack or one unit... complained when only 3 rivnuts arrived when I thought I had ordered 3 packets and told to have a nice day having wasted £5.00 on postage....avoid like the plague unhelpful time wasters”
“Shop elswhere, due to john Craddocks incompetence, I was charged €30 import charges in France on an item costing £28, their response was to offer me £2.50 if I ordered something else costing over £50.
John Craddock, my response......Up yours!!!”
“Absolutely shocking customer service. Invoiced me for items that you don’t even have in stock, haven’t bothered to inform me that you don’t have it, will have to now order it in and there will be a delay. All of this was AFTER I rang up chasing and was told the parts were being sent out this morning and were stopped? Absolutely shocking. Won’t be coming here again and will be advising others to avoid”
“I wish that I looked at these reviews before I ordered from John Craddock. my work truck has been off the road for 2 months now waiting for a part, and going by other reviews I'm guessing I won't see my 200 pounds again. How do people still get away with this stuff??????????”
“Buyer beware, John Craddock’s website is completely out of date, they advertise stock as in Stock as being in stock just to get your money, I paid them £1200 pound they haven’t communicated with me just took the money,
A few days past and I decided to call them, a lady told me that there was one out of three items was out of stock, I was a little disappointed however I did ask her to arrange to send the other two items which she agreed, another three days past still no communication and no dispatched items I then called John Craddocks back and spoke to another lady in customer services she informed me that now, all three items were out of stock and I will just have to wait until they came into stock her attitude was terrible, i’m completely disappoint of the whole situation and strongly advise that nobody buy from this company”
