Joom have a Customer Happiness Grade of B-. Customers love their prices but are unhappy with their refunds.
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Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at Joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs.
”
- Craig
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My partner got me a portable DVD player from here and I have had no problems with it whatsoever. The delivery was on time in fact a few days early. Would recommend it to anyone
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- Anonymous
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Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at Joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs.
”
- Craig
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I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website.
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- Anonymous
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Never order from this company, been waiting over a month, get email every
day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get.
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- Dave
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Firstly it's not apparent that they are a Chinese organisation who, once they have your money, will not refund you when you discover that their sizing does not in any way conform to UK sizing.
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- Warren Hamilton
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customer service always prompt to reply about complaints. supply information they ask for and they will try to resolve without delay
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- Anonymous
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Excellent company..good service....use almost every week👍
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- Tatiana Mirochnitchenko
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First, I didn't get my purchase order. I contacted customer service and they were very useful. I got my order right after. Also, my purchase was delivered super fast!
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- SP