Login
Start Free Trial Are you a business? Click Here

Joom Reviews

1.8 Rating 121 Reviews
B-
Happiness Grade

Joom have a Customer Happiness Grade of B-. Customers love their prices but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at Joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs.
- Craig
B-

Delivery - Fast

71.43%
Industry Average
My partner got me a portable DVD player from here and I have had no problems with it whatsoever. The delivery was on time in fact a few days early. Would recommend it to anyone
- Anonymous
Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at Joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs.
- Craig
F

Refunds - Difficult

25.00%
Industry Average
I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website.
- Anonymous
Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get.
- Dave
Firstly it's not apparent that they are a Chinese organisation who, once they have your money, will not refund you when you discover that their sizing does not in any way conform to UK sizing.
- Warren Hamilton
B-
66.67%
Industry Average
customer service always prompt to reply about complaints. supply information they ask for and they will try to resolve without delay
- Anonymous
Excellent company..good service....use almost every week👍
- Tatiana Mirochnitchenko
First, I didn't get my purchase order. I contacted customer service and they were very useful. I got my order right after. Also, my purchase was delivered super fast!
- SP