Joom Reviews

“ Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at Joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs. ”

“ Do not buy from this company at all, I ordered trainers for my son, they never arrived I contacted them on numerous occasions asking where my delivery was, no reply at all, I claimed the money back through my bank then 3 months later the money is reversed back, the bank claims that they provided evidence of delivery. ”

“ Avoid very long delivery, no communication they don't support after service. No email response ”

“ Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get. ”

“ Absolutely appalling returns service. ”

“ Warning – Terrible Service and Complicated Returns I purchased a window-cleaning robot from Joom, which did not work properly and left noticeable marks and streaks on my windows. ”

“ Returns and Refunds are not option for them . It’s ridiculous ”

“ My order placed 6 months ago never arrived. I was promised a refund 6 weeks ago, which also has not arrived. The email address I found to use online does not respond to messages. Certainly will not use them again. Imagine the interest they are making on bad business deals like this one ”

“ When I clicked to recieve my refund back to my bank I was awarded Joom points. ”

“ We ordered a lovely motorbike jacket and received a substandard jacket which my other half isn’t happy with. Contacted support team who offered a 50% refund which went on to Joom balance rather than going into my bank account so I have now had to buy more stuff on Joom which have no idea what this will be like. Feel coned and annoyed. Will not be using them again! ”

“ customer service always prompt to reply about complaints. supply information they ask for and they will try to resolve without delay ”

“ Excellent company..good service....use almost every week👍 ”

“ First, I didn't get my purchase order. I contacted customer service and they were very useful. I got my order right after. Also, my purchase was delivered super fast! ”