Joom Reviews

“ Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at Joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs. ”

“ Do not buy from this company at all, I ordered trainers for my son, they never arrived I contacted them on numerous occasions asking where my delivery was, no reply at all, I claimed the money back through my bank then 3 months later the money is reversed back, the bank claims that they provided evidence of delivery. ”

“ Avoid very long delivery, no communication they don't support after service. No email response ”

“ Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get. ”

“ Returns and Refunds are not option for them . It’s ridiculous ”

“ My item got damaged in transit in the UK, I’ve been waiting 3 months for a refund and now they are saying contact the sorting office for collection of my item which is now showing as a complete order. It’s a joke AVOID AVOID AVOID ”

“ I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website. ”

“ Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get. ”

“ customer service always prompt to reply about complaints. supply information they ask for and they will try to resolve without delay ”

“ Excellent company..good service....use almost every week👍 ”

“ First, I didn't get my purchase order. I contacted customer service and they were very useful. I got my order right after. Also, my purchase was delivered super fast! ”