Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,753 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gutted, bought my mum the nomination bracelet and it snapped”

Helpful Report

Posted 3 years ago

Hello Amy, We are so sorry to hear your bracelet snapped. Please contact us and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“Ordered earrings for my daughter on 22nd November, paid extra for express delivery, card payment taken from my bank immediately but, the goods never arrived. Had problems contacting this company but, when I eventually got through they said that they would dispatch them via courier immediately. That was on 13th December, it is now 22nd December and they have still not arrived. Cannot now get in touch with them to ask them to cancel the order and refund my card payment.”

Helpful Report

Posted 3 years ago

Hello Kerry, We are so sorry to hear this. I have just checked your tracking for your replacement earrings and can see that Royal Mail has still not delivered this so please accept my sincere apologies. Please contact us and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“Ordered and paid for earrings on the 22nd November. Still waiting for delivery”

Helpful Report

Posted 3 years ago

“I ordered a necklace and just received an empty box. They said the necklace was stapled to the invoice which 1) makes no sense when they sent out a box and 2) there was nothing stapled to the invoice. I have had multiple back and forth emails asking for a replacement before I was informed the item was out of stock because my original order had been the last one. I am yet to receive a refund and now only have a few days before a christmas to find an alternative christmas present. All in all, a very frustrating experience.”

Helpful Report

Posted 3 years ago

Hello Rosie, We are so sorry about this. I have had a look at your order and can see that you have now been refunded for this. Please accept our sincere apologies for any inconvenience caused by this. Kind regards, The JJ team x

Posted 3 years ago

“Terrible!!! No Response to my Mails and contact requests. Product is damaged. If i could, i would throw IT out the door. However, you have been sending me advertising every das since. WHAT IS IT??? THANKS FOR NOTHING”

Helpful Report

Posted 3 years ago

Hello Marcus, We are so very sorry about this. I have had a look at our customer and emails and requests and unfortunately, I can not see any correspondence from you. Please email support@Joshuajamesjewellery.co.uk and we can look into this for you. Kind regards, The JJ team x

Posted 3 years ago

“I have twice now received a bracelet that has multiple knots tangled in the chain which cannot be removed. this is such poor quality and customer service, clearly, no quality control happening before items are shipped which at the time of year when buying Xmas presents is just stress I can do without.”

Helpful Report

Posted 3 years ago

Hello Colette, We are so sorry that both of your orders arrived with the bracelet tangled. I can see that we did get this sorted for you but please accept our sincere apologies for the inconvenience caused. Kind regards, The JJ team x

Posted 3 years ago

“I placed an order on the 1st November but i typed my address wrongly, so waiting days and no one getting in touch with me i contacted them to be told i have to wait until there recieve it. 30th november and iv still not recieved my £100 order!”

Helpful Report

Posted 3 years ago

Hi Emma, I am very sorry you are not happy with the service given. As you know, the wrong delivery address was entered and we posted your order to that address. You had been in contact with Royal Mail who stated your order was getting returned to us which was great news. Unfortunately, we can not do anything until this has come back to us which hasn't happened yet but we are keeping an eye out for you. Kind regards, The JJ team x

Posted 3 years ago

“Sent back a necklace with pendant on the 15th November and had no reply.”

Helpful Report

Posted 3 years ago

Hi Antony, Thank you for your review. I have just had a look at your order and we refunded you on the 16th November. If you have not received this please email us. Kind regards, The JJ team x

Posted 3 years ago

“I was very disapointed in the chain it was very fine not like pic”

Helpful Report

Posted 3 years ago

“I was sent 1 out of the 2 charms I ordered and never received the promotion they where running. Tried several time to contact to see where the rest of my order is but had no reply weeks on.”

Helpful Report

Posted 3 years ago

Hello Lindsey, We are so very sorry you did not receive one of your charms and didn't get a response from us. We could not find any correspondence from you anywhere and I do apologise for that. I can see you have been sent out a charm today. Kind regards, The JJ team x

Posted 3 years ago

“I put 24 in as address your computer put 1 in so I had to chase my purchase to another address!!”

Helpful Report

Posted 3 years ago

Hi Pauline, We are very sorry your order did not get delivered to the correct house. Our system does not change customers addresses and it would be exactly as you entered it. We are happy to hear you received your order. Kind regards, The JJ team x

Posted 3 years ago

“Purchased a nomination charm tool and received an empty envelope so contacted customer service got a response saying one will be sent out, still not been sent out and still not received it!”

Helpful Report

Posted 3 years ago

“I have emailed twice about only receiving 1 gift bag when I ordered 3 nomination gifts. I haven’t heard anything back. Poor service”

Helpful Report

Posted 3 years ago

Hi Jessica, Thank you for this review and we are sorry you are not happy. I have had a look at your messages and can see you received a response both times you contacted us. I can also see we have sent out 2 extra gift bags to you. Kind regards, The JJ team x

Posted 3 years ago

“I am still waiting for a charm I ordered on 4th October, got in touch said you would get in touch with Royal Mail. I’m still waiting! Can’t understand what’s taking so long.”

Helpful Report

Posted 3 years ago

“Very dissatisfied with the graduation charm I bought. I had to return it and got a full refund.”

Helpful Report

Posted 3 years ago

“Normally love Joshua James but they've really let me down. I ordered a nomination bracelet and a personalised engraved charm with a diamonte heart - got a different engraved charm instead. Took a week and 3 days to arrive and was an incorrect order. They want me to return it before they can send me another! which means I have got to give what Ive received or I have no gift to give - unhappy”

Helpful Report

Posted 4 years ago

“I still haven’t received an item I ordered, apparently it was collected in the 26th July?”

Helpful Report

Posted 4 years ago

“Really bad website Don pay fir next day delivery as you won't get it until 2 weeks”

Helpful Report

Posted 4 years ago

Hi Loui, I am very sorry to hear your order didn't arrive quickly. I have had a look at your order and I can see you selected our standard free shipping service which usually takes 3-5 working days. I am very sorry for the delay of you receiving your order. Kind regards, The JJ team x

Posted 4 years ago

“Bought from Joshua James twice now and both times delivery has been over 2 weeks I will not be purchasing from these again.”

Helpful Report

Posted 4 years ago

“Charm ordered on 18th july. Still not received and paid extra for fast delivery”

Helpful Report

Posted 4 years ago

Joshua James is rated 4.7 based on 21,753 reviews