Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.79

4.8 Rating 9,100 Reviews

95 %

of reviewers recommend Jules B

4.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

Write Your review

Tell us how Jules B made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on a Friday evening, with “next day delivery” arrived Wednesday!!”

Helpful Report

Posted 5 years ago

“The order n.JB698385 is not arrived. I have sent many emails but have not received a reply. The tracking number no work.”

Helpful Report

Posted 5 years ago

“Was sent the wrong trousers which were damaged,I returned the trousers requesting my original order be sent.I then got an email saying a refund had been made,this was sent with no explanation of why my order wasn’t forthcoming or any apology.”

Helpful Report

Posted 5 years ago

“AFTER 12 DAYS I AM STILL WAITING FOR THE OVERCOAT. I DONT HAVE ANY NEWS”

Helpful Report

Posted 5 years ago

“They sent the wrong size”

Helpful Report

Posted 5 years ago

“I did not get any tracking information and still waiting for my parcel. Thank you.”

Helpful Report

Posted 5 years ago

“Poor service. Ordered three shirts online, received confirmation of the order and they took the full payment for the three shirts. I was then notified that two of the shirts were not available. Online site was obviously not updated. Annoying for customers. Upside, I am very happy with the one shirt I received.”

Helpful Report

Posted 5 years ago

“I ordered diffuser gift box for my best friend. Special ordered from Jules B because I needed next day and I trusted them. Because reviews was very good. I reserved next day completely fine. But.. Bamboo reeds was missing!!! unbelievable you paying for next day delivery but half order coming. I had to buy something different. P. S. I reserved bamboo reeds on Tuesday. After 3 days.”

Helpful Report

Posted 5 years ago

“Shoes excellent customer service terrible”

Helpful Report

Posted 5 years ago

“I never received my order and I have had misleading / in correct info from customer services e mail response . Neither have I received a refund as e mail and account section states ..... I work in customer service and I know how important these surveys are . I don’t like to give a bad review but all I can say is I am very disappointed with my first experience of using you .”

Helpful Report

Posted 5 years ago

“I have not received the coat yet”

Helpful Report

Posted 5 years ago

“Damaged goods and bad customer service”

Helpful Report

Posted 5 years ago

“First order refunded no explanation so ordered again on next day delivery, not received, called customer services & not been despatched. Poor service, poor communication”

Helpful Report

Posted 5 years ago

“I haven't reviewed my order...”

Helpful Report

Posted 5 years ago

“Had to return the dress, this is a very short dress and not like the description a midi dress.”

Helpful Report

Posted 5 years ago

“Fast delivery easy returns good choice”

Helpful Report

Posted 5 years ago

“They did not make me happy!”

Helpful Report

Posted 5 years ago

“THEY DIDN'T”

Helpful Report

Posted 5 years ago

“didn’t recieve product”

Helpful Report

Posted 6 years ago

“Ordered these boots on the 10th December and they still have not arrived and I’ve received no response to my emails”

Helpful Report

Posted 6 years ago

Jules B is rated 4.8 based on 9,100 reviews