Login
Start Free Trial Are you a business? Click Here

Jules B Reviews

4.8 Rating 9,100 Reviews
95 %
of reviewers recommend Jules B
Company Reviews Product Reviews
14,645
 Questions Metrics Info
4.8
Based on 9,100 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Jules B Reviews

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ama
Verified Buyer
“I’ve already emailed to say the coat is the wrong size - a size 8 label on a size 6 coat. It’s too small for me, I’ve asked for an exchange and have heard nothing. I going to have to chase this up. That is poor customer service.”
Helpful Report
(Online UK) - Posted 3 months ago
Anita
Verified Buyer
“Very fast reliable service as always. Thank-you. Happy new year to you all.”
Helpful Report
(Online UK) - Posted 3 months ago
C
Verified Buyer
“Very easy to order on their website and quick delivery too!”
Helpful Report
(Online UK) - Posted 3 months ago
Nicola
Verified Buyer
“Great web site, easy to order and arrived promptly, thank you!”
Helpful Report
(Online UK) - Posted 3 months ago
Pauline
Verified Buyer
“I am still awaiting an item. Have sent several emails to customer services and no one is responding.”
Helpful Report
(Online UK) - Posted 3 months ago
Sarah
Verified Buyer
“Didn't receive an order confirmation email, and had to chase up after a few days to check they had got my order, emails were a little slow to respond but it was that busy period between Christmas and new year, delivery was also slower than expected but again I'm putting that down to it being the Christmas/new year period. Email responses from CS team were friendly and polite. First time ordering with this company, I don't think it will put me off ordering from the, again in the future.”
Helpful Report
(Online UK) - Posted 3 months ago
Jeffrey
Verified Buyer
“I ordered a Limitato Canvas T-Shirt with other items on 28/12 2025. When i received my package, i was greatly disappointed to find that they sent an empty box with no T-Shirt in it. I am still waiting to hera from the company as to what they arte going to do about this. Jeffrey Hoong”
Helpful Report
(Online UK) - Posted 3 months ago
Joanne
Verified Buyer
“Delivered but left in the wrong place not my safe place behind side gate we were on holiday. I'm alerted by my ring doorbell at approximately 2 am.only to see an individual steal them”
Helpful Report
(Online UK) - Posted 3 months ago
Jacki
Verified Buyer
“Great service, easy to order, was kept informed on the whereabouts of my purchase.”
Helpful Report
(Online UK) - Posted 3 months ago
Tony
Verified Buyer
“Great service. Strong product identity. Excellent quality. Sensible prices. Keep me looking sharp and I always tell my clients where my clothes are from so every body is happy.! Here’s to the next twenty years Jules B.”
Helpful Report
(Online UK) - Posted 3 months ago
E M
Verified Buyer
“Perfect items for what I wanted Really good quality”
Helpful Report
(Online UK) - Posted 3 months ago
David
Verified Buyer
“Ordered on boxing day so wasn't expecting it next day was informed it had been shipped arrived next day.very happy with the service”
Helpful Report
(Online UK) - Posted 3 months ago
Danielle
Verified Buyer
“Order arrived with several items missing, have emailed and have been ignored. Won’t be ordering again.”
Helpful Report
(Online UK) - Posted 3 months ago
Anonymous
Verified Buyer
“First class service.”
Helpful Report
(Online UK) - Posted 3 months ago
Amber
Verified Buyer
“No response or communication. Not received order”
Helpful Report
(Online UK) - Posted 3 months ago
Anonymous
Verified Buyer
“Quality clothes at a good price, always well presented when delivered”
Helpful Report
(Online UK) - Posted 3 months ago
Rivky
Verified Buyer
“There is no one to talk to and no one has replied to my email”
Helpful Report
(Online UK) - Posted 3 months ago
Anonymous
Verified Buyer
“Jules B customer service were a great help when confirming which size to buy. Fast delivery, paid for next day on 22/12 so it would arrive by Xmas.”
Helpful Report
(Online UK) - Posted 3 months ago
Rob
Verified Buyer
“still one of the best independent luxury clothing stockists, and long may that continue”
Helpful Report
(Online UK) - Posted 3 months ago
Kate
Verified Buyer
“Customer service took a long time to respond i first was cut off after being on hold for twenty mins, no reply to email for 3/4 days then i got a reply that wasnt very helpful , i would like to know where my refund is”
Helpful Report
(Online UK) - Posted 3 months ago
Jules B is rated 4.8 based on 9,100 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request