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Jules B Reviews

4.8 Rating 9,100 Reviews

95 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

(Online UK) - Posted 1 year ago

“great products, great service BUT great disappointment that the shops are not local to me”

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(Online UK) - Posted 1 year ago

“Excellent company to deal with”

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(Online UK) - Posted 1 year ago

“Outstanding service”

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(Online UK) - Posted 1 year ago

“Unfortunately th shirt doesn't suit me, so I'm trying to return it. Nt your fault that the Royal Mail tech isn't the greatest.”

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(Online UK) - Posted 1 year ago

“Cannot fault the service from order to delivery! Great customer experience”

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(Online UK) - Posted 1 year ago

“Am indeed so pleased with my purchase”

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(Online UK) - Posted 1 year ago

“Amazing service! Second time I’ve shopped online with you and I won’t hesitate to do so again. Thank you!”

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(Online UK) - Posted 1 year ago

“Wrong size item sent , ordered Medium but sent a small , so had the hassle of posting my item back , now waiting for the correct size to be sent back . Allso emailed your customer services twice with no reply .”

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(Online UK) - Posted 1 year ago

“Thank you for your excellent service.”

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(Online UK) - Posted 1 year ago

“Excellent service ,as usual. A quality mens sweater at a very attractive price”

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(Online UK) - Posted 1 year ago

“Poor response to emails”

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(Online UK) - Posted 1 year ago

Hi there Barbara, Thank you for leaving us some feedback, although I am sorry to see that you would rate this experience 3 stars. I have checked our inbox and can see that you contacted us on Sunday. As we are closed over the weekends, we advise that all weekend emails should be responded to within 1-2 working days and chronologically. Your tracking indicates that we received your return on 28/02 and this should be processed within 5 working days. For future queries, all information can be found online when a quicker response may be needed however, we appreciate your patience and will be back in touch as quickly as possible. Kind regards, Jules B

Posted 1 year ago

“Very good too.”

Helpful Report

(Online UK) - Posted 1 year ago

“The item was lovely. However I found it dumped outside in the rain and packaging was wet. Despite being a tracked parcel. Also we left a sign asking not to dump parcels and thieves target our area. I also changed my delivery options to neighbour to ensure it wasn’t dumped while I was out. My jackets was fine, a bit damp. It’s only good kick it wasn’t stolen. I’m in SE London !”

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(Online UK) - Posted 1 year ago

“So efficient ordering and delivery”

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(Online UK) - Posted 1 year ago

“Always very obliging over the phone and love the accents of staff”

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(Online UK) - Posted 1 year ago

“Ticked all the boxes.”

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(Online UK) - Posted 1 year ago

“Perfect shopping experienxe, quality product well presesented, quick delivery.”

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(Online UK) - Posted 1 year ago

“I won't ever shop with you again and if anyone reads this I would advise likewise.”

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(Online UK) - Posted 1 year ago

“Excellent service”

Helpful Report

(Online UK) - Posted 1 year ago

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Jules B is rated 4.8 based on 9,100 reviews