JUMIA Reviews

Name: JUMIA
Rating: 1.91

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

Company Reviews

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Metrics

1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Shah

JUMIA 1 star review on 14th December 2020

Anonymous

Anonymous // 01/01/2019

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Unverified Reviewer

“The shoe I ordered for a friend looked very nice and manly in the picture but when it came, it looked like a school boy’s shoe that has been in use for a very long time .. very very disappointed”

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Posted 2 years ago

Shah

“Was disappointed as I ordered medium blue pair of shoes but got a light blue one. It waas a total waste of money as I ordered it from overseas.”

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Posted 2 years ago

Verified Reviewer

“Jumia is a scam. I ordered a white sneakers for my son. They delivered a wrong item. They want me to return the item and refund me cost of item only. They are not willing to refund me the shipping cost. I laugh in Spanish, Jumia is so incompetent, who does that. You used my money to ship me a wrong item and you are so proud of that. I am begining to think that you never had the advertised item, all Jumia was after was to scam me the shipping cost. I blame our leaders...Jumia should be kicked out of Nigeria. Shameless, insensitive and king of scammers Jumia”

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Posted 3 years ago

KHALED MAHMOUD

“HI I ordered 3M 8210 Plus masks from JUMIA Egypt. I received the masks and I was supersized that they looked different from the original I know. So I check 3M website and noticed that the 3M 8210 Plus strap is made of dark yellow tissues, while the masks send to me have a strap made of yellow plastic. Of course the strap is not the issue but this means one thing, it is not manufactured by 3M. The strange thing is that I noticed the (Lot# number) starting with 10 ! which means that it was manufactured in 2010. So it is actually expired masks ! Ironically Jumia refused to return the masks ! Can you help ? I think this is not acceptable. I attached photos. Thanks”

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Posted 3 years ago

KHALED MAHMOUD

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Posted 3 years ago

Unverified Reviewer

Tutus

“I ordered a solarmax150Ah. What has been delivered is a defaced product of solarmax75Ah. It’s defaced on both packaging and actual product to fool the customer. Kindly pick and return my money. Trust gone.”

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Posted 3 years ago

JUMIA is rated 1.9 based on 99 reviews