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Just Eat Reviews

1.1 Rating 698 Reviews

2 %

of reviewers recommend Just Eat

Company Reviews

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 18th May 2024

Just Eat 1 star review on 18th May 2024

Just Eat 1 star review on 18th May 2024

Just Eat 1 star review on 18th May 2024

Just Eat 1 star review on 18th May 2024

Just Eat 1 star review on 18th May 2024

Just Eat 1 star review on 18th May 2024

73

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong order and although I sent photographic evidence to their customer service they are refusing to refund me. I still have the wrong order here it is food and is now spoiled but I offered them to come and collect it if they don't believe me. Disgraceful customer service! Do not use this service, they really don't care.”

Posted 11 months ago

“I've used this for years. Regularly odd items are missing but I'm missing an entire £80 co-op order and being refused a refund because they can track the driver to driving to my house but yet can't provide proof that it was handed over. And because I've requested a refund for odd items previously that had been missing off various orders that makes it OK that I don't get my £80 back?!”

Posted 11 months ago

“Awful company no customer service except to send a message which they say they never got, undercooked and raw food , items missing and after a week of trying to get hold of someone they say I have left it too late and conveniently they did not receive my messages. Deleted account and will not be using again, avoid and take your money elsewhere”

Posted 1 year ago

“Speaking as a business, it's the most ridiculous online ordering system I've ever seen in my life. You can't even add your own menu, you send an excel list, they make people with very bad English as administrators in India, you try to add products with them, you enter their system as if it was 2013, not 2023. It is not a suitable system, while its competitors are very high quality, their system is like a potato. I don't understand why you are trying to add restaurant or supermarket to your system if your system is not ready. My score is 0. Your management style is 0. The English accent or understanding of your customer representatives is 0. I will never use them again, neither as a customer nor as a business. I will cancel from our 10 branches.”

Posted 1 year ago

“Worst company which employ the worst possible people who have no responsibly for what they do. Lie about delivering order. Don't speak english. Don't do their jobs properly. Happens all the time. Won't use them again! If they employ the right people this problem wouldn't happen!!”

Posted 1 year ago

“Appalling £40 refused reimbursement Contacting consumer rights Consumers have rights as well as expectations, and deliveries ought to be carried out with due skill and care. This is enshrined in the Consumer Rights Act 2015 and covers takeaways. It also covers restaurant meals. The Consumer Rights Act 2015 states that goods ought to be: Fit for purpose As described Satisfactory quality Services ought to be carried out with due skill and care”

Just Eat 1 star review on 6th April 2023

Just Eat 1 star review on 6th April 2023

Just Eat 1 star review on 6th April 2023

Posted 1 year ago

“2 hours for the food to arrive!! One hour ago the restaurant called us and said the food was ready but there weren't any drivers from Just Eat to pick it up!! What can I say?? 1 hour to assign a driver and you can't complain because there's nothing in the app for that... S**t service and an awful way to finish this day!!! I don't think I will be using them in the future!!”

Posted 1 year ago

“Terrible app, terrible customer service, terrible company. They seem to think I would willingly accept a refund of £0. Your entire business is based on offering convenience but you have seriously inconvenienced me. I'm going back to ordering takeaway the old fashioned way. It's better for everyone except Just Eat and their ilk. Good riddance. We don't need these people.”

Posted 1 year ago

“My order was absolutely lovely and delicious, I picked it up and took it home after eork and my kids loved it and its a lovely place to order from, very clean place. The owner and staff are very helpful and friendly as well as family orientated. Will order from there again.”

Posted 1 year ago

“Incorrect food delivered and food missing from order , contacted Wildwood Hereford who agreed and apologised and advised us to contact Just Eat direct as they could not help !, several emails later to Just Eat they are not interested, as decision inline with there policy ( whatever that is ) so basically hard luck we paid for food we did not receive , and they have not replied to my later emails . Terrible customer service , will now avoid at all costs and if you have any order issues good luck with that .”

Posted 1 year ago

“No refund for a delivery that was several hours late, along with a completely spilled drink. Will report to Trading Standards since both of those are a breach of Consumer Rights.”

Posted 1 year ago

“Good delivery time, food was good enough and they were very helpful”

Posted 1 year ago

“They delivered the completely wrong food my order was 41 pound they sent me one little bag worth about ten and I’ve contacted them they said send photos I did and still nothing been trying to phone them email them still nothing there customer services are a joke stay clear from just eat”

Posted 1 year ago

“An actual disgrace. Not only did they not deliver my food, they also refused a refund afterwards because the restaurant claimed they did. They also claimed they tried to call me to drop it off, yet there wasn't a single missed call or text message. They told me to call the restaurant myself if i wanted a refund and closed out my ticket without a question. Absolutely do not ever use this app.”

Posted 1 year ago

“An absolute nonsense, refusing to refund for items that i have never received. I ordered the food in app it says it's delivered but I didn't receive the order , I asked just eat for help I asked them to give the driver number but they said their just sorry and can't do anything about it.”

Posted 1 year ago

“An absolute joke of a business, gives a whole new meaning to " diminished responsibilities ".”

Posted 1 year ago

“Får uspiselige mad via JustEat. Klager på maden, og forlangte ny mad eller penge i retur. Får til svar det ikke er muligt fordi resturanten siger dette er mitt problem. Kundeservice medarbejdere Zakaria siger JustEat står inde for kvaliteten. Noget jeg virkelig ikke kan forstå. Hvordan er det mitt problem? Hvordan kan jeg ha ødelagt maden selv? Svar mig gærne på det her så alle kan læse det. Spar jer selv og slett JustEat appen umiddelbart”

Posted 1 year ago

“Don't use this app..”

Posted 1 year ago

“Bad on every level. Customer service is appauling. They will refuse to compensate when they mess up too. Will never use again”

Posted 1 year ago

“On the 7th March we ordered £30 worth of food for our kids as it was my youngest birthday meal of choice (order number 1938662757). An order arrived quickly but it was only £10 worth of food and order number 51958. Driver took off quickly so we couldn't alert him. I made a complaint and took a picture of the unopened food bags and receipt including date, time, order number etc... I then reordered the same food (1938723095 which took over an hour to arrive. The driver said there were no burger patties apparently!). I've been told by Just Eat that, despite sending a picture of the wrong order receipt as they request, it is not proof enough that my order was not delivered. How am I supposed to evidence something that didn't arrive!? I have sent screen shots of my bank transactions and just eat orders but nope, it's not enough proof! So, they think it's OK for me to spend £60 on food to have only £40 worth even though £10 of it was not mine!! It's been reviewed twice by 2 different members of staff apparently (I could name and shame but it should be on your records who they are!). What were they reviewing exactly as it doesn't look like it was order numbers, just eat accounts or the actual details on the receipt sent!! That order was not meant for my address, it should be totally plain to see on my just eat account and, as for trying to prove food didn't arrive, I'll send pic next time of the space next to the wrong order on my kitchen counter and my kids sad faces! Give me my refund you awful scamming company!!”

Posted 1 year ago

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Just Eat is rated 1.1 based on 698 reviews